Ben Popken

@lab0822 PR person - message me if you want the email

@bpopken Who did you get to help you? I’m working on day 37 of being ignored for same thing.

Here's the email I sent to 30+ StubHub execs and that got them to pay me what they owed. This is AFTER I emailed a small group of them, including the CEO, who didn't have time to fix the issue but did have time to BLOCK my email address! Full story: the-maine-headlamp.ghost.io/stubhub-finall…

Here's audio speech to text of StubHub apologizing to me and sending me the money they owe me

@sethisen @StubHub Here's a link: the-maine-headlamp.ghost.io/stubhub-finall…

@sethisen @StubHub Sure! Let me post it

Minutes before my 1:30pm deadline, @StubHub called me, apologized, promised to investigate their systems errors, and I have receipts that my funds are on their way. Wow. All it took was sending an insane email to 30 people to get one person to finally do their job. #EECB

In modern customer service fashion, the at @StubHub account has engaged me in a DM, promising to look into my issues and taking the conversation off a public forum. So far they have asked for proof which I’ve given. Once again they offered some condolences and said how they understood how frustrated I was. But this smells like more AI-generated nonsense. However, the account did claim to be a person working on their social media team. They have screenshots from their own system, saying the tickets were delivered. They have a string of emails from themselves showing their error. I have screenshots from the team ticketing office showing these tickets were scanned and used at the game. All it takes now is that most precious of resources and actual human to look beyond what’s on their computer screen and to make an intelligent decision to solve this now before it costs their company more. The problem is that every single input to this company is just a series of funnels that all direct into the same stupid pipeline where AI and script-powered chat bots and low level representatives keep making the same mistakes over and over again, companies call this efficiency. It’s really just another version of the McKinsey consulting firm advice to delay and confound your customers’ claims until they give up. But what they see as their strength will be their undoing when their house of cards is exposed and implodes. My deadline of 1:30 PM Eastern stands before I begin my 10 step ladder of escalation. It starts with updating the story with all the gory details. It includes a stop in a small claims court where they will lose. And it could involve all of their email addresses being published online for anyone who needs help. And then some. Maybe we are just living in an era where truth and reputation doesn’t matter. The only thing that matters is AI cost efficiency and large-scale fraud. It’s an AOL call center all over again. Things never change, just the tools and lies they tell.

This is where @StubHub’s AI slop customer service desk goes.

@HowtoADHD Jessica, your book is great and I love the personal, heartfelt stories mixed with the tips. I especially relate to the ones when you were a kid. I would read another one where the balance is shifted and is mostly personal stories with a few tips worked in!

@ClaimTeamStubHu Mkay botty mcbotface

@grok explain to me why @StubHub customer service is bad but do it in the style of a Snow Crash by @nealstephenson homage

In the style of a @NealStephenson "Snow Crash" homage @Grok explained to me why @StubHub customer service is so bad. It's a fairly decent low-poly rez rendering. x.com/i/grok/share/5…

@elonmusk Hey @grok can you generate real-time customer service for @stubhub? Why is their customer service so bad?

Real-time video comprehension and generation is the future

@cometwtf Active AF

I reward those who show up Simple as that Are you active?

@doctorow Let me know if you want to collaborate on a Snow Crash-style sci-fi short story allegorical critique of 2025-era customer service

@doctorow AI co's selling bogus "solutions" to execs who repackage as "innovations" to staff and shareholders. And Real customers just get CS slop. Escalate? Nah. They're surrounded by AI bots. The only choice left is for customers to go cyborg and get their own bots to pierce through.

AI can't do your job, but an AI salesman can convince your boss to fire you and replace you with an AI that can't do your job. Nowhere is that more true than in customer service: #customer-disservice" target="_blank" rel="nofollow noopener">pluralistic.net/2025/08/06/unm… 1/

@girdley How about emails from happy customers as a metric of success?

@ATRightMovies It's got that fresh 80's feeling!

The duet between Mikhail Baryshnikov and Gregory Hines in WHITE NIGHTS (1985). Blends ballet and tap, choreographed by Twyla Tharp, and is a showcase of two dance legends.