Conrad Hotels

@NealWork5 Hi Neal - We regret this has been your experience, and we would appreciate the opportunity to learn more. Please send us a DM with your full name, reservation #, email address, and phone #. We look forward to your message and to assisting you further. -Merna

@WaldorfHilton_ @HiltonHotels the bugs are so bad

@atlanta_lawyer Hi - We regret this has been your experience, and we would appreciate the opportunity to learn more. Please send us a DM with your full name, reservation #, email address, and phone #. We look forward to your message and to assisting you further. -Merna

@Hilton “When you want to feel cared for wherever you go, it matters where you stay” - wife & I out for the day - came back to this housekeeping service - but for the fact the bath towels were picked up, would not have believed housekeeping even came to the room @HiltonChicago

@kimptoc Thank you, we will be following up shortly via DM. -Calvin

@ConradHotels Hi - I have sent you a DM with a query I have. Thanks

@DannyG19733 This isn’t the experience we strive for. Please DM us your full name, confirmation number, phone number, and email on the reservation. If booked through a third party, include the hotel name, stay dates, and booking source. Thank you – Fey.

@ConradHotels Conrad Tulum cancelled me again for a buy out. Second time in 4 years over Easter/Spring break. No compensation for late cancellation from you but had it been the other way round you would have hit me with a huge fee. Not impressed at all!!!!!

@lauryas We regret to hear this kind of feedback. Let’s have a conversation over DM to learn more about your experience. Thanks! -Alaa

@splangdon We’ve sent a reply to your DM. Feel free to review it whenever it’s convenient for you. -Denise

@ConradHotels Today, I called Peter Awad, the Glendale GM, but had to leave him a message. I was told he would call me on Friday, but he didn’t. He hasn’t called me back today either.

@EmbassySuites and @ESGlendale, going to the Rose Bowl to watch IU beat Alabama was fantastic. Having your staff rummage through my wife’s purse, stealing her credit cards, and over $700 in cash was not. Fix this!

@splangdon Hi Steven, can you please respond to our DM with your email address so we can verify your reservation and further assist? -Natalie

On Thursday, I made a claim with “hotel management.” They have all my information, but I haven’t heard from them since. It’s clear to me that local hotel management isn’t going to do anything for me. I need somebody at corporate to respond and to make right your staff member’s theft of our property.

@splangdon Yes, we replied an hour ago. For verification purposes on your reservation, please send another DM with your Hilton Honors number and email address. We can then request hotel management reach out to you directly within three days. Thank you. - John

@ConradHotels Did you get the DM I sent you with the relevant information?

@splangdon Hello Steven. We are sorry to hear about your experience. Can you please DM us with the reservation details, your contact information and how the reservation was booked? We will be happy to create a formal complaint case on your behalf. -Calvin

We went downstairs for breakfast yesterday morning, but my wife left her purse upstairs. By the time she went back up to get her purse, all the purse pockets had been unzipped and my suitcase had been disturbed. Your cleaning staff stole all of the cash, my wife’s bank card and her credit card. Late yesterday afternoon, after the Rose Bowl game, our bank reached out to tell us there were suspicious charges. Both charges were at the same mall. One was at Macy’s and the other was at a barbecue restaurant. We’ve been able to cancel both cards, but all of our cash for this trip is gone. So, now we’re sitting in California with no money, no bank card, and no credit card. So far, all I’ve heard from Embassy Suites is, “we’ll investigate it, but you’ll have to wait and see.” That doesn’t do us a whole lot good as we’re flying back to Louisville in the morning.

@andysiz Hello - We are disappointed to see this. We would like the opportunity to follow up with the hotel management. Please DM your reservation details including your hotel confirmation number, full name on your booking, phone number and email address. So we may do so. Thank you. -Deb

@jimiphx We regret your experience was anything less than stellar and would appreciate the opportunity to learn more. Please send a DM our way, so we can have a conversation. Thank you. -Mahmoud

Doesn’t make sense tha @HiltonHotels lets you pick a room when checking in through the app, when 9 times out of ten they give you a different room. @HiltonOrlando

@saachinshettyy Hello. Please provide us with the error you are receiving when you select message. -Mere

@ConradHotels DM is not working even after following and understand what kind of support you give and listening customers feedback #hotels #luxuryhotels #conrad

@ConradIndia One of the worst food experience at Laxmi Lawn recently highly recommended opt to local vendor instead of trusting #conrad brand which is very bad and senior leadership are worst too not even listening feedback of customers here very arrogant @ConradHotels

@AroraKhushdev Hello - We're sorry to hear this! Please send us a DM with more details along with your confirmation number, full name, email address, and phone number, so we can look into this further. - Huda

paid for 2 meals/day yet no buffet at lunch/dinner, only a very limited set menu. Buffet? Pay +100K IDR per person Hidden charges everywhere. Despite elderly parents rooms were allotted far from restaurants. This is not 5 star hospitality. @ConradHotels @HiltonHotels @Tripadvisor

Booked 2 rooms at @ConradBali 3 months in advance. Still, they failed to provide consecutive rooms and never informed us beforehand. Zero effort to coordinate or accommodate — shocking for a so-called luxury hotel. @ConradHotels @HiltonHotels @CNNTravel @TravelLeisure

@saachinshettyy Hello - Please follow us and then try to send us a DM with your reservation details, so we may fully document your experience. Thank you -Violet

@ConradHotels DM disabled

@saachinshettyy We never meant to let you down. If you would like to share specific details of your stay that may assist us in improving our service in the future, we welcome your insight. You may send us a DM with the details of your reservation and experience. Thank you. -Dawn

@flyandeat Please send us a DM with your group booking details so we may connect with the hotel to inquire further. Thanks -Riley

@ConradHotels @HiltonHotels We have a 50 year college reunion at your hotel Conrad Pune on 6/7 November. Some people had booked for the 5th. You have suddenly canceled the rooms citing major renovation. People are travelling from all over the world. What is going on?

@LemonSqzBrz Hi Christina, we're sorry to hear about your experience. Please DM us the details about your concerns, including the full name on the reservation, email address, phone number and stay details (full hotel name, check-in, and check-out dates), so that we can assist further. -Lee

@RaptorPrinter We're very sorry to hear this and would like to look into this further. Please DM with your confirmation number, name, email, and phone number. Thank you. -Miri

@ConradHotels your @ResortsWorldLV location is horrible. Long lines understaffed, loud drill noises across my floor, faulty elevator card reader, empty body wash bottle upon check-in, guest services phone line transfers to immediate disconnect. Scam of a hotel.