Cove

Cove President Mark Stokes has been in the home security business for more than 20 years. Watch to learn what he believes sets Cove apart from other players in the industry. #protection #SafetyPromise

A focused workspace starts with a secure home. #homealone #SafetyFirst #homeinspo

@BrandonCanTweet We’re so sorry to hear this! That’s definitely not the experience we want you to have. Please DM us on Facebook and we’ll be glad to take a look at your account and make this right.

I swear @covesmart is impossible to do business with. Their app looks like a toddler built it and their website takes 3-5 business days to load. Not to mention I still haven’t gotten the $50 gift card I was supposed to get 6 months ago for signing up

See who’s there, from anywhere.

With Cove, you’re not just getting alerts. You’re getting eyes, ears, and backup.

@PuppiesIover ♥️

This car was caught on camera dumping their Dog. Luckily their were rescued and saved by people who took them in

@I_the_fringe We understand that everyone has different preferences when it comes to home security. At Cove, we offer professional monitoring for those who want extra peace of mind, but we respect that it's not for everyone. Let us know if you have any questions—we’re here to help!

Secure your home this year with this limited time offer from Cove!

Got one for me… then had to get one for my mom too. 😅 Cove makes it that easy. No tools, no stress—just peace of mind. 💙

No contracts—ever! #protection #HomeSecurity

@VardineSan22890 I'm sorry, I don’t quite understand your question. Could you clarify? I’d be happy to help!

@covesmart What will they find out about her... ???? What did she do?

Secure your home this year with this limited time offer from Cove!

@usajen22 Got your messages 🙂. Thank you! I’ve passed your situation and info along to a supervisor.

@covesmart Well look. I sent an email to CS..no response. Do you want me to dm my info?

Protect your home and your wallet! 💸 Check out these 5 ways Cove helps you save big on home security!

We hear your frustration, and we truly understand how frustrating this experience has been. We never want our customers to feel left behind, and we’re sorry for any miscommunication along the way. If you’d like, we’d be happy to take another look at your situation and see how we can make things right. Please reach out to our support team, and we’ll do our best to help!

@covesmart Can't use the Cove app anymore..got Kami app but cameras won't load..want me to buy new. Lied when I first called and said a patch was coming for Cove app. BS. 2 months of this crap..just want more purchases.

We hear you, and we completely understand how frustrating this is. The Cove app isn’t compatible with our older Kami cameras, and while we’re always working to improve, we know upgrading isn’t always easy. We truly appreciate you sticking with us, and I’ll make sure your feedback gets passed along. 💙

@darkafar @covesmart They just did that to me..Cove app doesn't work anymore. Told me cameras won't work with Kami app..want me to buy new cameras and skybell..this is bs.

Cove President Mark Stokes has been in the home security business for more than 20 years. Watch to learn what he believes sets Cove apart from other players in the industry. #protection #SafetyPromise

@Yoda4ever Thank goodness for kind people! 🫶❤️

We are contracted with COPS Monitoring, a UL listed professional service with nearly 50 years of industry experience. This means that your home will be monitored by our six US-based redundant monitoring stations with 5-diamond-rated monitoring! We're honored to be working with them.

@covesmart Professionally monitored by the Chinese bro. Good luck with that.

We’re really sorry for the trouble you’re experiencing! If you're using our older version of the cameras—the little black ones—you’ve unfortunately encountered a camera malfunction. The manufacturer abruptly ended their partnership with us, which has caused a major interruption in service. This isn’t the level of reliability we want to provide, and we truly apologize. We know upgrading isn’t always easy, especially with rising prices, but we’d love to help. If you're interested in upgrading to our Eufy cameras, which are fully integrated with the Cove Connect app, please send us a DM on Facebook—we’re happy to assist!

@covesmart security was marketed as a great diy system that really reintroduced the simplicity of the 90s window alarms. Recently though multiple people are reporting they are experiencing issues viewing, pairing or reseting cameras with their system. Multiple reports suggest no

@BBakhshandeh We're really sorry to hear about your experience. This isn’t the level of service we strive for, and we truly want to make things right. If there’s anything we can do to help, please send us a DM on Facebook.

@covesmart is truly one of the worst customer service you can imagine! I literally got my package and I am sending it back tomorrow because their service is horrific! I can’t imagine needing them in an emergency! Don’t buy this crap with so many other options!

@DrivenByVlad @practical_james We sincerely apologize for the ongoing challenges and the frustration this has caused. This does not reflect the level of service we aim to provide, and we completely understand how difficult it is to be without a functioning system for so long.

@practical_james @covesmart I got their system Oct 23rd 2024, and i still dont have a working system, as of January 20, 2025. Its been months, hours spent on the phone, and ive been issues replacements 4 times now.. just got a call back after waiting again for 5 hours, and the new hub cannot be connected..

We’re so sorry for the frustration and for the long wait time on the phone—that’s not the experience we want for you. Please send us a DM on FB with your account details so we can look into this charge immediately and get it resolved for you. We truly appreciate your patience, and we’re here to make this right. 💙

@covesmart I just had an almost 400 dollar charge on my card pop up. This was not me. I’m trying to call but have been on hold for almost a half hour. WTH

Protect your entry points with our door and window sensors. #homesecurity