Buhle Mbambo
2.3K posts


@Uber_Support Your courier driver has had my item for over two hours and is not answering. I've shared the link and you want an order number for a completed trip. You guys are thieves and you help them steal on your platform
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@Uber_Support I've responded to you guys and shared the link to ongoing delivery, it hasn't been terminated and you are asking me to share information for an old trip, please can you just help me
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@buhlembambo We understand your disappointment. Please note that we've responded to your DM.
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@Uber You delivery driver is trying to steal my items, I've called him so many times and he keeps moving every where but my location, can you help me, this happening with an order right now
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@CustomerSuyq @Sisa_Says I've sent you everything and you've done everything but help me, this man is now avoiding my calls and I have recordings of everything. Can you let me know how to summon an information request of the drivers name, account details and vehicle registration information
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@Sisa_Says Hi! We've seen your message and want to help. If you can follow us and send over a reachable phone number via DM, our team will get on it and keep you updated. Thank you
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@buhlembambo We understand your frustration. Please note that we've responded to your DM.
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@Uber_Support and all you've asked is that I check that I'm using Uber courier. Can you find the driver and my items now!!!
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@Uber_Support you've done everything but assist. I've given you the link to the order, my email address and phone number. I've sent my sister to the location this man is at and he's not there. I have over an hour of screen recording of this interaction
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@buhlembambo We understand your concern. Please note that we've responded to your DM.
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@Uber_Support You guys have not made an effort to contact me at all and it feels like you're helping him meanwhile I'm going to be R2000 rand out of pocket
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@buhlembambo We understand your frustration regarding the situation with your delivery driver. To assist you further, please send us a direct message with the phone number and email address linked to your account. We're here to help resolve this issue as quickly as possible.
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@Uber_Support I've sent you all my details and I have recordings of our calls messages and trip. He says he's coming and he is not moving. he has been in rondebosch for over twenty minutes and doesnt move. A trip that takes twenty minutes has taken over an hour
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Buhle Mbambo retweetledi

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@Uber_RSA @Uber @McDonalds_SA never again guys. Your restaurants and teams are so unhelpful. Definitely one of the worst customer service experiences I’ve had in a while. Incorrect contact numbers and no regard for your customers
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@UberEats I have an issue with a current order. McDonald’s maitland has advertised shakes which I ordered with a meal. The shakes are not in stock and the driver is the one who has told me they’re not in stock. I don’t want an incomplete meal and I’ve asked the restaurant
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