Better

@zoe_bearx @zoe_bearx

@Better_UK hi can you tell me how to cancel my sons swimming lessons please?

@zoe_bearx Hi Zoe, Please email our customer service team so we can assist you. The email address is customerservices@gll.org Warm Regards Hazal

@curlymag84 Hi Claire, Thank you for reaching out to us! The Platinum Jubilee Centre Memberships will become available on April 19th, 2026. This is when we take full ownership of the Centre, and the facilities will start to open up on the following day. Warm Regards,  Kaisha

@Better_UK I’m trying to sign up to become a member at the Platinum Jubilee Leisure Centre, however the Corporate Membership (which I’m eligible for) isn’t showing as a option?

@JulieBr69091932 @JulieBr69091932

@Better_UK Hello. I have been trying to get in contact with Stanborough lakes for 2 weeks now to try to book a session for my Brownies - I cannot get a reply to my enquiry form - I have sent two? No phone number and no reply on your phone line.

@JulieBr69091932 Hi Julie, Thanks for your message. We do not have a direct line for the centre but if you email them, they should respond to you within 3-5 working days. Their email address is: Stanborough@GLL.ORG Warm Regards Hazal

@mrswickpe Hi Mr Swick, We apologise for the delay! We have responded to your direct message, where we could provide more information regarding your request. We're hoping this helps, and take care! Kaisha

@Better_UK Hi. Does Barking Skatepark hire helmets? Or is there an onsite shop?

@thewholething1 Hi, Hope you're well! After a frost, warming floors can form invisible condensation, making them slippery. This means that rainwater can be easier to manage.  Closures are a safety precaution, and depend on whether conditions are safe and playable. Warm Regards, Kaisha

@Better_UK I am curious. Why does the sports hall at West View Leisure Centre, Preston, close for wet floors after a frost in the night but not after heavy rainfall?

@Daz_moon @Betterhelpers Hi Darren  Thank you for your message.  If you would like to discuss your son's membership, please DM @Better_UK with the membership details, and we will be happy to assist.  Kind Regards Amir

@Betterhelpers @Better_UK How come the cost for my sons junior gym membership is going up to £24 a month, but the time slots have now reduced to 45 minutes from 1 hour? Feels like I'm being ripped off paying more for 25% less

@sparrow_more Hello Sarah, Thanks so much for reaching out! Could you please visit the centre and stop by the concierge desk to have them sign the waiver? Since he has already attended his induction, once the waiver is signed on the account, you’ll be all set to book junior gym sessions!...

@Better_UK my son had his junior gym induction on Wednesday but the app is saying that it needs to be completed still. How do we change this? He wants to book a gym session asap!

@FTWCK04 Hi Frankie Please DM @Better_UK, so we can assist with your membership enquiry.  Kind Regards Amir

@Better_UK I’ve cancelled my gym membership as i currently can’t afford it for this month and I am being told a 20 day notice is required? That’s slightly ridiculous, no? You have also suspended it as the proof I gave wasn’t enough? Am I expected to pay for something I can’t use?

@JayFairclough90 @wfcouncil Hi Jason  Thank you for your message.  We have responded to your email.  Please refer to this for more information.  Kind Regards Amir

@wfcouncil @Better_UK Hi, cant seem to get hold of your team?

Fitness fans and sports stars of #WalthamForest! There's a new smartphone app from @Better_UK designed so that you can get the most out of your local facilities and services. Get more info here: socsi.in/95IuV 🏊‍♀️🏃‍♂️👟

@Chappell1970 Hi Mark, Thank you for raising this with us! We'd like to investigate this further, to see what's happened. To do this, we'll need to request some information from you. Please contact us at customerservices@gll.org and put FAO Kaisha in the subject. Warm Regards, Kaisha

@Better_UK just got an email increasing my child's swimming membership from £30:50 to £38:35 - an increase of 26% ...how can you justify that!?

@paul300559 Hi Paul  Thank you for your message.  We are currently addressing the lift issue at Star Hub as a priority. The solution involves installing a new lift motor, which has already been ordered and will be fitted as soon as it arrives. We apologise for the delay in resolving th...

@Better_UK The lift is still not working in the Star leisure centre in Cardiff. It's only been 9 months, but we keep getting stupid excuses. Just get someone in to fix it. There's bound to be a local firm that can do it. Disabled members can not use the facilities.

@paul300559 @paul300559

@widowlife1 @Royal_Greenwich @widowlife1

#woolwichwaves @Royal_Greenwich @Better_UK sadly the new center that just opened in January is getting wrecked already. And no maintenance. No cleaning towels, people slamming down weights….it will soon look and smell just like the old center.

@aaronbekir Hi Aaron, We're sorry to hear this! We'd like to hear more about this situation, so we can help further. To do this, can you email us at Customerservices@gll.org You can put 'FAO Kaisha' in the subject of the ticket. Thank you again for sharing this! Warm Regards, Kaisha

Very frustrating call with Shauna @Better_UK, only wanted to move a booking by an hour due to a logistical issue, full availability on the website, but unable to help, no way to speak to centre directly, 24 hour wait for a call back, not the best way to give "customer service"

@chymonne Hi Chymonne, Thanks for your message. So we can assist you further, please email us: customerservices@gll.org We look forward to speaking with you. Warm Regards Hazal

@Better_UK can you explain why me and my children were turned away from an empty swimming pool?

@Clavdivs1 Hello Thank you for your comments and feedback. Kind regards

Plus means a ridiculous queue at busy times to buy a locker token (in cash) when you used to be able to just use a £1 coin. Any reason for the switch @Better_UK?

Bit of a kick in the knickers that Woolwich Waves has randomly (within a month of launching) flipped from refundable lockers to non-refundable token ones. Why? Other than a desperate attempt to gouge an extra 20p out of patrons it seems a really odd call, why not retain a blend?

@ronstoppable89 Hello Thank you for reaching out to Better. Kindly be advised that the pricing discrepancy arises from differences between boroughs, which are regulated by agreements with the local council. Kind regards

@Better_UK Can you explain how #Wavelengths #Softplay is £13.50 and #SobellLeisureCentre #ActivePlay is only £8.25 when #Sobell offers so much more??? #OverCharging #HalfTermActivities #PricingOutLocalFamilies

@FTWCK04 Hi Frankie Thank you for your message. Please DM @Better_UK with your email address or contact our Customer Service Team so we can assist.  Kind Regards Amir

@Better_UK trying to login into my account and reset my password and I’m not getting any emails to reset my password…