linda cresswell

@TerryMcCrossan @nectar I have had the same problem for 6 weeks and still not resolved. I have 11 vouchers I can’t access and running out of time to use. @nectar are shocking at resolving this every time I email it takes a week to reply and they keep asking for a screen shot of problem.

@nectar hi it has now been over 28 days and still no resolution to my problem. I have 2,800 point (minimum) in coffee vouchers that need to be used before 17th August, escalation number is CE-202605-10041 there is no change to the status.

@OctopusEnergy just to say the app was a little slow this morning but I did manage to get a Caffè Nero code so thank you☕️

@mr_mark_gibson @nectar I have had the same problem for over a month and nectar still haven’t resolved this. Awful at resolving problems

@nectar why am I getting this?

This issue isn’t resolved and no reply to my emails these vouchers expire in August so needs resolving asap.

This issue still hasn’t been resolved I cannot access my Caffè Nero vouchers

@nectar why can’t I access my vouchers on my nectar app? I had my points fraudulently taken last year in October & had a new card but can’t access my vouchers for Caffè Nero

@OctopusEnergy @GreggsOfficial Thank you for my unexpected birthday surprise look forward to my coffee & breakfast roll

Alright everyone - we wobbled, we regrouped, we called @GreggsOfficial ! To make up for Monday morning’s technical hiccup, we've dropped an EXTRA 10,000 free breakfast roll & drink codes NOW! You know the drill. GO GO GO 🚀

@OctopusEnergy Thank you got one😀

@cresslin1 Hey Linda, the coffee codes were a little late to the party today, but they're now live. If today's batch run out, we'll be releasing new codes each morning before the cafes open. 🐙☕

@OctopusEnergy hey have you stopped giving free coffees on the rewards? Not there as an option today

@LidlGB How do I dm you?

@cresslin1 Sorry about this, this is part of our regular line and should be available. Could you DM us your local store and email address so we can report this? - Lauren

@LidlGB have you stopped stocking 50% less fat grated cheese? It’s not been available for at least a month. Also not very impressed with new point reward

@HausofCharlie @nectar Mines been like it for weeks and still waiting for nectar to sort it out

The vouchers section on your app is broken, can you fix it?? @nectar

@nectar I really miss being able to use my nectar points for Caffè Nero vouchers will this ever be an option in the future?

@TerryMcCrossan @nectar Hi have nectar resolved this issue as I’m having the same problem. @nectar asked me to provide vouchers I’m having a problem with which is impossible when you can’t access them & now getting no response off them at all

@nectar for the last 2 weeks I have been getting this message when I try to use my vouchers. I have 10 or so vouchers for Cafe Nero valid till August. I have tried toggling spending locked on/off, deleting app, restarting iPhone and reinstalling app. Also same on iPad. No change.

@OctopusEnergy how come no Caffè Nero vouchers added today checked frequently from 6am and just says more codes tomorrow

@OctopusEnergy Caffè Nero code not working this morning gets as far as generating code but stuck on that

@OctopusEnergy I find it hard to believe they’ve all gone at 5.11 am

@cresslin1 Hi Linda, the Nero & Greggs ☕ codes are super popular and fly right off the app shelves every morning — we add thousands of codes every day, hopefully you can nab one tomorrow 🤞🐙

@OctopusEnergy all Caffè Nero codes gone at 5.11 am today did any get released this week? it seems very early to be all gone

@nectar yesterday I had an email saying someone had spent 23500 of my nectar points. I wasn’t even in the country. Today I can’t access my online account as I have some Caffè Nero vouchers on there please advise how I gain access to account. I already reported the fraudulent use