BMW UK

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BMW UK

@BMW_UK

This channel is now for customer support only. Find us on Facebook, Instagram or at https://t.co/CKyN4zoiIz.

Katılım Nisan 2013
604 Takip Edilen103K Takipçiler
BMW UK
BMW UK@BMW_UK·
@BalintDezso @BMW Hello Balint, thanks for bringing this matter to our attention. We're sorry to learn you've an issue with your BMW X5 - this isn't what we expect for any of our customers. Please DM us with your VIN and phone number and we'll arrange for you to be contacted.
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Balint Dezso
Balint Dezso@BalintDezso·
@BMW_UK my brand new X5 failed at 5,287 miles whilst charging, on my son’s birthday. @DickLovett (Bristol) aware for days. No recovery. No courtesy car. No resolution. Now an expensive decoration on my driveway. Is this how BMW treats you after taking your money? #BMW #BMWX5
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BMW UK
BMW UK@BMW_UK·
@lovnishsh Hi Lovnish, thanks for your post. This is being looked into, please DM us if you need further updates.
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Lovnish Sharma
Lovnish Sharma@lovnishsh·
Still awaiting a response from @BMW_UK. My 2019 BMW X1 (42K miles) has been off the road for over a month due to an AdBlue part delay. No goodwill support offered so far. Experiences like this make you think brands offering 7 years warranties and better customer support. #BMW
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Lovnish Sharma
Lovnish Sharma@lovnishsh·
Disappointed with @BMW_UK service. My 2019 BMW X1 (42K miles) has been off the road for over a month due to AdBlue tank failure. Part is on back order, no goodwill support offered. Expected better from a premium brand. Can someone review this? #BMW #CustomerService
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BMW UK
BMW UK@BMW_UK·
@lovnishsh Hi Lovnish, thanks for letting us know. We've received your message and will respond shortly, please keep an eye on your inbox.
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BMW UK
BMW UK@BMW_UK·
@Millertime1986 Hi Paul, thanks for taking the time to post your lovely comments about BMW Bolton - it's great to hear we've been getting things right. I'll be sure to make them aware.
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Paul
Paul@Millertime1986·
@BMW_UK hi - wanted pass on excellent customer service at trinity way Bolton yesterday. Think her name was Debbie at front of store. Very polite and accommodating whilst I waited for servicing. Superb! Don’t let her go! 💯
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BMW UK
BMW UK@BMW_UK·
@MrS690178789673 Hi Mr S, thanks for your post. Please DM us with your VIN, full name and contact details, along with the name of the name of the BMW Centre you've visited. We'll do our best to help where we can.
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BMW UK
BMW UK@BMW_UK·
@mattbidds Hi Matthew, If you're experiencing digital service issues, please call our dedicated ConnectedDrive Team - they'll carry out troubleshooting measures. You can call them on 0800 6000 325 option 2. You can also email them at bmwconnecteddrive@bmw.co.uk with screenshots.
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Matthew Biddle
Matthew Biddle@mattbidds·
@BMW_UK so the MyDrive app stops working, random message saying forgotten your password, I haven’t. And cannot log in. Contact live chat and no solution. It’s supposedly a server side issue but no resolution. Not very good is it!?!
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BMW UK
BMW UK@BMW_UK·
@Kirstyooo Hi Kirsty, we're sorry to hear about the experience with our BMW Roadside Assistance Team - this isn't what we want for any of our customers. Please ask the registered owner to DM us his Reg and phone number. We'll arrange for them to be contacted.
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Kirsty
Kirsty@Kirstyooo·
@BMW_UK @SytnerBMW @Sytner Avoid BMW roadside assistance, they will cancel your call for help, ignore you leave your young child and husband on the edge of an unlit dual carriageway without crash barrier in freezing temperatures for several hours and resolve nothing!
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BMW UK
BMW UK@BMW_UK·
@LOOKatMyMX5 Hi, thanks for your inquiry. The BMW i3 is no longer available as a new vehicle - production for this model ended in summer 2022. The small petrol engine for emergencies, known as the Range Extender (REx), was only available on earlier model.
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Steve Fowler
Steve Fowler@SteveFowler·
One day I WILL own one of these 😍
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BMW UK
BMW UK@BMW_UK·
@Harbot3Jeremiah Hi Jeremiah, we're excited the BMW iX3 has grabbed your attention - it's fantastic. The on the road price starts at £60,180. You can build and price to your own spec here: spr.ly/6019hhiHt. Please PM us your contact details and chosen BMW Centre, if you'd like a call-back.
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Gareth Herincx
Gareth Herincx@garethherincx·
To Farnborough for the launch of the game-changing BMW iX3 - a family-sized EV featuring the brand's new look, a slick next-generation infotainment system, a UK-first 500 miles of range, and proper driving engagement
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BMW UK
BMW UK@BMW_UK·
@perigee420 Hi Mark, we can appreciate your frustration, and we’d like to look into this for you. Please can you send us a DM with your VIN, full name, phone number, Centre involved and some more information about what's happened - we'll do our best to help where we can.
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Mark
Mark@perigee420·
The saga continues @BMW_UK after sending evidence that I had notified BMW of the defect, no response after 10 days, they claim that the attachment didn’t come through (even though I called after sending the email and the BMW person confirmed receipt) who am I dealing with here?!
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Mark
Mark@perigee420·
@deandunham @scott_expert @lbc I have filed this with the Motor Ombudsmn and will be reporting @sytner & @BMW_UK to trading standards this morning, is there anything else I should do? I upped my budget specifically to avoid poor quality and service & that’s just what I have got
Mark@perigee420

