Becky

@simpsone2011 @Arsenal @_markgunner Wish I’d seen this post sooner! He conned me. And funnily enough identical to the profile who has since replied to both you and I…. Saying ‘if you need tickets…’. Same person probably with multiple accounts!!

@Arsenal everyone beware of Margical gooner @_markgunner A so called arsenal fan that sells fake tickets on Twitter ….scum bag that ruins the game for us all.

@ArsenalTicketX advertising on your profile also 😢

IMPORTANT POST - SCAMMER @_markgunner has conned me out of £350 apparently selling tickets to @Arsenal. Naively believed he had apparently had membership to ticket exchange. If anyone can see his profile please report it!!!!

@SurePetcare hiya are there any issues atm with the cat flaps? Hasn’t been working via the app all afternoon. Have changed batteries, reset hub, reset internet and still nothing 🙃

@SurePetcare has a problem been recognised as yet? Emailed the customer care also. Been offline all day? 😩

@SurePetcare @ilovemonkeys8 Mines the same. Assumed it was across the board :(

@ilovemonkeys8 Hi Laura! There were no reported issues. Can you please contact the customer service team if the issue is still present? Thanks!

@SurePetcare hi, is there any known issues with the cat dlps at the moment? Mine says it's offline, but the hub is green? Please help!

@TUIUK hi guys, flights booked for next week … my passport in is maiden name and covid pass in married name… will this cause problems? Thanks so much!!

@EurostarUK hiya, I just wanted to check if your online chat/bot works? Been messaging at different times since the weekend but never get a response? Thanks so much

@SharkHomeUK can this please be escalated for someone to respond please. Thanks

Someone responded to my DM asking for my details yesterday but reply? It’s like pulling teeth trying to get responses from you guys. We’ve been without a hoover since start of December and so far we’ve been sent a battery which hasn’t worked and now silence. It’s 6 months old!

@SharkHomeUK hi guys, i sent a DM earlier with my details re my hoover. Been waiting for a response since Sat via the email helpdesk. Hoover has been broken since beginning of Dec and new battery hasn’t fixed it.L. Let me know if you need anymore details from me. Thanks so much

@SharkHomeUK Thank you so much 😃

@beckyr1985 Hi Becky, thank you very much for providing that. I have found your emails with our customer service team and I have now raised this with them so that can provide you with a resolution as soon as possible :)

@SharkHomeUK hiya, I have a 6month old shark purchased via Amazon who have directed me to you as it has stopped working. Tried calling but the number goes dead. Have completed an online form a week ago but no response. Can anyone help please? Thanks

@SharkHomeUK Hiya, I did this and had to fill out a contact form with proof of purchase etc. completed then got a response from a ‘Jess’ asking for the same information again. I’ve followed up twice now and no reply? One email address also states it’s an unmanned mailbox?

@beckyr1985 Hi Becky, please carry out troubleshooting for the IC160, they are the same model but yours has a couple of extra features making it the ICZ160 model :)

@SharkHomeUK On our model it states ICZ160UK And on the trouble shooting the nearest is IC160. Any ideas?

@beckyr1985 Hi Becky, I'm sorry to hear this! Please see the following link which takes you to our troubleshooting: support.sharkclean.co.uk/hc/en-gb/categ… On completion, you'll receive a fault code and be given the option to ‘Submit your details’. A member of our team will be in touch when this is done :)

Hiya just following up on this… we’ve been trying to call again this morning but still haven’t been able to speak to anyone as the line cuts off 🥺 is there anyway people can speak to anyone about flights within 2 weeks?

@British_Airways hiya, my boss & I have been trying to make contact over the last few days in relation to a flight only booking. I need to know whether he can change his existing return flight (currently LAX - LHR) to a different starting destination which would be ATL - LHR?

@marksandspencer hiya, probably a very popular and silly question but will you be releasing any further delivery slots ahead of Xmas? I know the click and collect slots have all gone 😭 thanks so much

@TNLUK hiya I sent a DM about some winnings I haven’t received yet. Could someone come back to me on this please. Thank you

@thameswater .... when everyone else gets responses within hours and I’ve been waiting for a call back and email reply to email from 29th Jan and 9th Feb .... maybe if I had a leak I’d get a response 🤯