David Lloyd Clubs

@gadhiaparag1 Hi Parag, yes please contact the Club directly as they do have a lost and found. Hopefully your items have been handed in 🤞

Hello @DavidLloydUK I left a pair of Hugo Boss budgie smugglers at the Renfrew club along with a pair of goggles. Is it best to call the club direct? Do they have a lost & found?

@AndreasKhan9 Thanks Andreas, we're very sorry to hear this. We understand that you've been in contact with our Membership Support Team, however we've escalated this to the Team Leaders & requested they get in touch to support further. Thanks for your patience & bringing this to our attention.

@DavidLloydUK Hi, It’s Andreas Khan club is Cricklewood

@DavidLloydUK hi - i’ve been trying to get hold of somebody from head office customer services to raise a complaint about Cricklewood membership team. I was a member for 10 years previously. I will never go back to David Lloyd after the treatment I’ve had.

@Em1415596278010 Thank you, we've escalated this to the Club team and requested they get in touch.

@DavidLloydUK Case Ref 3778110

@DavidLloydUK I’ve been waiting months for your Shrewsbury site to reopen. I only like to swim. I can’t believe that family time has now been extended to 7pm after many of up complaining about it being 6pm. Most of us like to come after we finish work at 5/5.30pm! 😡

@Em1415596278010 Hi there, please could you DM us the case reference number from the email you sent so we can chase this?

@DavidLloydUK I emailed on Tuesday and I’ve had no response.

@BillKendall20 Hi Bill, thanks for reaching out to us, this error is now fixed. Please could you let us know if this is working for you?

@DavidLloydUK hi - i'm a long standing member at Kidbrooke - my app won't let me make any bookings "oops, something went wrong!" The guys at Kidbrooke couldn't help - can you?

@Em1415596278010 The best team to discuss this with is the Club team, you can reach the General Manager on shrewsbury@davidlloyd.co.uk

@DavidLloydUK Do you have someone I can contact about this?

@stuartdancy85 Hi, thanks for getting in touch! Your local Club team can provide full details of our available packages, you can reach them here... davidlloyd.co.uk/enquire-now/

@DavidLloydUK How much is your Off-peak gym membership? Cheers 👋🏻

@Bailes07 Hi Bailey, this is due to a technical issue. If you please DM us your query we can support further, thanks!

@DavidLloydUK Hi just trying to get hold of Colchester branch but says the phone lines are down?

@Patricia3690 Hi Patricia, we've replied to your DM.

@DavidLloydUK I need to speak to the Cricklewood branch. But their telephones are down. How do I speak to them? I want to find out if all classes are included in my Platinum Gym membership.

@didtheydiecom We're sorry you feel this way and we'd like to help. However we're unable to find your membership details, please DM us so we can support further.

@DavidLloydUK Not just my experience is it? There seems to be a pattern here. #davidlloyd

@DavidLloydUK might as well not have a "central membership team" - they are absolutely no help at all. Customer service is in the toilet this year. How do your clubs feel about being represented by a bunch of imbeciles?

@asdisney Hi there, we're really sorry to hear about your recent experience with us. Please DM us your membership number. Thank you.

@DavidLloydUK you sent me an email asking for feedback at time of renewal. I sent you a detailed response with concerns weeks ago, and have no response despite 5-6 chases. Appalling customs service yet again

@Dj_Mulvers Hi there, we're very sorry to hear about your experience. Please DM us your membership number so we can look into this further, thanks.

@DavidLloydUK gym closes at 22:00 so why close the tills before 21:15, not only is this inconvenient to customers but those with medical conditions are unable to purchase any sandwiches or drinks, I understand the kitchen closing but I’m starting to regret the move from Bannatyne

@TwinkleExcerpts We’re sorry to hear this. Please DM us with your membership number and details of your complaint so we can assist you further.

@DavidLloydUK Is there an email i can send a complaint regarding discrimination in Colliers wood branch? They were not helpful directly.

@Dj_Mulvers Hi there, we're sorry to hear about your experience. Please DM us your membership number so we can look into this further for you, thanks!

@DavidLloydUK why do you charge premium prices but fail to deliver any form of customer service? Emails go unreplied, messenger goes unreplied is that what I’m to expect for £300 month?

@IamAInew Hi there, we're sorry to hear about your experience. We've escalated this to the relevant teams to look into further and support you with this.

@DavidLloydUK great to see that when you request to cancel your membership, they offer a price to remain then charge you the original price and continue to ignore you Particular speaking to their rep Ben Whitchelo They ignore any wishes for refund. Horrendous company. 3589748

@Seismic_Jade Hi Jade, please could you DM us your membership number and further details of the error your facing so we can look into this?

@DavidLloydUK your app seems to be playing up for me - not been able to get onto the timetable at all yesterday or today. Tried logging out and now can’t log back in. How am I meant to book classes?

@notimportar Hi Tina, please DM us further details so we can support further, thanks!

@DavidLloydUK can you provide the email to unsubscribe for your serrano club please? There is nothing on the website