CitizensAdvice

“I love working behind the scenes to make the magic happen” We think our people are pretty special. People like Leanne from Citizens Advice Liverpool. Leanne is a people’s champion. Read Leanne’s story ⤵️ wearecitizensadvice.org.uk/leanne-champio…

With global instability threatening further price shocks, we expect more people could be pushed into debt. We're calling for: 1️⃣ better-targeted support for people struggling most with energy bills 2️⃣ help with soaring rent costs 3️⃣ speeding up action to get people out of debt

@ab_rotl Hi, we can't give advice on social media. Please contact our consumer helpline on 0808 223 1133 (Mon - Fri 9am to 5pm) or via webchat. More info here citizensadvice.org.uk/consumer/get-m…. Thanks ^Laura

@Nike @puma I need support because I’m getting nowhere. I didn’t receive my order, didn’t sign for it, and the photo isn’t my door. Nike closed the case without a proper investigation. This has caused a lot of stress. @CitizensAdvice @WhichUK can you help me get this resolved?

Get ready for the changes to Universal Credit coming in April. Use our new tool to see if you’re eligible to get Universal Credit ⤵️ citizensadvice.org.uk/benefits/unive… *Example answers in the video. Please select answers which suit your circumstances best. #UniversalCredit

@ab_rotl Hi, our consumer helpline can help you with this on 0808 223 1133 (Mon - Fri 9am to 5pm) or via webchat. More info here citizensadvice.org.uk/consumer/get-m…. Thanks ^Laura

@Nike @NikeService @CitizensAdvice @WhichUK @BBCWatchdog I need urgent help. I live with severe depression, anxiety & PTSD, and this situation is making things worse. My order C01571188887 (£924.88, shipped 08 March 2026) was “marked delivered” but I NEVER received anything.

Do you live on a heat network? 🔥 If you’re having trouble with your heat network supplier, our consumer service can help 🤝 Contact a specialist adviser ⤵️ citizensadvice.org.uk/about-us/infor…

@AlistairApelabs Hi Alistair, sorry you’re having trouble getting through our webchat. Our services are very busy but someone will answer as soon as possible. There are other ways to contact us here citizensadvice.org.uk/about-us/conta…. Thank you ^Laura

@CitizensAdvice when a bot tells you it’s sorry every minute for over twenty minutes you begin to think, is it really sorry? Of course it’s not, it’s not even human!

🌡️ If you use alternative fuels such as oil, coal or wood to keep your home warm - you might be able to get extra help if you can't afford to buy fuel. Check our online advice to find out more ⤵️ bit.ly/3ZzCXOV

If you can’t settle your complaint directly with a financial business and feel you’ve been treated unfairly, the @financialombuds can help. They’re here to give you a free, fair and final answer. Learn more ⤵️ bit.ly/4thHZ1p #FreeFairFinal

@naughtynell101 Hi Chris, sorry to hear you've had issues with a delivery. We have advice on this here citizensadvice.org.uk/consumer/somet…. I hope that helps! ^Jess

Just ordered a parcel from #ebay which was delivered by #evri which never arrived. It was dumped in a driveway shared by 5 houses. Apparently, I am not entitled to a refund as it was delivered in my 'general area.' #citizensadvice?

@_natashastead Hi Natasha, sorry to hear you're having issues. We have advice on this here citizensadvice.org.uk/consumer/somet…. I hope that helps! ^Jess

@Dyson Accepted £50 compensation on condition of guaranteed next day delivery. It never arrived. Broken tracking, false promises, now told to wait 48 hours — and complaint won’t be reopened. What are my rights here? @CitizensAdvice

Now told to wait a further 5 working days 🤦🏻‍♀️ @Dyson @DysonUK absolutely shocking

🚨 You might be able to pay less council tax or not pay it at all depending on your circumstances. You might be able to get: ✔️ Discounts - for example, for a single person ✔️ Council Tax Reduction (CTR) if you have low income Find out more ⤵️ bit.ly/40zFbkH

@Nicole42996763 Hi Nicole, we can’t give advice on social media but you can contact us in a number of ways to speak to an adviser citizensadvice.org.uk/about-us/conta…. Hope this helps! ^Iona

@CitizensAdvice Two months in a row my claimed Pension Credit has not gone into my account. No reason. Cam you help please

What can our specialist energy advisers help you with? ➡️Problems with your prepayment meter ➡️Inaccurate billing ➡️If you owe money to your energy supplier And much more. Find out more ⤵️ citizensadvice.org.uk/consumer/energ… #DebtAwarenessWeek

Changes to Universal Credit come into effect from the start of April. Take a look through the main changes here and find out more details on our website. ⤵️ citizensadvice.org.uk/wales/benefits…

@wacgirl Hi Tamara, we have advice on this here citizensadvice.org.uk/consumer/somet…. I hope that helps ^Laura

@CitizensAdvice how do I get @SerenataFlowers to refund me when they have failed to make a delivery for me that was ordered one week in advanced and I paid extra £4.99 for postage to have it guaranteed?

If you're in debt and it feels overwhelming, you don’t have to face it alone. Get in touch with Citizens Advice or @StepChange for confidential advice you can really trust ⤵️ stepchange.org #DebtAwarenessWeek

Looking for a new job? 📝 You’ll usually need a reference from your old employer - this has to be accurate and fair. It may only say what your job title was and when you worked there, but could include facts like if you’ve been dismissed. More info ⤵️ bit.ly/4rBmjvI

@Kaztastic Hi, our consumer helpline can help you with this on 0808 223 1133 (Mon - Fri 9am to 5pm) or via webchat. More info here citizensadvice.org.uk/consumer/get-m…. Thanks ^Laura

@CitizensAdvice please can you advise me how to deal with @cultbeauty who I can evidence are actively scamming customers, me specifically, out of fully justified refunds. @BBCWatchdog do you have any other instances of customers being mall treated by this company?

As the energy market changes, many people are understandably worried about what it could mean for their bills at home. If you're feeling uncertain, you’re not alone - our advice could help you understand your options and get support if you need it ⤵️ bit.ly/2xoFgco

@nowtweating Hi, our consumer helpline can help you with this on 0808 223 1133 (Mon - Fri 9am to 5pm) or via webchat. More info here citizensadvice.org.uk/consumer/get-m…. Thanks ^Laura

Anyone tried complaining about missing items @Deliveroo and no response by the agent. Look at how long I have been waiting on chat. Appalling customer service! @BBCWatchdog @CitizensAdvice #consumerprotection Can anyone help?