Alan Ward

@swpolice - hello, I realised how stretched you are for officers to deal with issues. I see increasing use in the road of electric scooters, including mothers doing school runs with young children also being carried. Is this legal?

@lufthansa - wondering if you might attempt to review my May business class issue which has been the subject of many attempts from me to resolve and close the matter of extremely poor service on two 12hr flights? It’s getting beyond a joke now!!!!!

@lufthansa - will Customer Services reply to the issue raised about extremely poor business class flights to SE Asia back in June.

@lufthansa - can you respond please to the issue we were discussing until your Customer Services IT conveniently failed for you?

@lufthansa August 11th I was given this Feedback ID 41941889. Just how long does it take to resolve Business Class issues?

@cardiffcouncil - I’ve twice reported fly tipping on council owned land but not received any reply, is this normal?

@cadwwales - a disappointing visit to Y Gaer near Brecon yesterday with not a shred of interpretation or way marking. Many years ago I attended a meeting with Cadw to discuss these issues and all these years later Cadw haven’t made the visitor experience any better.

@accor - I’ve been trying to claim missing points for almost a year now with no success!!

@Accor Hope she can make Customer Services more approachable and responsive to a request for support I made six months ago.

Emilie Couton has been appointed as the new CEO of Accor Plus. With over 24 years of experience at Accor & D-EDGE Hospitality Solutions, she will lead Accor Plus into its next phase, focusing on member experience and growth across Asia Pacific. 🔽 hospitality-on.com/en/hospitality…

@lufthansa - hi, what’s an appropriate level of compensation when you don’t supply special meals on three out of four flights in business class?

@Accor Can we do this by email?

@bigfootservices @bigfootservices Hi, Thanks for your message. We’re referring to a private message on X. Best regards, The Accor Team

@accor hotels - why is it almost impossible to claim points that member hotels have failed to credit accounts with?

@Accor To what address - I’m not sure his to send you a private message. Do you mean email?

@bigfootservices @bigfootservices Thank you for your message, we're sorry to hear about your experience. Can you send us a private message with more information, so we can best treat the situation? Thanks for your patience and understanding, The Accor Team

@lufthansa - I’ve been contacted by your personnel offering a compensation reassessment but it really looks like a scam. What shall I do?

Any members at @Accor having problems claiming points that hotels have forgotten to credit member accounts. I’m still owed points from September last year!!!

@accor - I’m still trying to resolve an issue with points not awarded for a stay in September last year. If you have a customer services department can this be investigated please.

@accor - I’m still waiting for you to credit my missing points which we’ve been communicating about for some time now.

@Accor What’s your private message address?

@bigfootservices @bigfootservices Thank you for your message, we're sorry to hear about your experience. Can you send us a private message with more information, so we can best treat the situation? Thanks for your patience and understanding, The Accor Team

@accor missing points - Accor admin. failure which has not been resolved. Mercure San Sebastián Monte Igueldo 11/09/2024 - 2 nights still need to be credited to my account.