Diego Canales

19 posts

Diego Canales

Diego Canales

@diego_can1

Cofounder at Convey

Katılım Mart 2018
100 Takip Edilen9 Takipçiler
Diego Canales retweetledi
Rohan Chopra
Rohan Chopra@rohanbchopra·
Most AI makes you faster. Convey takes the work off your plate. At @ConveyAI: → Train once by doing the task + sharing screen → Handle edge cases + improve over time → 900,000+ hours of work already completed → Runs workflows thousands of times without supervision Less busywork. More output. The future belongs to the 100x operator. Feel free to DM if you’re interested to learn more.
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Diego Canales retweetledi
Convey
Convey@conveyAI·
@savoyaground automated inbound orders, supplier emails, rate creation, and daily reporting - all in the span of a few months, across the whole org. The result: 40%+ YoY EBITDA growth. Tracking toward 10,000 hours saved this year. Full case study below.
Rohan Chopra@rohanbchopra

One of the most underrated parts of enterprise AI is getting your team bought in. Dominic Miraglia is taking a unique tack: evangelizing, incentivizing, and even compensating his team based on hours saved with @conveyAI. This win-win strategy is yielding huge dividends for @savoyaground: - 1,000 hours automated in 4mo; planning for 10,000 by end of year - +40% EBITDA growth YoY driven by efficiency gains - Solving problems like order processing that they struggled with for years by establishing operators as builders. Hear more about Dom’s approach below.

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Rohan Chopra
Rohan Chopra@rohanbchopra·
Back in 2014, when DoorDash was just getting started, we had a guy named Steve. Steve manually assigned every single delivery. Checking drivers on Find My Friends, matching orders, all by hand. He was exceptional at his job. The system worked... until it couldn't. 🧵 Here's how that led to Convey: 🧵
Rohan Chopra tweet media
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Rohan Chopra
Rohan Chopra@rohanbchopra·
In 2014, DoorDash ran on a guy named Steve. Every dasher shared their location with him on Find My Friends. Order comes in, Steve finds the closest one, texts them. It worked until it didn't. We sat next to him and turned that manual process into software. Steve went on to build and lead our support org. I've spent the last year watching the same pattern play out across every industry. Smart people manually holding critical workflows together because their systems haven't kept up. AI helps, but mostly as an assistant - it makes you faster, it doesn't take work off your plate. That's what we’re building at @conveyAI. Digital teammates that operators train themselves, that run autonomously, and that fully own a process end to end. Today we're out of stealth. Grateful to NBC Universal, Samsara, Faire, TelevisaUnivision, Unity and our other customers who bet on us early. The era of asking your best people to manually run critical business processes is over. The future belongs to the 100x operator.
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Diego Canales
Diego Canales@diego_can1·
@rohanbchopra We've been heads down building for a while, excited to finally share what we've been up to! The momentum is real and we're just getting started!
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Hawaiian Electric - Maui County
Hawaiian Electric - Maui County@MauiElectric·
440p: ~683 customers without power in the Kihei area. 1st responder en route. Heavy call volume to our trouble line may result in some calls not getting through. Please call again or DM your information to us. Mahalo for your patience. #MauiOutage
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Frank Cottrell-Boyce
Frank Cottrell-Boyce@frankcottrell_b·
What film adaptations are "better" than the original book. Some obvious ones - 39 Steps, the Godfather, Jaws ...
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Diego Canales
Diego Canales@diego_can1·
@ChaseSupport I have been on hold for total 11hr 37m over the past 48hr trying to reach support. The automated system continually drops my call. The 2x I got a person, they transferred me & the automated system dropped the call AGAIN. What are the alternatives to phone support??
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