Charli Rogers

@British_Airways I was. Just about to board now, almost 24 hours later. There was absolutely nobody on hand to help people last night. It was chaos. It is just so disappointing that you are failing on points where BA used to lead the way.

@charlirogers I'm sorry your flight was cancelled. I hope you were put onto an alternative flight. Christine

@British_Airways another spectacular fail. Flight from Dusseldorf to LHR cancelled. No BA staff to be seen. Airport staff with no means or desire to help the passengers. Really, you must do better.

@British_Airways I’m trying to chat to one of your agents via DM. The chatbot seems to be malfunctioning. I’m awaiting an update on my complaint and haven’t heard anything since January 6th. How do I get an update please?

@British_Airways another flight cancelled with zero explanation and a totally unviable alternative flight offered. Rebooked with @Ryanair. When are you going to improve the deteriorating customer experience you are offering?

@British_Airways honestly - you don't help yourselves, do you?

@WhiteStoresHelp @whitestores I have been on hold trying to call you for 10 mins already. The queue is 15 people long and it has gone down by 2 (from 17) in that time. How on earth am I supposed to get resolution to my problem when none of your support channels is responsive?

Good morning! Our customer experience team will be available to assist you with any order queries today from 08:30 - 17:00 over @WhiteStoresHelp

@WhiteStoresHelp @whitestores I cannot DM you. There is no option to do so. I am following you.

@HeathrowAirport @GKletsen Why is it that these queues are happening more frequently recently? Pre-Covid I never saw them, in over 10 years of flying several times per month from Heathrow.

@GKletsen Hi there. We are aware of longer queues art the UK Border this morning, and appreciate your continued patience as Border Force work hard to process passengers. If you wish to leave additional feedback on this, we kindly request you to do so here: ms.spr.ly/6011wT3hz

@HeathrowAirport what the hell is going on at passport control T5 this morning? What a joke

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@iancr @LVMH @Ledger Congratulations Ian!

@VodafoneUK No I’m not. It is now closer to 48 hours.

@charlirogers Hi Charli. I can understand why you want to get this sorted. Are you still within the 24 hour time frame you were advised earlier? Al

@VodafoneUK I have been trying for three days to get my One Number package working on my Apple Watch. It worked fine and now it doesn’t after I had to reset my watch. Twice now, I’ve been promised by your team that the matter will be resolved in 24 hours.

This is the error I’m getting - it is not correct. The only device I have connected to One Number, besides my phone, is the Watch I’m unable to use!

I just want this fixed. Right now I can’t use my Apple Watch in the way I need to. Yesterday I was offered £10 credit as a goodwill gesture for the inconvenience I’ve suffered. A good job I didn’t accept it - the problem is still not resolved!