diasend®

As part of our commitment to improving #diabetes management, we encourage diasend® users to join the new and improved @GlookoInc platform today. Learn how to create a #Glooko account before access to diasend® ends in 2023: bit.ly/3ID6Lnu #BetterTogether

@heyrehair Hello! Our support team would be happy to help you with the issue you're experiencing. Please contact us at help@glooko.com.

Is anyone finding @diasend app slow to load data today (in the UK)?

@scottosur @glooko Hi there - Thanks for reaching out - We're sorry to hear about the trouble you're having and we'd love to dig deeper into this reported behavior with you. Please submit a ticket to our team at support@glooko.com to get in touch with our Support Team. If you provide your phone ...

@diasend I’m having trouble with the @Glooko Uploader and when I call customer service I can’t get in touch with anyone. How can I speak with a live agent today?

@dan_jhphotos @nerdabetic Hi there - Thanks for reaching out - We'd be happy to help! Please submit a ticket to our team at support@glooko.com to get in touch with our Support Team. Enjoy the rest of your day!

@flyerbetic @nerdabetic Hello, Mike​! We're happy to assist you with this issue. Please email support@glooko.com/help@glooko.com and our customer support team can assist you. Thanks!

#smartpens I love innovation in pen (MDI) technology as the vast majority of T1s use MDI. This is new pen from @novonordisk which has NFC and can transfer information about injections to @diasend . NovoNordisk also has partnerships with @Roche @mysugr @dexcom #ATTD2019 #attd

@snowracer Dear Christian. Thank you so much for your message and suggestion. If you need further help, please contact our costumer support, help@glooko.com. I am happy to remind you that we offer support in Swedish as well. Kind regards,

@heyrehair Hi, The issue is now resolved and you can visit the website and upload as normal again. Kind regards

Is anyone having login issues with @diasend at the moment?

@heyrehair Hi! Thank you for reaching out, we are currently experiencing some issues with our homepage diasend.com. Please send an email to support@diasend.com so you can be informed when the issue has been resolved. We apologize for any inconvenience caused.

@MzBelindaW @novonordisk Hello! Please reach out to our Customer Support team at support@diasend.com for assistance. Kind regards

@novonordisk Hello, every time I try to upload my NovoPen6 to @diasend using my iPhone mini 12, it gets to 85% and fails. Please help.

@thebeanman420 Hi, thank you for reaching out! Please contact our support at support@diasend.com so we can help you further!

@diasend everytime i try to upload i keep getting this message, how can i stop this??

@ChaucerBabe Hi there - So sorry to hear about the trouble you are encountering and we would be happy to assist! We have received your support inquiry and responded via email in ticket 410732. Please follow-up there at your earliest convenience - Thanks in advance!

@babykate84 @myomnipod Hi there - If our additional support is needed please submit a ticket to our team at support@diasend.com to get in touch with our Support Team. Thanks and enjoy the rest of your day!

@diasend is there any way of merging two PDM records? had to change one due to issues with the @myomnipod PDM but now the records only show since 2nd one started. Not best for trends and records. can you help? #type1 #type1diabetes #mumofawarrior

@alisprinkles Hi there - We're sorry to hear about the trouble you're having and we'd love to dig deeper into this report with you. Please submit a ticket to our team at (your country of residence)@diasend.com to get in touch with our Support Team. Thanks and enjoy the rest of your day!

I’m having trouble uploading to @diasend. Gets to 95% then gets an error message. Have tried deleting and re-installing. I’m seeing my endo today so I’m desperate to get it working. Any advice #DOC please?

@Dranihxo Hi, We are sorry to hear that you are having issues uploading your data. Please contact us at support@diasend.com so that we can look into it and help you further. Thank you. Kind regards

@aidanhaines Hi, We are currently working on making the compatibility available as soon as possible. In the meantime we advise you to reach out to our support team for a temporary solution that we have in place (support@diasend.com). Thank you. Kind regards

@diasend Can you tell us when macOS Monterey support will be ready?

@RussGlennon Hi! Thanks for reaching out to our support! With a new device, you'll need to set it up manually. Glooko/diasend will only pull the data from your device, it won't send data such as a profile etc out to a device. I hope this helps! Have a great day!

@diasend I have a new PDM to replace a broken one. Can I use diasend to download the profile and settings to the new PDM or do I have to set it all up manually?

@emijy Hi - We've got an update for you, our Product Team is currently working on the issue that you suggested and we will be releasing the fix soon. If you could reach out to our Customer Service Team with your email address, we can alert you as soon as possible when this fi...

@emijy Hi there - Thanks for reaching out with your feedback - we appreciate it very much! Please submit a support request to our email at sweden@diasend.com to get in touch with our Support Team and get this enhancement request captured. Thank you again for taking the time to...

@SarahSwinney83 Thank you! I've emailed you to start your support ticket! We will continue there from now on!

@diasend I can’t download my omnipod dash pump. It states error b16 can you help?

@SarahSwinney83 We would be happy to assist! We need to create a new ticket for you, what's a good email address for you so that I can get it going? Thanks!