paul

@DVLAgovuk I had to renew my three year licence which is restricted due to diabetes but I haven’t had a replacement. I have a letter from you dated 22 December 25 acknowledging the application but I haven’t had the licence. Can you help? Thanks.

@ats_euromaster big thanks to Martin and his team at your Stroud branch who fitted tyres to my sons car today. They were amazing and managed to get the tyres early and fitted him in. They are a credit to ATS.

@coffilab love the coffee and cakes in your Thornbury store and visit often. Is there anything you can do with the acoustics as it is so loud in there? Not sure why but every noise seems amplified so much, no idea why.

@NutribulletUK hi. My nutribullet that I got at Christmas almost caught fire this week and was smoking. I am happy with the product and use it most days but surely it should last longer than this and not catch fire. Please advise on the warranty as this cannot be right. Thanks

@nutribullet My nutribullet almost caught fire yesterday it was smoking at one point. I only got it at Christmas so surely it should last longer than this. Not happy with the quality - please help.

For you, mom! 20% off sitewide Now through 5/14 Use code GIFTFORMOM at checkout

@RMDYClothing hi. I placed an order on Black Friday for 3x items and 1x has been delivered but the other two have not. I check your site and the tracking is not available and I have not had notification from Royal Mail that they have the package. Can you help?

@racechipUK can you confirm if the Racechip XLR for the Porsche Cayman 987.1 3.2s is compatible with the 987.2 3.4s Cayman? I have changed car and want to make sure the old 3.2 one will work with the 3.4 or does it need to be reprogrammed. Thanks.

@DVLAgovuk hi. My mother is 76 and had a full driving licence but did not renew it. Would she be able to just apply for a new one or would she have to take a test? Obviously I would get her a few lessons before she drove on her own. Thanks.

@AmericanAir hi. My son has a layover at Chicago today and lands (aa099) in terminal 5. His ongoing flight goes from terminal 3 to Houston. Does he collect his bags and take to terminal 3 to check them, does he check them in terminal 5 or will they have final destination set.

@British_Airways my son is on ba195 which is on the way back from its trip to Houston due to engine failure. What provisions do you have in place to get the passengers on a new flight and what accommodation will you be offering. This is his first solo flight and he is autistic.

@vinted I am trying to get a refund for a package that has not arrived. You are doing everything it to accept this even though it is outside the delivery window. How can I get my refund as it should not be this difficult.

@vintedUK I am trying to get a refund for an item that has not arrived. I made a formal request for the refund under the buyer protection policy and you are just not accepting the request. The package has been over 40 days in transit and has obviously been lost. Help.

@Crew_Clothing just bought some jeans from cribs causeway store in Bristol. Noticed that the actual price was £40 and not the £65 on the sale label. Surely this is something #tradingstandards would be interested in.

@Tesco hi. How long after you part use a Clubcard reward voucher will the ‘change’ appear in the app? It used to be two days but I used 2x £30 vouchers at pizza express on Sunday for a £48 bill and have not received the £12 back in vouchers. Thanks.

@PizzaExpress got to ask why your Cribs Causeway Bristol outlet is always dirty with some form of crises going on? First visit since Christmas when we waited over anhour and a half for food. Today the table is dirty and most other tables are uncleared. You need to work on this

@TheRAC_UK hi. My son bought breakdown cover that includes a free MOT and now needs to use it. How do you book and claim? Thanks.

@trevaskisfarm my family has never had a bad meal with you until last Friday. My mother who is in her 70’s had to send her steak back as it was inedible and the replacement was as bad. She was told her dessert would be free yet you still charged her for it. Really unhappy.

@CoventryBS hi. I opened a four access isa (online) last night which has an advertised rate of 5.05%. When I put money in the account it shows the rate is 4.94% can you let me know is why this is? Thanks.

@Napapijri hi. I did in online return to you over the Christmas break and sent the item back on Dec 27th but still have not had a refund posted to my credit card. I used the collect+ service and have a receipt from them. When should the refund appear? Thanks

@HSBC_UK hi. If I receive interest on my savings from an instant access savings account can you confirm that this is untaxed. I am sure that the tax used to be taken off but I believe that this has changed. Thanks.