Direct Ferries

Direct Ferries provides customer support through our official help centre, not on X. If you receive messages claiming to be from us on X, they are not genuine. For support with your booking, please visit: help.directferries.com/hc/

@shah07394352730 Good afternoon, Thank you for your message. Please note all available crossings can be checked on our website at the following link: directferries.co.uk Should you need further assistance, do not hesitate to contact us. Kind regards, Direct Ferries Team

@directferries Hi, Is there any ferry from Heysham port to Douglas tonight or tomorrow morning, please? cordially, shah07394352730@gmail.com

@Ben_Keegan_ @LeShuttle Good afternoon, Thank you for your message. As advised by our Customer Service team, there was no cancellation. The sailing was maintained by Brittany Ferries and according to them you successfully boarded and travelled on this ticket. Kind regards, Direct Ferries Team

@directferries hey guy… my ferry tomorrow from Caen - Portsmouth is showing as cancelled. How do I get my refund as I will now need to book @LeShuttle? Any help?

@Sharon_Bingham @amandah04169078 Good morning, Thank you for your message. Unfortunately we were not able to locate any booking based on your name only. Could you provide us the reference number of your booking starting with DFP so we can look into this further? Kind regards, Direct Ferries Team

@amandah04169078 @Condor_Ferries I would expect nothing less from Condor Ferries or @directferries! They failed to tell me that my ferry had been rescheduled - now out of pocket,a lot! And no place to stay in Poole!

@Condor_Ferries this is ridiculous saying 12 min wait for over 1 hr😡

@Sharon_Bingham Good morning, Thank you for your message. Unfortunately we were not able to locate any booking based on your name only. You can contact us at the following link providing the reference starting with DFP : help.directferries.com/hc/en-gb/reque… Kind regards, Direct Ferries Team

@directferries What is the best way to make a complaint with Direct Ferries? Thank you.

@helen_m_oc Good morning, Thank you for your message. Unfortunately we were not able to locate any booking based on your name only. Could you provide us the reference number of your booking starting with DFP so we can look into this further? Kind regards, Direct Ferries Team

@directferries I'm trying to contact you using your ‘Submit a Request’ but I keep getting an email saying that you don't have a booking with this email/booking number. I have no number to reach out to you and you still have our refund processed by Condor Ferries on August 22nd.

@smlpth Good morning, Thank you for your message. According to our records, you contacted us to request a change in sailing date and were informed that unfortunately there was no availability for vehicles on the new date requested. Kind regards, Direct Ferries Team

@directferries I'm trying to contact your customer service using my email address and my booking number but I get an email saying that you don't have a booking with this pair email/booking number. I have no number to reach out to you. Could you please come back to me here?

@CroftGordo13863 Good morning, Thank you for your message. Please rest assured we have submitted your complaint to Irish Ferries and they advised you also submitted a claim to them directly and they will provide outcome to you directly. Kind regards, Direct Ferries Team

@Irish_Ferries Forgot to load cars on our return journey from France and are claiming that its my fault. Waiting with 100 other cars for 2hrs 30. Don't book through @directferries as they will give you no aid in resolving issues or complaints with your journeys. #2648844

@dilwyn555 Good morning, Thank you for your message. Kindly note Grimaldi does not allow amendments for sailings in less than 48 hours which is why you were advised to try and amend the sailing date at the port directly. Kind regards, Direct Ferries Team

@directferries So apparently it’s my fault. I shouldn’t expect a phone number or immediate assistance. They can’t do anything because they are just a booking agency. Well they happily took my booking, at a premium to what Grimaldi Ferries would charge. Luckily talking to Grimaldi direct worked

@directferries I have missed a ferry in Zakynthos and consequently won’t make my 14:00 ferry today. Your online system won’t let me amend my sailing and every time I use your contact page it says it doesn’t recognise my email address and booking reference. It’s DFP165053736 ?

@janetjones367 Good morning, we are sorry to hear you are experiencing technical issues on our website. In order to look into this further, kindly contact us at the following link providing more details regarding the issues you are experiencing: help.directferries.com/hc/en-gb/reque… Kind regards, DF

@directferries hi are you having technical problems with your website?

@JackGoldsmith Good morning, Thank you for your message. Unfortunately we were not able to locate any booking based on your name only. Could you provide us the reference number of your booking starting with DFP so we can look into this further? Kind regards, Direct Ferries Team

@directferries Any idea why my cancellation request was rejected without any reason? It was is well within 48 minutes of confirmation let alone 48 hours?!

@KofteNaim Bonjour, Veuillez noter que la traversée de l'après-midi se fait avec une compagnie de ferry différente et que les billets ne peuvent pas être échangés entre les opérateurs. Si vous avez besoin d'aide, contactez-nous au lien suivant : help.directferries.com/hc/fr/requests… Cordialment, DF

@directferries Bonjour, Est-il possible de modifier mon billet Santorin -Milos du 21/09 à 7h30 pour 2 personnes (DFP165199714) et le remplacer par le trajet santorin - milos du 21/09 à 15h10? Si ok quel est le montant à regler en complément ? Merci.

@SaraTomczynski Good afternoon, Kindly note sailings on this route only go as far as end of October. Should the ferry company release a timetable for the following months, this should be updated by end of September the latest. Kind regards, Direct Ferries Team

@directferries I’m looking to book Poole to Guernsey for November 2023 and can’t seem to find the webpage.

@directferries how soon can I book travel from Poole to Guernsey? Thanks

@mikekmale Good morning, Thank you for your message. Unfortunately we were not able to locate any booking based on your name only. Could you provide us the reference number of your booking starting with DFP so we can look into this further? Kind regards, Direct Ferries Team

@directferries hi, you are the operator we are using for Greece. You have sent us notification of cancellation but no reason, no explanation and no refund! Please respond asap as this is late in the day to try and arrange an alternative.

@mikekmale Good morning, Thank you for your message. Please note we are a booking agent and we do not operate the vessels ourselves. If your booking was made on our website, kindly provide us the reference starting with DFP so we can look into this further. Kind regards, Direct Ferries

@directferries hi, are you the same company who operates from Katapola to Pireaus?

@Spencer83809805 Good morning, Thank you for your message. depending on the ferry operator, the timetable for channel crossings 2024 will be released towards November or beginning of December the latest. Kind regards, Direct Ferries Team

@directferries when are the channel crossing timetables/fares going to be released for summer 2024

@AlexAtBetsy Good morning, Thank you for your message. Kindly note you can contact us at the following link either by submitting a contact form or via chat: help.directferries.com/hc/en-gb/categ… Kind regards, Direct Ferries Team

@directferries I’m not going to give you my booking no. publicly, or name, I need a way of contacting you, I dealt with somebody by email last night, but weren’t able to change the reg bcos company was closed. I have to await my fate when I turn up today at the port! It’s a bit stressful!

@directferries I need to amend my booking for tomorrow’s sailing, no contact number and won’t let me change it online! Please help!

@iusfinis Goedemorgen, Bedankt voor uw bericht. Helaas hebben we geen boeking kunnen vinden op basis van alleen uw naam. Kunt u ons het referentienummer geven van uw boeking die begint met DFP, zodat we dit verder kunnen onderzoeken? Met vriendelijke groet, Direct Ferries Team