Direct Line

@craig100 Hi Craig. We’re sorry to hear you’re having issues with our phone line. We can help with most issues on here, so please don’t hesitate to send us a message using the link below. twitter.com/messages/compo…

Dear @DirectLine Please sort your phone system out. The auto-responder is cutting out like a broken mic, and your rep's callback just now, dropped for no reason. #nothappy

@JOHMCD1875 We'd like to look into this for you, John. Please message us using the link below. twitter.com/messages/compo…

@DirectLine So I had an accident in March was emailed to say my no claims will not be affected renewal came at £300 ..then I got an email from renewals to say it was going up to £644..paid it the operator said that the difference will be refunded once the claim was updated.wont refund

It's nearly the weekend 🎉, but we're not done yet!! The Social Care Team are here until 7pm this evening and Saturday 9am to 5pm. Just DM us if you need us 😊

@colingrant1962 Hi Colin. Many factors are taken into account, and changes to our underwriting criteria can at times mean we may be unable to offer cover. If you would like us to look into this for you, please send us a message using the link below. twitter.com/messages/compo…

@DirectLine Readers who use Direct Line in their early 60s might want to move insurers now rather than wait to be told as they approach their 65th Birthday they are no longer insurable by DL. Disgusting. Has anyone else had a similar experience?

@s400nav No worries, Nav. You can reach the team on, 0345 246 8811. If you'd like us to help over here, please DM us on the link above.

@DirectLine Hi there - yes I need it looking at. Please could my the number for your contact center. Thanks

@DirectLine I tried to update my new address (policy 5037683421). Can’t talk to no one at customer service. Had to spend 30 minutes chatting to a bot, and it still not record details correctly. I will never use DIRECTLINE as I cannot speak to a human being. #nocustomerservice

@Bono725767 We're sorry, but we're unable to cover the damage. If you do wish to escalate this, I’ve left a link below where you can raise a complaint and this will be investigated for you. directline.com/complaints

@DirectLine I already did and guess what ~ I got parroted exactly same as the assessor said.

@DirectLine Storm last week fetched tiles off my roof and Direct Line Won't cover it saying it is a maintenance problem. Have been insured with them for over 20 year and never made a claim on my house insurance. They will say anything to weasel out of it.

@lemarksmith Hi Mark, send us a message on the link below and we can look into this for you. twitter.com/messages/compo…

I mean, seriously @DirectLine what the heck is going on? As a “new” customer I’m paying less than 50% of what you want from me as a loyal, existing customer. This cannot be right, surely?

My @DirectLine motor policy auto renewed. They ripped me off by increasing my premium 28% (no changes) to £732. I’m changing my car & now they want another £180. So, I obtained quotes as an existing customer & via @Comparethemkt - screenshots below. Loyal customer? I’m furious…

@ConsuelaLa27542 We're sorry you found the chat frustrating. There's several rating factors we use when generating a quote. Although you've been offered cover before, our underwriting can change, and it's now a decline. The specifics are business sensitive and we can't share more than this.

@DirectLine I just had a very frustrating 1.25hr conversation with a chat agent who would not answer my question - why would you refuse to quote for my adding temp driver based on only provisional licence & age, when I have added the same but younger before?

@sharsara1 We're very sorry to see of the delays and your parents have experienced so far, Sharon. If you'd like our team to look into your concerns, you can use the link below to tell us what's happened. directline.com/complaints

@DirectLine my vulnerable parents have been left with no running water and no central heating for over 48 hours now ! Because of an escape of water through the ceiling ! Been informed today trace & access cannot attend until Friday that would be 5 days ! Seriously concerning !

@cheyenne_041 We're sorry we've disappointed you with the removal of travel insurance from our home policies, Mike. Please message us, using the link below, and we can pass on your feedback. twitter.com/messages/compo…

@DirectLine really disappointing you are dropping the travel insurance cover from your direct line home plus cover. Customers will vote with their feet!

@shasel1104 Hi Sharon. Please send us a massage using the link below, and we'll do our best to help. twitter.com/messages/compo…

@DirectLine please pass to Tamzin in family legal protection Tell me they check this path every year. This is the path not Bampton to the bridge Fairbourne in opposite Fenwick is left Alterton is Right I wasn't on fairbourne Alterton or fell on Fenwick Alterton path

@CllrAnnMarieB @WokingUncovered @wokingcouncil @JonathanLord @SurreyCouncil @SurreyChiefExec @HighwaysSurrey I fell over again yesterday, sane problem 20 yards further along. This is where I fell. No injuries except whip lash again. Im stiff all over. What checks are you doing

@franchiefmate Hi, we aren't aware of any website issues at the moment. If there's anything we can help with, please DM us on the link below. twitter.com/messages/compo…

@DirectLine are you having problems? Your website isn’t working very well

@gorsecurse We're sorry you've been kept waiting, Glenn. If you do need help with something, please send us a message on the link attached. twitter.com/messages/compo…

Should call volume and busy lines be GOTO excuses for dire customer service? Especially when your logo is a dog & bone. @DirectLine 🧵x.com/i/status/12431…

Solving problems is what we do. @DirectLine Do DL respond with such alacrity? 🧵

@gorsecurse If there's anything we can help with, Glenn, just get in touch on the link below. twitter.com/messages/compo…

@SJNC90 Hi. There can be many factors in deciding what cover we can offer. While we may be unable to offer buildings cover, this doesn't exclude covering contents within your home. If you'd like us to check why we're unable to offer cover, please call our sales team on 0345 246 8585.

@DirectLine trying to get a buildings insurance quote for a new build house. You won't give me a buildings insurance quote but quite happy to ensure the contents of what will be in the house? I dont understand how you can do one and not the other?

@Freeheel63 We're sorry to see this, please DM us, so we can help further. twitter.com/messages/compo…

@DirectLine I am stuck in UAE due to ongoing events, a call to the UK is not practical. Email address?

@DirectLine I am trying to submit travel claim but your website thinks 21 March 2026 is past the current date and I cant proceed, any tips?!

@BotfieldColin If you'd like to discuss this further, please get in touch. Alternatively, you can log your concerns on our website using the link below, so our team can investigate this. directline.com/complaints

@DirectLine it was the auto renewal email and account link , docs always referring to somewhere else

@DirectLine auto renew dreadful , conceal building cover levels , awful staff, refer to on existent policy documents content , do not trust despite more no claims premium service down !!