brsk

Want to check if your area is affected by an outage or having network issues? Follow our dedicated service status page here for all updates: x.com/Brsk_Status 🧑‍💻👷🛠️

Brsk is now YouFibre. We're officially saying goodbye to the pink. No more posts, updates or responses will happen here anymore. But the future is green! 💚 Follow us to stay in touch @youfibre for all updates and more!

Two full fibre providers. One faster future. Brsk becomes YouFibre. We’re excited to embark on our journey from pink to green. Stay with us on our journey from pink to green, and follow us at @youfibre. Our customers can find out more in their emails.

Two Full Fibre providers. One faster future. Brsk becomes @youfibre. We're excited to embark on our journey from pink to green.

@nj2024xxx Hi there, that’s far from the smooth start we want for you. Please DM us urgently with your details so we can investigate your installation and get you either connected ASAP or assist with cancelling if that’s your choice.

@Brsk_uk I just moved house and decided to sign up with Brsk. I have been let down time and time again with no one being able to tell me when I’ll be able to be connected and not telling me if I’ll be charged for cancelling. Wish I had just gone with another provider

Sign up in a couple mins. Get installed in a couple days. 📶 With another provider? One-Touch Switching makes the transition simple. Ready for 100% full fibre? Brsk is ready for you! 🤩 T&Cs apply. eu1.hubs.ly/H0r8lfQ0

@BridgeTherapy1 We’re really sorry to hear you’ve been without internet, that’s definitely not the start we want for you. Could you please send us a DM with your details in future or reach out via our support channels. Call support: 02039 255 299, Mon - Sun: 08h00 - 20h00, support@brsk.co.uk

@Brsk_uk I’ve only been a customer for a week and haven’t had any Internet for the last two days! Not great service at all!!

@Wolfofwallstre9 We’re really sorry to hear about the placement of your Wi-Fi and the issues it’s causing, and we’d like to get this sorted for you. Could you please send us a DM with your details so we can look into this and find a solution?

@Brsk_uk my WiFi has been installed under my boiler as which leaks told by the engineer only place he could put it, it’s affecting speeds and is dangerous, have asked for it to be moved last week but told 125 quid

Better broadband is our love language. £50 Amazon vouchers are just how we say it 😉 Refer a friend this Valentine's Day: eu1.hubs.ly/H0ryBLv0 😍

Some nights call for taxis. This one called for a comfy couch. And 100% full fibre broadband. Staying in. Streaming hard. #BetterThingsStartWithBetterBroadband

@andybayes1970 Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you asap.

@Brsk_uk After normally great service I feel I have been let down after upgrading to Betternet2000. I have not received the router but got an email saying it is all connected and billing starts now. Despite emailing and raising a ticket I have heard nothing further - please follow up.

@CallumT_S Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you asap

@Brsk_uk my internet and wifi went off for a minute, then came back on. I am in Halifax. Is this due to the storm? I have only been on a little over a month and already we have this happen. This happened all the time on talktalk.

@LeeumRidley Hi Liam, Thank you for reaching out. We’d be happy to look into this for you 😊 Please drop us a DM with your details, and our team will check your eligibility.

@Brsk_uk hi, I recently renewed my contract and I'm now on the BetterNet1000. A flyer was placed in my door today stating that new customers get a new WiFi7 router. Can I get this as well please?

All you need to know about our referral program: gifts all round! 🎁 Successfully refer a mate and you BOTH get a £50 Amazon voucher. All the deets right here: eu1.hubs.ly/H0r2Nj40 #brsk #broadband #wifi #deals #amazonvoucher

@stonesey91 Hi there, sorry about the disruption! For real-time updates on outages like this, you can check our @Brsk_status page. Thanks for your patience while we get everything back up and running.

@Brsk_uk is the network down in Stockport?

@_ambersariya Hi there, we’re really sorry for any recent outages! Our teams work overtime to get things back up as quickly as possible, and we’re glad to hear you’re now back online. Thanks for bearing with us!

@rallicat @Experian Hi there, you’re welcome to DM us any info you think might help, but the best next step is to reach out to Experian directly so they can investigate.

At first I thought @Brsk_uk were doing me a favour by offering free @Experian service following a data breach. However, without my knowledge or permission, Experian have sold my data to be used for marketing purposes. So now I get a whole lot more junk mail. Thanks a bunch 😒

@MsSowerberry @Brsk_Status Hi there, we’re really sorry about the outage earlier, the good news is it’s now been fully restored. Thanks so much for your patience while we got things back up and running 🙏

@brsk_status @brsk_uk no internet in sk7. What's going on?

@BODY_W0_WHORGAN Hi there, thanks for getting in touch, we’re genuinely sorry to hear about this and can completely understand how frustrating it must be. Please drop us a DM with your details so we can prioritise your case and escalate it straight to a senior agent.

Today is like to thank the guy that installed my @Brsk_uk Internet for telling me he'd 'tested the connection' when he clearly didn't because it doesn't work in any of the rooms and is now gonna cost us £150. Cheers guys for being so helpful there too

@flincauk Hi there, thanks for flagging this. That’s really not the experience we want anyone to have. We’re taking this seriously and feeding it straight back to our canvassing team to address it properly. Feel free to send us a DM with more details so we can escalate to the relevant team

Hey @Brsk_uk, you are canvassing around my way at the moment and the tactics are very pushy. Lots of complaints in local discussion groups, and elderly folk are feeling scared and threatened. Not a good look.

@daryiljohnson30 Hey, thanks for reaching out! The speeds we advertise are for wired (Ethernet) connections. Wi-Fi can dip due to devices, interference & walls, even in the same room. Plug in for the full whack ⚡🎮

@Brsk_uk hi i put my console in The same room as fiber only 500 speed