Bruce #FBPE

@OctopusEnergy @g__j in 1992?? @OctopusEnergy fitted a smart meter in 2022 to my correct address not some strip of grass

@brucem14 @g__j Hey Bruce, I’ll pop you a DM to get it updated. This can happen when the developer registers multiple new homes and they don’t have the final house numbers, or even the postcode 🐙

@g__j @OctopusEnergy Why is my MPAN registered to an address that doesn't exist? I am very sorry the MPAN number you have sent is registered to XXX on the national database, you will need to ask your current supplier to get this updated before we can request a switch I am sorry

@RoyalCaribbean not nice when guests in next cabin are continually smoking on balcony. Complained twice to CS on board, nothing done it seems as still it persists. #voyagerofseas #passivesmoking

@bbclaurak This wek...

'Unforgiveable' - Starmer tells us NHS review this wek will reveal awful state of the service, with dreadful pressures on services for kids - more here bbc.co.uk/news/articles/…

@OctopusEnergy @g__j Can I get a response to my DM? Seems no one is replying now #ghosted

@brucem14 Hey Bruce, it looks like a meter reader recently attended the property and that's where the recent reading came from. Not to worry though, we'll send an up-to-date statement based on your smart meter readings soon. Please DM if you'd like a bit more help with anything now. 🐙⚡

@OctopusEnergy @g__j Why do I keep getting manual meter readings, this was supposed to be sorted, honestly I no longer have faith in anything that I'm told now......I've been charged some spurious amount that bears no resemblance to my actual usage. #shambles

@OctopusEnergy @g__j No this was supposed to have stopped, every month I get a manual meter reading. Please refund me the money taken out as manual reading is wrong. Please explain why a manual reading was done when I was assured it was resolved but its clearly not.

@williamsf1 Hope that's not an aero team design 😬

Weather update: extreme wind 💨

@OctopusEnergy Sunday wasn't yesterday

@brucem14 Hi Bruce, I can see we were chatting to you yesterday & we'll get in touch as soon as we can today to help further.

@OctopusEnergy does the award winning customer service I hear so much about include ghosting on DM's? 👻👻👻👻

@OctopusEnergy @g__j can someone explain if this a credit or a charge. What is a + - anyway

@brucem14 Hi Bruce, I've just taken a look & your export bill has generated, we just need to wait for your pending payment to come through in the next few days before we send this across to you. Please drop me a DM if you have any other Qs. twitter.com/messages/compo…

@g__j @OctopusEnergy why no export bill yet? I was due one on 1st of month. Numerous promises to get one sent to me but nothing account been credited but no actual bill. How can I cross check it's correct when you won't provide me with the information. #musttryharder

@OctopusEnergy @g__j and why is there credits on my account showing as debits? Your whole billing process is such a mess. No clarity about anything.

@OctopusEnergy @g__j Why do you need my monthly payment to go in before you can generate a bill. You have the numbers to credit my account. Just seem unwilling to send this over.

@OctopusEnergy @g__j @OctopusEnergy I dont want them adjusted I just want them to what they are supposed to be on the 1st and no random debits within the billing cycle that octopus decide or a smart meter decides. That includes credits as well as debits.

@brucem14 Hey Bruce, if you'd like your billing calendar & monthly payment days to be adjusted, I can certainly help with this. If you pop me a DM with the dates you'd prefer, I'll get things updated for you. I can also send you a statement now if you'd prefer not to wait. 🐙

@OctopusEnergy @g__j what is going on with your billing supposed to be billed 1st of month. £56 taken out today no bill no email and no explanation why. I've already been billed for the previous month, next bill not due 1st July. So quick to take money out yet so slow to credit

@British_Airways yet again your app has failed me. What is the point t of it if it continually fails to work 🤔

@British_Airways And join the queue.......whole idea is to avoid the check in queue 🙄

@brucem14 Hi Bruce. I'm sorry to hear you are encountering this issue. Sadly if you are unable to get the boarding pass on your phone, the only other option will be to collect it at the airport when you arrive. John

@British_Airways why no boarding card for mobile devices today?

@Douglas4Moray @ScotTories x.com/PippaCrerar/st… send help

The SNP are down, now let’s get them out. This is our chance. Vote @ScotTories in key seats to beat the SNP.