dan

@ShopifySupport @Shopify I see you are active here, but you have been ignoring my DM for over 17 hours after asking me to move the conversation there. My ticket 65561250 is about a refund for 12 months of inactivity, which your team already acknowledged (David). Why the silence?

@ShopifySupport @Shopify @tobi DM sent. Looking forward to your response!

@dan07631096 @Shopify @tobi We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

Hey @ShopifySupport @Shopify , is this how you treat customers? Your support (Ticket 65561250) Now you are ignoring my @BBB_Ottawa complaint (ID 24771472). No wonder your BBB rating is an F. I just want my 243€ back for the unused service you admitted I didn't use.

@Shopify Hey @ShopifySupport @tobi. 4 days of silence on Case #65561250. Final notice: if €243 isn't refunded in 24h, I’m filing formal complaints with ECC-Net & AGCM (Italy). My TikTok about this hit 18K views. People are watching. Fix it now. #Shopify #Ecommerce #ConsumerRights

me: *gets one returning customer* also me: i should make merch

Hey @ShopifySupport @tobi . 4 days of silence on Case #65561250. Final notice: if €243 isn't refunded in 24h, I’m filing formal complaints with ECC-Net & AGCM (Italy). My TikTok about this hit 18K views. People are watching. Fix it now. #Shopify #Ecommerce #ConsumerRights

Hey @ShopifySupport @tobi. You admitted a billing error on Case #65561250, refunded €81, but still hold €243 for a service I never used. My TikTok about this hit 10k views & counting. People see how you treat customers. Refund my card, not "credits"! #Shopify #Ecommerce

@Shopify Why is Shopify ignoring Case #65561250? You owe me €243 for a billing error you already admitted. 10,000+ people on TikTok are already watching this story unfold. Check your DM and refund my money!

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