Craig Hunter

@OctopusEnergy Is there any update on this?

@crhunter32 Good morning Craig, I’m checking on this for you now to see what’s happened and help make sure you can charge up your EV smoothly again. 🐙⚡🚗

@OctopusEnergy can someone take a look as to why my EV charge didn't work overnight please?

@OctopusEnergy Thanks. I've got your email and replied.

@crhunter32 Hey Craig, I've just emailed you to lend a hand here. 🐙

@OctopusEnergy I'm having issues with charging at home. Last 2 nights the car has only charged about half of what was set in the app. Can someone help to see if there is an issue please?

@OctopusEnergy are you able to check why my home charger can't connect to you? Has been sat at connecting to OCCP for the last few hours.

@marksandspencer I'd returned something to store last Sunday, 26th October and still haven't had the refund credit to my bank account. Can you help?

@OctopusEnergy - I tried emailing around 5 days ago and haven't had a reply. I have an ongoing issue with electricity meter reads and it's happened again and looking for some help.

@OctopusEnergy Hi again - is there any further updates on this please?

@crhunter32 Hi Craig, let me check in on this for you and I'll make sure we get you an update 🐙

@OctopusEnergy 👋 My billing for my electric usage doesn't look right to me. Looks like my monthly bill has only been billed for half month. I'm having billing issues nearly every month where my monthly bill isn't produced correctly. Is someone able to look at this for me please?

@OctopusEnergy Hi, is there any update on this please?

@crhunter32 Hi Craig, I'm taking a closer look at your account now and will be in touch shortly with more info. 🐙

@OctopusEnergy there appears to be an issue with my billing. Is someone able to look at this please?

@OctopusEnergy Thanks for confirming. Appreciate your help!

@crhunter32 It’ll update to the off-peak for your actual statement — our estimated cost feature is in beta and our smart tariffs can be a little more complex but we’re working on it. 🐙

@OctopusEnergy fairly new intelligent go user. Is it normal from time to time to get a schedule out with the normal off peak window? Assuming I'll be charged the off peak rate?

@OctopusEnergy @OctopusEnergy follow up from yesterday's message, it's showing as being charged at peak rate in the App. Assuming that isn't correct and it gets corrected when billed?

@crhunter32 Absolutely, Craig 🐙 That’s the best part of Intelligent Octopus Go! When the grids nice & green, you’ll get extra time on the super cheap rate for any electricity you use ⚡

@TPEassist @TPExpressTrains Ok, thanks.

@crhunter32 @TPExpressTrains Hello, the timetable from December onwards will be available in mid November so I would advise visiting our website for updates. ^Kim

@TPEassist @TPExpressTrains are there timetable changes from Manchester to Edinburgh in Jan? Normally can get direct trains on Sunday, but not seeing this in early Jan.

@OctopusEnergy Having followed what was sent in the DM, the intelligent go seems to be even more broken than before. I've replied to the DM with some screenshots if someone is able to help

@crhunter32 Good morning Craig 👋 I'm just checking this now for you and I'll send across a DM to help 🐙

@OctopusEnergy my intelligent go hasn't been working as expected since I returned home from holiday. The car charged during peak hours until I noticed it and then charged until full rather than added % set in the App and last night there was no charge added at all.

@jet2tweets Hi - if we think we've lost property on a flight, how do we log a query regarding this?

@OctopusEnergy Hi - can someone help with a question I have about my Intelligent Go?