Bret Taylor

I'm proud to announce our partnership with SoftBank, the leading telecommunications and IT operator in Japan, with decades-long relationships across all the major enterprises there. We share the same competitive intensity and ambition to help companies deliver better outcomes for their customers with AI. I'm excited to also have SoftBank as a customer across its flagship SoftBank and Y!mobile brands, as well as additional services operated by its group companies. sierra.ai/blog/announcin…

We wrote up how we've AI-pilled Sierra. The centerpiece is an AI agent named Pinecone that the whole company uses for everything from business analysis to writing code. Pinecone now generates 70% of our PRs and automates hundreds of tasks every day to quietly handle work no one explicitly prompted. sierra.ai/blog/ai-pillin…

we have heard enterprises on their concerns about AI costs, and 5.6 sol is a huge step forward for dollars-per-task, as are terra and luna

🇺🇸 Happy Independence Day! 250 years of freedom defined by universal principles that have reshaped the world. “We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness.”

Previewing GPT‑5.6 Sol: a next-generation model openai.com/index/previewi…

Thank you to the 1000+ folks who joined Ben, David, and me to discuss AI and Sierra in NYC. Amazing venue and amazing discussion

I’m excited to share that I’ll be joining OpenAI and look forward to working with the exceptional team there. It was a difficult decision to move on. I’m incredibly proud of the amazing team at Google and everything we’ve built together. It has been an honor and a pleasure to work with all of you.

“The biggest thing Ghostwriter has given us is iteration speed. Rather than reviewing conversations, trying to figure out what went wrong, then hoping our fix gets it right, we can just ask Ghostwriter. That alone changes how we work. That speed is what gets customers to a better experience faster. We're not waiting on slow cycles to course correct anymore. We can just move.” Great testimonials and case studies showing how Sierra’s Ghostwriter has transformed the customer experience industry sierra.ai/blog/how-custo…

Kraken and Sierra are partnering to modernize the customer experience for utilities globally. Excited to partner with Amir Orad, Assaf Biderman and team to build the AI operating system for public utilities. Our first agent, serving over a million customers, went live in just four weeks sierra.ai/customers/krak…

Government and healthcare are two parts of the economy where productivity has slipped, and AI can help turn that around. @btaylor on Sierra being certified FedRAMP High so federal agencies can build better experiences for the people using their services.

I am proud to announce that Sierra has been certified FedRAMP High — the standard for cloud companies working with U.S. federal agencies. Hundreds of millions of people rely on the U.S. federal government for services — from navigating Social Security, Medicare, and Veterans Affairs to filing their tax return or renewing their passport. AI agents built on Sierra can help make them simpler and faster. sierra.ai/blog/certified…

@eglyman Congratulations, Eric. Ramp is an incredible platform and incredible company

Today, Ramp raised $750M at a $44B valuation. Last time we grew this fast, we were 1/20th the size. For 2000 years, business was built on two pillars. Today, a third: intelligence. It’s your least governed cost. It’s also your single greatest opportunity.

Here's a great case study of Sierra's work with GoFundMe, who used Sierra to create a coach to help guide people through the process of creating a fundraiser. We estimate the agent will result in $125 million in additional help raised in the U.S. this year alone. sierra.ai/customers/gofu…

AI is advancing quickly. Society’s ability to manage its risks must advance just as fast. Today we’re sharing our vision for AI Resilience, with more than $130M in initial grants underway across bio-resilience, cyber-resilience, AI model safety, and AI’s impact on young people: openaifoundation.org/news/resilienc…

OpenAI frontier models and Codex are now generally available on AWS, giving enterprises a new way to build on Amazon Bedrock with OpenAI through the security, compliance, and governance workflows they already use. This is also the beginning of a broader expansion of OpenAI capabilities on AWS, including future availability for cybersecurity capabilities like Daybreak. openai.com/index/openai-f…

I am excited to have a discussion with @djrosent and @gilbert from @AcquiredFM (my favorite podcast by a mile) in NYC on June 24. You can register to attend in person at the link below. We're discussing "The AI Paradox" - all the apparent contradictions of AI (If AI is displacing jobs, why are there more job postings for software engineers today than there were a few years ago? If AI is deflationary, when will see lower prices? If AI is destroying the software industry, why are some younger applied AI companies growing so quickly?). David and Ben are the smartest and most well researched interviewers on the planet, and I'm really looking forward to our discussion. sierra.ai/events/sierra-…

Something we're excited about: June 24 · NYC · @btaylor + the hosts of @acquiredfm The AI Paradox — what's real, what's hype, where we’re headed. 5:30pm, New York. Space is limited. Reserve your spot here: sierra.ai/events/sierra-…

Sierra just hit $200M in ARR. It took seven quarters to get to $100M, and only two more quarters to add our next $100M. Proud of the team and very grateful to our customers and partners.

Airtable launched Sierra-powered chat support in just four weeks and email support seven days later, ultimately achieving an 80% AI resolution rate sierra.ai/customers/airt…

AI will transform the economy and jobs, creating opportunities while also bringing new challenges. At OpenAI Foundation, we are launching a program to better understand shifts, support the transition, and build long-term economic security. Starting with $250M dedicated openaifoundation.org/news/economic-…