Catalina Schveninger, FCIPD

@PureGym how do i get a refund for a sign up fee as I have just extended a contract via Vitality?

Shocking customer experience with @TurkishAirlines today on Turkey’s 100th anniversary. And me thinking it was one of Europe’s best airlines!

@AskWIZZ I am not able to cancel a reservation on the app/website and have already spent £40 on a customer service call that was not answered #badservice

What an absolute joke @TheAA_UK is. 6 hours later we are still waiting in a parking for a pick up we paid £265 for and a car that they didn’t even try fixing. To make it worse, my elderly mother is with us.

@thameswater we have an urgent problem to report (we believe there is a leak underground outside of our property) and it’s impossible to do it online

@Firstblinds1 111.5 cm doesn’t equal 115cm - not getting any response from customer service

@askdepop Well no response @depop

@CSchveninger We're sorry that you are not able to open a case. Please could you try to do it through this link here: bit.ly/depoprequest and an agent will get back to you ASAP.

@depop i have an urgent query about a seller who refuses to ship and item and I can’t log a case.

Nine Strategies To Align Talent For Long Term Business Needs frbes.co/3U6JGxr from @EdieLGoldberg @tracyrene @cypherlearning @cschveninger @duplocloud @smittylyn and more

Today is #worldmenopauseday. Menopause, a natural part of aging for 50% of the global population, remains a taboo subject. Thankfully that is changing - and I am really proud of the content we've published @UNLEASHgroup on this topic! Here is a 🧵

@BoxBroadband Thank you, your team is supposed to call back with an installation day - still no sign

@CSchveninger Hi Catalina, looking into this for you now!

@BoxBroadband your guys came over to the house, dropped the router and never came back to install broadband. #badservicd

@EE how long does it take to install fibre?

A man wanting to jump off a bridge in London was talked down by strangers who held him for an hour until help arrived. Look at that grip. Look at the care, compassion, selflessness, and determination shown by strangers to a hurting human being. We need more of this in the world.

Probably the best #CustomerService I’ve had in this country: yesterday Edison from @MayfairHotelSpa ran outside after @alina_cl and me to offer the complimentary champagne.

A startup in India is making these sneakers (a $70 billion market) made of garbage (12 plastic bottles and handful of trash bags). And for $110, they will be shipped anywhere in the world.

We're doing a lot of hiring @EnterpriseAlum incl one very personal role. I'm seeking a Chief of Staff. If you know someone who might suit pls lmk! enterprisealumni.bamboohr.com/jobs/view.php?… Other Sales, IT, PR & Success roles in the US, UK, Brazil, Philippines & remote here enterprisealumni.bamboohr.com/jobs/?source=b…

@grind how do I cancel my subscription? I didn’t register for an account. Have got a different coffee machine now.

Is it 2022 or 1982? 😵‍💫 Me: Hello, it’s Ambassador Campbell for [Senior official]. Senior official: Good, I will hold for him. Me: It is the Ambassador. Sr official: Yes, please put him on the line. Me: This IS the Ambassador. #Equality