Martin Fletcher

@MastermindQuiz @MastermindQuiz Any comment?

@MastermindQuiz When will the last semi final and the grand final be shown? Watched 29 episodes and now the last 2 are not even showing in the schedule !!!

Mastermind isn't on tonight but if you've been thinking about applying for the show then you've not got long left until applications close. Apply now via the following link: bbc.co.uk/showsandtours/… or email mastermind.hth@hattrick.com

Why is the road cycling event on the left side of the road at @Paris2024 ?

Great that @flyingblue email me every day to tell me that I’m now a gold member. Not great that @KLM still haven’t settled my claim for costs from June last year.

@KLM Wondering if my claim from June 2022 might get paid in full? Now waiting over 6 months. #FlyingBlueGOLD

Looking forward to 2023 and all the exciting possibilities it holds! #KLM #bye2022 #almost2023 #exciting

I’m still waiting for some news! So I’m travelling @emirates tomorrow since @KLM cancelled another flight and I’m not going to make the same mistake again. I might be Flyingblue GOLD but I’m not stupid.

Dear @klm I’m waiting since June for news of claim C-5082983. You left us stranded for 3 days with no onward flight and no luggage. We paid for hotels, meals and emergency items, which you said would be reimbursed. I’m flying blue gold level but questioning my loyalty.

@KLM @KLM I’ve been patient for 5 months. Now I’m getting quite impatient.

@breeze_mf Hello there, Martin. Please know that my colleagues are still working on your claim. I can only ask for more of your patience in the meantime. Rest assured that you'll be contacted via email once there's an update on your claim. Thank you for your patience and understanding.

@ChronicleLive @TheJournalNews @news @BBCNews @itvnews @Bdaily Is anyone interested in the tale of @KLM leaving customers stranded without luggage, no offer of help and still no reimbursement of costs after 5 months of waiting?

@KLM Another week without any update or progress. Tick Tock!

@breeze_mf I understand that by now you would have expected a response from Customer Care. However, due to an increased workload, a reply currently takes longer than usual. Customer Care will contact you as soon as possible for the further handling of your file. I appreciate your patience.

@KLM DM sent with claim number. Claim was submitted in June after cancelled flight and left in Schiphol for 3 days with no accommodation, no luggage, nothing. We had to pay everything and so far received no reimbursement or compensation.

@breeze_mf I know that you would like to receive a response regarding your claim the soonest. However, please know that at Social Media, I cannot hasten the process of handling a claim. I kindly ask you to please send me a DM so I could inform you further regarding your claim status.

@KLM Another week and still no reply from Customer ‘Care’ department, or in fact anyone at KLM. SILENCE!

@KLM Another week, still waiting, no contact from that department that care for customers. They must be soooo busy caring for other customers, but clearly not me!

@KLM Still waiting, no reply from Customer Care. I even find it difficult to write those words because they clearly don’t care.

@KLM How it’s going: Today, almost 5 months later, Customer Care are assisting me! Clearly they are not!

@breeze_mf Thank you, I have just replied to your DM.

@KLM How it started: AMS->NCL on 04/06 cancelled, rebooked on AMS->LHR on 07/06 (3 days later without any help for hotel, no baggage, nothing)

@KLM I sent a DM yesterday, nobody replied. And I have included the claim reference so please investigate. Moving to DM only keeps it out of the public eye, I guess you prefer that given the unacceptable situation.

@breeze_mf I regret reading about this unfortunate situation. I would like to assist you. Could you send a DM so that I can ask for more information?

@KLM I sent a DM yesterday, nobody replied.

@breeze_mf I understand that by now you would have expected a response from Customer Care. However, due to an increased workload, a reply currently takes longer than usual. Customer Care will contact you as soon as possible for the further handling of your file. I appreciate your patience.