Claim Department

785 posts

Claim Department

Claim Department

@cross_ClaimD

Katılım Haziran 2026
373 Takip Edilen7 Takipçiler
Danielle
Danielle@Danielle267·
@CrossCountryUK I was on the delayed 16:10 from Leeds to Darlington on 1 July and have submitted delay repay but have been told it ‘doesn’t meet the criteria’ when we were told on the train to submit a form- please can someone help?
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Claim Department
Claim Department@cross_ClaimD·
So sorry to hear this.  Please drop us a DM with your email address and WhatsApp number. we'll advise you further
Danielle@Danielle267

@CrossCountryUK I was on the delayed 16:10 from Leeds to Darlington on 1 July and have submitted delay repay but have been told it ‘doesn’t meet the criteria’ when we were told on the train to submit a form- please can someone help?

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Claim Department
Claim Department@cross_ClaimD·
@Danielle267 So sorry to hear this.  Please drop us a DM with your email address and WhatsApp number. we'll advise you further
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TiredOldHag
TiredOldHag@shanwilliams·
@cross_ClaimD @CrossCountryUK Thanks but no. Tried before and I just get the same tired templates responses and you continue to have an on time success rate of 0.2%.
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TiredOldHag
TiredOldHag@shanwilliams·
@CrossCountryUK you are utterly useless A sea of red the same as always & your excuse is the cricket? They're still playing! No one is travelling anywhere! Oh & I paid £26 for the privilege
TiredOldHag tweet mediaTiredOldHag tweet mediaTiredOldHag tweet mediaTiredOldHag tweet media
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Luke
Luke@mcfc_luke___·
@CrossCountryUK can you DM me please, i have a rather complicated issue i need help with
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Claim Department
Claim Department@cross_ClaimD·
So sorry to hear this.  Please drop us a DM with your email address and WhatsApp number. we'll advise you further
Luke@mcfc_luke___

@CrossCountryUK can you DM me please, i have a rather complicated issue i need help with

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smod123
smod123@smod123·
@CrossCountryUK Hiya. Can you point me in the right direction. Im off to Skegness on the 29th of july and I need to book assistance ? I change at Nottingham and transfer to EMR . Do I have to book assistance for 2 companies ?
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Jonny Douglas
Jonny Douglas@Deadly_Embers_·
I feel for train staff but seriously @CrossCountryUK sort out your organisation and communication. Awful journey from B’ham to NCL tonight.
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Claim Department
Claim Department@cross_ClaimD·
@Deadly_Embers_ So sorry to hear this.  Please drop us a DM with your email address and WhatsApp number. we'll advise you further
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Claim Department
Claim Department@cross_ClaimD·
@FabrizioMia So sorry to hear this.  Please drop us a DM with your email address and WhatsApp number. we'll advise you further
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Mia Fabrizio 🫩
Mia Fabrizio 🫩@FabrizioMia·
cancelling a train 20 minutes before it’s departure now meaning I’m stuck for another hour nice one @CrossCountryUK
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Claim Department
Claim Department@cross_ClaimD·
So sorry to hear this.  Please drop us a DM with your email address and WhatsApp number. we'll advise you further
TiredOldHag@shanwilliams

@CrossCountryUK you are utterly useless A sea of red the same as always & your excuse is the cricket? They're still playing! No one is travelling anywhere! Oh & I paid £26 for the privilege

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Claim Department
Claim Department@cross_ClaimD·
@NickSwift99 So sorry to hear this.  Please drop us a DM with your email address and WhatsApp number. we'll advise you further
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Claim Department
Claim Department@cross_ClaimD·
So sorry to hear this.  Please drop us a DM with your email address and WhatsApp number. we'll advise you further
Nick Swift@NickSwift99

@CrossCountryUK It’s a shame they can’t make seat reservations on your own trains. I’ll have to do that through another train company! The experience is very poor

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Nick Swift
Nick Swift@NickSwift99·
@CrossCountryUK It’s a shame they can’t make seat reservations on your own trains. I’ll have to do that through another train company! The experience is very poor
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Nick Swift
Nick Swift@NickSwift99·
@CrossCountryUK tried buying tickets but your web site doesn’t seem to be accepting Amex or Visa. Is it broken?
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Claim Department
Claim Department@cross_ClaimD·
@RachelMilne13 So sorry to hear this.  Please drop us a DM with your email address and WhatsApp number. we'll advise you further
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Claim Department
Claim Department@cross_ClaimD·
So sorry to hear this.  Please drop us a DM with your email address and WhatsApp number. we'll advise you further
Rachel Milne@RachelMilne13

@CrossCountryUK sent an email for a delay repay on May 20th because website wasn’t working. Been told your busy, then been told to phone but spend forever on hold and nobody answers. Can anybody help?

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Keşfet

@Danielle267 @CrossCountryUK @shanwilliams @mcfc_luke___ @smod123 @Deadly_Embers_ @FabrizioMia @elonmusk