Jason Wolf

@Yankees A lot of people are taking the fact that they put players on the 15-day and not the 60-day IL to mean something. The team is simply unable to put players on the 60-day IL because their 40-man roster is not full. So there was no decision being made and nothing to read into.

Following Tuesday’s game, the Yankees made the following roster moves: • Placed LHP Carlos Rodón on the 15-day injured list (retroactive to 3/22) with left elbow surgery recovery. • Placed INF Anthony Volpe on the 10-day injured list (retroactive to 3/22) with left shoulder surgery recovery. • Optioned RHP Luis Gil to Triple-A Scranton/Wilkes-Barre. • Signed OF Randal Grichuk (#34) to a Major League contract and selected him to the active roster. Prior to tonight’s game, the Yankees placed RHP Gerrit Cole on the 15-day injured list with “Tommy John” surgery recovery.

@AmericanAir My advice to AA is to consider getting a human involved in writing your replies so you don't make yourselves look so foolish in situations like this. This was a request for compassion and help at a moment of crisis, which you clearly missed.

@deltazbar We always try to assist as much as possible and sorry to hear the ticket purchased didn't allow the changes you wanted to make. We understand how frustrating this can be, and we’ll make sure your feedback is shared with the right team.

@AmericanAir can I just take another moment to shame American Airlines for their lack of compassion when my son was trying to get home from Brown? Saying 'our hands are tied by the ticket rules' is BS when you are the ones who make and enforce those rules.

@OleTimeHardball I would like to see Doug Flynn and his career -8.3 fWAR (in 4085 plate appearances) facing Mo. And I would like to see the Yankees win.

Bottom of the 9th, Game 7 of the World Series. Bases loaded, 2 outs, and your team is down by 1 Mariano Rivera is on the mound. You have your choice of any hitter, of any era, in his prime. Who gets the call?

@AmericanAir I wasn't sure whether AA's replies were being autogenerated by AI, but this latest reply certainly makes me think they are. I can't see how an actual person would make the decision to send that response.

@deltazbar Our DM doors are always open should you need us, or you have any other questions, we're happy to help where we can!

Very disappointed by the poor customer service from @AmericanAir & @British_Airways when trying to change my son’s flights to get him home from Brown Uni ASAP. Feels like the right time to be generous and help out your customers in a difficult situation.

@AmericanAir As I explained in my DM, someone at AA told us that they actually had the ability to override the ticket restriction, but it would cost us $1k (way more than a new ticket). So you win and get to keep the money.

@deltazbar It's not that we choose not to help, however we're letting you know what this restrictive ticket is about. If there's anything else we can check for you please let us know.

@AmericanAir Your reply to my DM basically repeats what your agent said. His fare doesn't allow a ticket change & you cannot cancel his outbound. You issued the ticket, so you can do whatever you want. But you chose to not be helpful at a difficult time.

@deltazbar We don't mind having an up-close look into things. Join us in DMs, with the ticket number you've got there.

@British_Airways We both called your customer service and also used the online chat (which gave us wrong info). Telephone service agents were unhelpful, bordering on rude.

@deltazbar We're sorry to hear about your experience. If your son requires assistance, then he'll need to reach out directly. Cody

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The Burgess Shale, Arthropods and Macroevolution - Professor Matthew Wills podbean.com/ew/pb-sa583-15…

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