Bose Service

Thank you for following Bose Service! When tweeting please include your product, country, and a description of your issue. For How To’s and Troubleshooting visit bose.life/globalsupport Need help? Our DMs are open 7 to 9 ET Monday through Friday! 🎧 twitter.com/messages/compo…

Hi Preston, thank you for reaching out and for explaining your concerns. For warranty replacements, Bose provides devices that meet our full quality standards. These replacement units may be refurbished and may come in a different color, depending on current availability. Please know that refurbished products are thoroughly tested, inspected, and certified to perform like new. That said, we absolutely respect your preference and want to help where possible. If you’d like, we can check whether a replacement in your original color is currently available, or review alternative options with you. Please send us a direct message with your earbuds' serial number and your location.

@BoseService @Bose

@PatrickShugart Hi Patrick, thank you for bringing this to our attention. We’re sorry to hear about your experience. To help us assist you further, please send us a direct message with your portable speaker’s serial number and your location. We’ll be happy to look into this for you. twitter.com/messages/compo…

Getting terrible customer service from @Bose. Bought an expensive refurbished portable speaker from their website. It broke pretty quickly, they replaced it with another broken speaker and now they won't quickly refund or replace with a working speaker. Lame.

@CanonThought Thank you for sharing your feedback. We truly appreciate you taking the time to let us know, and your comments have been shared with our team for review. We’re committed to improving the experience. If you need further assistance, please send us a direct message. twitter.com/messages/compo…

@BoseService It's not just me. It's everyone using your app. No serial number involved. The call is coming from inside the house. Go read the recent reviews for your own app

@Bose Check your Google Store reviews for your app. The latest firmware and software update broke the app, geniuses. No one is able to get it to work. You've gotten flooded with one-star reviews for a couple weeks now The app either crashes while booting, or fails all connections

@PatSPanama Hi Patricia, thank you for sharing your experience. We’re glad you’ve enjoyed the sound and battery life of your headphones since 2021. We’re sorry the ear cushions have deteriorated over time, but don’t worry, they’re replaceable. Feel free to message us for help. twitter.com/messages/compo…

@Bose we have had these headphones since 2021, the sound and battery life are amazing, but the climate has damage the pads. In a tropical climate like the one in Panama the material of the earpads and headband degrades fast. This shall be taken in account when designing globally.

@LottyTTS Bose is evolving its products to be simpler, faster, and more intuitive. A tone now announces low battery, and connection details can be checked via the Bose app or your device’s Bluetooth menu, designed for a smoother, streamlined experience.

@Bose the latest update is useless turn it on doesn’t tell me how much battery is left doesn’t tell me what device it’s connected to Please bring voice prompts back!!!!

@candrou Hi Chandra, thank you for sharing your feedback. We’re sorry you feel that way. The prices you’re comparing are for a refurbished unit versus a brand‑new one. If you have any other questions, please feel free to message us again. twitter.com/messages/compo…

Hey @Bose @BoseService, why is your "Loyalty" price 275€ when your store sells the same speaker for 219€? 📉 19 years a fan (since 2007), yet a firmware update bricked my Home Speaker 300 (9008 mode) and now I’m being overcharged to fix your software error. 💔 #Bose #TechFail

@Bradleywyo9666 Hi Bradley, kindly send us a direct message, so we can assist you accordingly. twitter.com/messages/compo…

@BoseService Ridiculous that Chinese audio companies can tie to the Google ecosystem overnight but BOSE hasn't been able to fix for months. JIRA CSEP-77568, reddit.com/r/bose/s/ek19N…

@bootif1 Hi Andy, QuietComfort Earbuds automatically turn off when placed in the case and disconnect from paired devices. Just ensure they’re seated properly. If you’re having issues, we’d be happy to help, feel free to send us a message here. twitter.com/messages/compo…

Does anyone know how to turn off @BoseService QuietComfort earbuds? When you put them back in the charger box they stay on and drain the battery.

@sidhantbhatia26 Hi Sidhant, thank you for your feedback. We’re sorry to hear you’ve encountered issues with your product. We’d be happy to help with troubleshooting steps, but for service options, please feel free to contact our local team in India. twitter.com/messages/compo…

Final response for bose: ➡️ Non-repairable post warranty ➡️ No support ➡️ Only 20% off on a new product So a premium speaker lasts just 1.5 years? @Bose @BoseService please provide a fair resolution — repair or replacement.

@ReformUKKK Hi Keith, thank you for bringing this to our attention. We’d be happy to look into this issue for you. Please feel free to reach out, so we can help resolve it, we look forward to assisting you further. twitter.com/messages/compo…

@Bose what’s the best / quickest way of stopping my QC headphone constantly turning down it’s paired devices volume ? It defiantly the headphones as it’s doing it across the many paired devices ?

@hhrvoje Hey there, while we understand you've since returned your Bose product, if there's anything we can assist with, don't hesitate to drop us a message, and we'll be sure to help out. Thank you.

@BoseService Also, my post there reddit.com/r/bose/comment… As a software engineer, and customer of bunch of smart/connected devices, I haven't seen such a broken system for a long time. CC @lilajosnyder @jamollica

@Bose linking Bose Smart Speaker 500 to Google Assistant is broken, can't link Bose account - getting wrong email/password! I see same issue on Reddit, bunch of people complaining for months already! Well, returning my speaker today :(

@ROHIT_GADEKAR Hi, we’ve already replied to your direct message. When you have a moment, please check it so we can continue assisting you.

@BoseService I have shared you the required details over dm. Please address my issue at the earliest

@BoseService Recently (2 weeks ago), I have bought Bose Smart Soundbar and a Bose Bass Module 500. Very disappointed to report it that the Bass module 500 sound is breaking a lot. @Bose

@candrou Hi, we’ve already replied to your direct message. When you have a moment, please check it so we can continue assisting you.

@BoseService i just send you a DM please help

@BoseService hello I have a Bose home speaker 300 used rarely and in condition new now it's is a n EDL mode and blink red. So fed fed up with ur brand. I don't want to pay another 300€ to change my speaker. Please do something m. Thnx

@candrou Thanks for letting us know. Please send us a direct message using the link with your serial number and location so we can take a closer look and assist you further. twitter.com/messages/compo…

@BoseService cant send you a dm is there any mail adress? thanks

@candrou You’re welcome! Please feel free to reach out anytime. Looking forward to hearing from you.

@BoseService Thanks I will dm

Hello, Rachael! We understand what you’re going through, and we appreciate you bringing this to our attention. We’d be more than happy to assist you further. To better support you, we’ll need a bit more information. Please send us a private message using the button below, and we’ll be glad to look into this for you.

@Bose i accidentally ordered ultra earpads replacements instead of regular, can you help me cancel the order 🥹

@Joedulope Hi José, thank you for sharing your experience. We’d like to learn more and see how we can help. Please send us a direct message with your serial number and location so we can assist you further! twitter.com/messages/compo…

@BoseService I UPDATED MY BOSE SPEAKER AND IT DOES NOT ANNOUNCE THE BATTERY PERCENT WHEN I TURN IT ON NOW. WHY WOULD YOU REMOVE THAT?? I GOTTA OPEN THE APP TO DO THAT???!