Deborah Khan

@firstdirecthelp I'm a long term customer - you've been holding my money for two weeks. Same account, same payment source. Offers of responses from CEO not received. Information vacuum. No calls or support. Appalling customer service, legally and morally negligent.

@firstdirect @firstdirecthelp @HSBC Day 4 with my funds received by you, now missing due to your internal technical fault. No one able to say when this will be resolved or next steps. Appalling

@RobertMSterling hell yes...Store in person purchase ( shirt) refused to give me a receipt unless I gave my email and joined their community. Late stage capitalism BS. Great post

I don’t want to connect my coffee machine to the wifi network. I don’t want to share the file with OneDrive. I don’t want to download an app to check my car’s fluid levels. I don’t want to scan a QR code to view the restaurant menu. I don’t want to let Google know my location before showing me the search results. I don’t want to include a Teams link on the calendar invite. I don’t want to pay 50 different monthly subscription fees for all my software. I don’t want to upgrade to TurboTax platinum plus audit protection. I don’t want to install the Webex plugin to join the meeting. I don’t want to share my car’s braking data with the actuaries at State Farm. I don’t want to text with your AI chatbot. I don’t want to download the Instagram app to look at your picture. I don’t want to type in my email address to view the content on your company’s website. I don’t want text messages with promo codes. I don’t want to leave your company a five-star Google review in exchange for the chance to win a $20 Starbucks gift card. I don’t want to join your exclusive community in the metaverse. I don’t want AI to help me write my comments on LinkedIn. I don’t even want to be on LinkedIn in the first place. I just want to pay for a product one time (and only one time), know that it’s going to work flawlessly, press 0 to speak to an operator if I need help, and otherwise be left alone and treated with some small measure of human dignity, if that’s not too much to ask anymore.

I have never forgotten telling man after man in cell after cell how long they would get in prison for the 2011 London riots. Once enthusiasm for lobbing bins at police has waned, once your pals have been arrested, once the booze & adrenaline subside - you realise. Then regret.

you may be right @elonmusk - it feels like imminent civil war in London this evening - people from all races and religions sitting in the sun, having picnics, walking dogs, playing frisbee, enjoying the greatest city in the world. Primrose Hill, London.

@matthewparker70 This is beyond awful Matthew. Like his suggestion

he’s just been sent home from work, he says, ‘because of safety fears. All the children’s theatre stuff today cancelled.' 'Literally terrorism' 2/4

My eldest has recently started working for a children’s theatre in Sheffield. Today was to be the first of the summer outreach programme that included, amongst much more, a hot meal for the kids. There were also food packages for parents who needed them. But 1/4

@anna_aslanyan Hi Anna can you DM me please?

Londoners and visitors, if you have anything to say about noise in Victoria Park – or indeed anywhere else in London – I'm all ears.

@starryaisling Go! I did and loved every moment

@HSBC_UK can you respond to my DMs pleasee? No joy whatsoever on the phone

@rchbax ditto

me too

Hull, hearts, honesty, hottest writing… wonderful listening

@mrJamesGraham This was a wonderful listen - and big up Hull. Also thrilled for Dear Englands nominations - so deserved

I was both incredibly nervous but incredibly honoured to be asked on here, and if you’re going to talk about your FEELINGS in public then this is about the loveliest & most supported show to do it on. Thank you for having me, and for those that listened 🏝 bbc.co.uk/sounds/play/m0…

@RachelBurnham We saw it last night too. Brilliant. So poignant on st David’s day, So moving, stunning story telling & stagecraft. Though hoping the person in the audience is ok….

#Nye on St David’s Day felt extra appropriate. It’s a privilege to work in the NHS - a good reminder of what we should be all about.

@Adamzx @youngvictheatre we felt similarly

I wasn't sure what Nachtland at @youngvictheatre was trying to say, beyond 'buying a Hitler painting is probably a bit weird.' My review below 👇 cityam.com/nachtland-revi… #Nachtland

@redmondmichael1 Hull

Wow @JohnLewisRetail what happened? Your CS was exemplary. Such a shame as this gave you such an advantage. Recent experiences with you have been truly some of the worst

Dear @EastMidRailway this train (Ldn - Sheffield) is disgraceful. Every seat taken, every standing space taken, scores sitting in mid train corridors so I guess 500 people on it and ONLY ONE WORKING TOILET at one end, so people must crawl over each 100s to reach it. It's degrading, like something from the 19th century. PS and as I walked to the loo, apologising profusely, a number of people asked me to say something publicly about it. One of the reasons for this tweet.

I'm selling tickets to The Hills of California on Twickets (face value or less) twckts.com/Q64m #Twickets