Jane Booth 🇬🇧🇪🇺

Can only imagine how the Tory press would have reacted had this happened under a Labour government! 😱 'A “ringleader” in an organised criminal gang who had 48 previous criminal convictions managed to obtain a £50,000 government Covid bounceback loan.' ft.com/content/30c466…

@HalifaxBank Would be best to speak to a human@and have some sense that my business is of interest to you. This process takes far too long. I’ve wasted so much on it already.

@denotejane You can DM us if you prefer. This way you won't be subject to the character limit set by Twitter. ^Tony twitter.com/messages/compo…

@HalifaxBank customer service died? Tried to pay a Q in, refused access to cashier. Was told I'd be better off choosing another bank. Phoned u today - 15 mins of irrelevant narrative + I'm in a queue with Lloyds as if I'm a branch. fyi- I'm a customer but not for much longer.

@HalifaxBank you know, it's extremely difficult to explain things in a few characters. If only you had a system that allowed me to speak to a human ... that's what customer service needs - human contact. You've forgotten what this is really about...

@denotejane you calling about the branch? Sorry for all the questions, we just want to ensure we have all the info to try to help. 2/2 ^Delina

@HalifaxBank I was out the door within seconds. After 50 years with your company it seems my business is no longer interesting to you. AND, my call was answered and transferred to completely the wrong dept. AN external service. Hopeless.

@denotejane Hi Jane, very sorry to read your comments. Did the branch staff explain way we ask customer to use the deposit machine in branch? Our phone lines are very busy, someone answer your call as soon as they can. Apologies for the inconvenience. ^Scott

This 3 hour class on Jan 25 is open to all. £50 to learn how career coaching can enhance your practice

Government scraps advice on working from home. No news yet on drinking at work.

How convenient. So no minutes, no tender process but here's £600 million pounds, which by the way is 5 times the amount the government allocates to support women's refuges.

Preparing for impt debate in House of Commons tomorrow on need to end barriers to UK musicians touring EU. Lots of MPs concerned about this. We'll press Govt to get on with solving & grill Minister about what they've done so far! @WeAreTheMU @UK_Music @ISM_music @CarryonTouring_

I wish them all a truly wonderful concert.

So if I’ve got this right the PM chartered a plane to fly him from a climate conference about the survival of the human race to dine at the Garrick with a climate-sceptic Telegraph grandee, but can’t make it back from a hospital PR stunt for a parliamentary debate on corruption.

Day 15 #FreeNazanin

Day 16. I'll be honest, I'm praying Richard will go home soon. But I totally understand why he feels he can't. I admire his determination beyond words. Still, I'm hoping someone powerful will stand up and say: "It's OK Richard. We're on it. We'll take it from here." #FreeNazanin

Our government must act, they have the power to resolve this awful and tragic situation.

@pnjfoster I'm curious, are you asking for yourself or for a friend? The first thing is to be sure you have the right coach for you... then it might come down to how you show up for the work ...

A Tory MP was found guilty of using his Parliamentary position to lobby Ministers on behalf of big corporations paying him £10,000 a month. The Tories just voted to overrule the judgement by Parliament's independent, cross-party committee. A return to the dark days of Tory sleaze

What a way to start the 14th season of Music in New Malden with a fabulous mix of jazz standards. Thanks to Katriona Taylor, Peter Hammond and Simon Little. They are in Wimbledon next week if you missed them or indeed want to catch them again.

Great news for Leaders everywhere - Keynote speaker @trudymariaw will be with you soon!