Conroy Fourie

@OUTASA @TonyLeonSA @MYANC @PresidencyZA @MbalulaFikile @mybroadband And they say that with a straight face…

@OUTASA @TonyLeonSA @MYANC @PresidencyZA @MbalulaFikile @mybroadband Eskom website - customer service. a complaint [is] any expression of dissatisfaction by a customer in relation to the product or service rendered to the customer.  At Eskom, we always try to give our customers the best service, but we may not always meet customers’ expectations.

MUST READ: Now, do you get it, @MYANC? @PresidencyZA? @MbalulaFikile? Letters from Eskom CEO and chairman in 1999 show how the ANC destroyed South Africa mybroadband.co.za/news/columns/4… via @mybroadband

@wayneduv @TonyLeonSA Some time ago Mr de Ruyter said words to the effect that if the horse is dead there is no point in replacing the jockey.

Desperate to Be a CEO? Here’s the Worst Job in Global Energy - The Washington Post. My bet is Government (the ruling party) will ensure next Eskom CEO is a pliable lackey that will not dare to question political interference. washingtonpost.com/business/energ…

A8 - Development of a curriculum that contains substantive content relating to psychology, and specifically positive psychology. - #CoachingPsychology

A7 - Include psychology/positive psychology in the competency/skills framework. Further intensify "education" of the broader public/market as to the need to engage a professionally certified coach via organisations such as ICF. - #CoachingPsychology

A6 - Increasing coachee self-awareness and tools for reframing. - #CoachingPsychology

A5 - The need to navigate personal and professional lives during turbulent times. The global “events” such as COVID and lately, the uncertainty and fear relating to the war in Ukraine. Seems to be a need for virtual coaching. - #CoachingPsychology

A4 - An understanding of, training in, psychology sets the coach up for more effective coaching and benefit to clients. Also, the coach will be better able to assess whether the client needs to be referred to a trained psychologist/counsellor/therapist. - #CoachingPsychology

A3 - Understanding human behaviour implies understanding the “root cause” of behaviour which is essential to work with clients on change strategies. - #CoachingPsychology

A2- The intersection is there whenever a coach and client interact. The coach may not be a psychologist, but underlying the coaching work is a psychology “platform”. #CoachingPsychology

A1 - positive psychology is a field that focuses on the psychological states (e.g., contentment, joy), individual character strengths (e.g., intimacy, integrity), and social institutions that enhance subjective well-being and make life most worth living. - #CoachingPsychology

A6 Agility supports resilience. Helps the business to stay ahead of the curve from a competitive perspective. #NormalizingCoaching

A5 It is the ability to think and act quickly. Responsiveness (as opposed to reactiveness) to environmental dynamics. Proactiveness. #NormalizingCoaching

A4 Coaching can help the coachee to take a step back and see the bigger picture and promotes acceptance of VUCA. #NormalizingCoaching

A3 Coaching enhances employees’ ability to be leaders in their contexts. Helps balance the demands of career and personal space. Creates perspective on challenges such as COVID #NormalizingCoaching

A2 Post COVID requires leaders to build their leadership abilities so that they can optimise teamwork, often virtual teams. Enhances empathy. #NormalizingCoaching

A1 Coaching facilitates leveraging the talents of everyone in the business and promotes innovation, sensitivity for diversity and enhances resilience. #NormalizingCoaching

A6 – Don’t panic; risk management is important; creativity and adaptation - turn adversity into advantage; ensure best possible technology used; paradigm-shifting change can happen quickly; create an emergency fund. #VirtualCoaching

A5 - With technology development virtual coaching and hybrid virtual and person-to-person in the same room are likely to grow as a proportion of total coaching. #VirtualCoaching

A5 – Current pandemic and forecasted increased possibility of future pandemics (inter alia due to the loss of biodiversity and climate change impact) necessitate adopting virtual mode. #VirtualCoaching