chanchal saha

@JioCare When I will get the refund?

@chanchal36 Hi Chanchal, our team is here to assist you. To proceed with the cancellation process, please DM the following details as shared during your KYC: 1. - Father's Name 2. - Last 4 digits of your POA/POI (Proof of Identity) - Navin twitter.com/messages/compo…

@JioCare when my airfiber going to be to be installed? Yesterday somebody came immediately and took the subscription money and gone now no installation and nothing is going on. No message, no call or no appointment for installation

@JioCare Please refund my money @reliancejio @JioCare @consumerforum_ tell me the process i need my money back immediately

@chanchal36 Hi Chanchal, we are here to help. Please note, the issue has already been highlighted to the concerned team. Rest assured, we will provide an update soon on the progress made towards resolving the issue - Nisha

@JioCare Whats the status ?

@JioCare Okay i am going to raise dispute with my credit card since I am not getting service

@JioCare Give me call at least @consumerforum_

@JioCare Pls let me know if i will even get my connection installed

@JioCare Looks like talking with bunch of robots who are just repeating and not telling what progress has been made , even not replying to messages.

@JioCare What progress have been made ?

@chanchal36 progress made towards resolving the issue. We appreciate your patience and understanding as we work to resolve this matter - Tanya (2/2)

@JioCare Please tell me process of getting refund

@chanchal36 patience and understanding - Shubham (2/2)

@JioCare Any update ? Still noone has reached to me

@chanchal36 patience and understanding as we work to resolve this matter – Yogender (2/2)

@JioCare I have spoken to other isp if the other isp installs the connection first then I won't activate jio and will raise consumer forum complaint for refund

@chanchal36 resolution and will update you as quick as possible. Thank you for bearing with us - Keshav (2/2)

@JioCare I am getting no result of your escalation. Still no calls , no message nothing , jio has no control on the ground . Otherwise pls let me know how to get refund , I will go with other isps. Much better ground service . Dont force me to raise consumer forum complaint

@chanchal36 earliest. Thank you for your continued patience and understanding - Priyanka (2/2)

@JioCare +919364110833 this person came and took my money on behalf of jio and not picking up call for further information such 3rd class stuffs JioAirFiber team has .

@chanchal36 Hi Chanchal, we understand your concern. Your request has already been noted. Rest assured, we are following this up for you & we're working our best to get this fixed as soon as we can - Prakash

@JioCare @reliancejio @JioCare @jio_fiber @JIOFIBER8 any plan to send your installation team today for installation or keep it hanging only saying working on it ? I still have received no calls or sms .. how can I escalate it?

@chanchal36 work to resolve this matter – Vikita (2/2)

@JioCare Still there is nothing where as other ISPs are so prompt @Ex10133Exitel @ACTFibernet @Airtel_Presence @airtelindia and here @JioCare is taking forever to install.. not even got info when engineer will come to install, there is no info on tracking of product or in call

@chanchal36 Hi Chanchal, we are here to assist you. Please know that the engineer will visit your location at the earliest. Once the installation is complete, the engineer will give you a demo of all the services. You will receive an SMS with the Order completion code. Please share (1/2)

@HRJohnsonIndia Just to let you know , I will shoot next mail to higher management as escalation.

@chanchal36 Dear Chanchal, Thank you for sharing your details with us. Our team will reach out to you for further assistance. Regards, Team H & R Johnson

@HRJohnsonIndia its about to be 48 hours still there is no technician call , is it kind of after sales service you provide? Dear Customer, Your service call has been registered vide BD240226362, Chanchal saha & 7908045166. Our technician will contact shortly.

@HRJohnsonIndia Still now , nobody has reached out to me , just let me know if i have to create complaint consumer forum for service deficiency?