According to @BMW_UK and @Sytner this is normal wear and tear for a 14 mnth BMW i5 steering wheel with around 11k miles on the clock. Brand new, this car is nearly £100k - does that seem right to you? Feels worse that it looks like sandpaper and the coating is starting to flake

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BMW UK
BMW UK@BMW_UK·
@AlisonFlp1 Hello Alison, we regret to learn about your daughters experience. This isn't what we desire for our customers - we can understand why you're both disappointed. Please ask your daughter to PM us with the VIN, and her phone number. We'll do our best to help where we can.
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Alison 💙🍃💚🏉🏏
Alison 💙🍃💚🏉🏏@AlisonFlp1·
@BMW_UK @BMW My daughter is STILL paying finance for a vehicle she hasn’t had since Nov 2025.Car rejected,returned,sold at auction, no longer registered to her,yet Alphera continues to take payments.Repeated failures, no responses, ongoing stress on our family…
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BMW UK
BMW UK@BMW_UK·
@ExtraBlindEye Hi, thanks for your post about the cost of the Adblue tank. We're sorry to hear about this and can understand why you're disappointed. Please DM us with your VIN, contact number and the name of the BMW Centre involved. We'll do our best to help where we can.
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ExtraEyes
ExtraEyes@ExtraBlindEye·
@BMW_UK @BMW I have a bill of £2 grand and a month's wait for a new adblue tank on a car with 65k miles and 7 services. Completely unacceptable and nothing to stop the same thing happening again
ExtraEyes@ExtraBlindEye

@BMW_UK the number of BMW diesels suffering adblue issues warrants an investigation. Many drivers are illegally coding out the adblue rather than deal with the large four figure repair bills. Annoying on a car serviced at twice the recommended intervals with full history.

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BMW UK
BMW UK@BMW_UK·
@tameside321 Hi, thanks for your post. Please DM us with your full name, VIN and contact details and we'll arrange for you to be contacted.
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tameside321
tameside321@tameside321·
@BMW_UK Well I did send a DM, heard nothing back. Tried to book an oil service and air filter. Service advisor told me I needed a micro filter which she insists is a fancy name for an oil filter (it's not).
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tameside321
tameside321@tameside321·
@BMW_UK Just spoken to a lady in the service department at Williams group who insists that a micro filter is a fancy word for an an oil filter and that I need one as part of an engine oil service. I tried to explain the difference to no avail. Poor training?
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BMW UK
BMW UK@BMW_UK·
@perigee420 Hi Mark I hope this message finds you well. Can you please confirm the name of the BMW Sytner Centre involved please? I look forward to hearing from you soon. Kind regards Daniel
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Mark
Mark@perigee420·
@BMW_UK Thank you for replying, but your team has already refused to help, stating that it is Sytner’s problem. I just can’t believe how poorly I have been treated , I chose BMW instead of Tesla because of some of the quality issues and thought I’d be safe w/ BMW I have pm’d you
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BMW UK
BMW UK@BMW_UK·
@perigee420 Hi Mark Just letting you know I haven't forgotten about you! I'm currently looking into this for you, and I'll be in touch as soon as I have an update. In the meantime, enjoy your evening. Kind regards Daniel
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BMW UK
BMW UK@BMW_UK·
@perigee420 By continuing this chat, you consent to BMW recording this interaction for customer service and quality monitoring purposes. Click here to view our Privacy Policy spr.ly/6015hyPTb
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BMW UK
BMW UK@BMW_UK·
@Rhu2647 Hi, thanks for your message. This isn't the experience we want for our customers - we understand your disappointment. So, we can look into this for you drop us a PM with your phone number, VIN along with some more information about what has happened.
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RH
RH@Rhu2647·
@BMW_UK had the worst experience at BMW. Can someone contact me asap before I email the CEO Oliver Zipse with a legal rep. I’m sick of having to take my car into the dealership for the same fault only to be told there is nothing wrong when I sent video evidence!!
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Keşfet

@BalintDezso @BMW @dicklovett @lovnishsh @Millertime1986 @MrS690178789673 @BMWMotorsport @BMWUSA