Dis-Chem

@wendyleevg Hi Wendy, thanks for reaching out. We are concerned to hear of this, and we would like to get our management team to look into this, please DM us with your contact details and order number. twitter.com/messages/compo…

@Dischem one of my items for click and collect that I had paid for was not with the items. I collected last night and when I checked the bag now. The big item was not there. Please advise

@tintswalo__ Hi Mantsu, thank you for reaching out and bringing this matter to our attention. We would like our team to investigate further and get in touch with you. Please provide us with your contact information via DM, so we can escalate the matter promptly. twitter.com/messages/compo…

Just want yall to know we buried my cousin without @DischemLife paying out the policy

Hi Lebo, thanks for the mention. Please be advised that, unfortunately, we are no longer in partnership with Absa. For more information on our current Better Rewards partners, kindly visit the following link: spkl.io/601476Mso. Should you require any further information, please do not hesitate to reach out to us.

@AbsaSouthAfrica what's going on between you and @Dischem and @babycityza?? Have y'all broken up that I can't go shopping at their shops so that I can get rewards month end?? 😭😭💔💔

@Ki2mi Hi Kitimi, thank you for sharing your feedback with us. Please be advised that we have responded to your DM.

@Dischem Saturday I left Dischem Sunward Park without my purchase and without my money because your systems failed, I even provided proof of payment for that transaction. Until now you guys are failing to refund my money. Why?

Hi Choene, thank you for reaching out and bringing this matter to our attention. We apologise for any inconvenience this may have caused. We would like our Quality Assurance team to investigate further and get in touch with you. Please provide us with your email address and contact number via DM, so we can escalate the matter promptly.

I bought a hair oil for R280, and the least you can do is sell authentic! I cannot believe your stores on the bandwagon of selling fake Mielle. @Dischem

@TheRealShangaan Hi Bruce, thanks for the mention. Please be advised that our pricing is based on the increases in costs that we have incurred. Should you require any further assistance, please do not hesitate to reach out to us.

Nah why is Dis Chem raping us on protein prices. We’re paying close to 2x what my boys are paying for Optimum Nutrition Gold Standard Whey in America & Dubai. What the hell okes @Dischem

@iamkeabetswee Hi Kiki, thank you for notifying us about this issue. We apologise for the inconvenience caused. We would like to investigate the matter further and get in touch with you. Please DM us with your contact information and order number, so we can escalate your feedback accordingly.

@Dischem Why are your drivers delivering packages after 5 PM? Your tracking website (PICUP) is terrible, barely gives useful updates, and doesn’t even include driver/vehicle details. The whole process feels so unprofessional. Really not happy with this service. 😒

@ceenaomi Hi Naomi. Thank you for notifying us about this issue. We apologise for the inconvenience caused. We would like to investigate the matter further and get in touch with you. Please DM us with your contact information, so we can better assist you. twitter.com/messages/compo…

What will it take for @Dischem Gateway Durban pharmacy to answer their phones! All week I'm trying to call to cancel my prescription that I did not collect but they claimed for from my medical aid!!!!! Wtf!!!

Hi Sihle, thank you for getting back to us. Please be advised that our team has reached out to you via email, and we have also sent you a private message to confirm whether you have responded to our escalations team. This will allow them to assist you further with the matter. Kindly note that without the required details, our team will not be able to assist effectively. Please reply to the email sent to you, so we can proceed and support you accordingly. 💚

@Dischem Yes - that was 2 weeks ago - I got a call on Monday

@Dischem do you respond to complaints ? I have an complaint that hasn’t received attention, your customer service department is not solution oriented and my query hasn’t received the right urgency, wrote a review on hello Peter and still no response. Not client focused

Hi Kitimi, thank you for reaching out. We are sorry to hear about your experience and appreciate you bringing this matter to our attention. We'd like the opportunity to gather more information regarding your concerns and have our team engage with you directly. Kindly DM us your contact information so that the relevant team may assist you further. We value your feedback and remain committed to delivering a better experience for our customers.

@Dischem Dischem Sunward park took my money yesterday, I had to leave the store without my purchase and with my money because your systems were failing and as a result I had to suffer as a result, can you guys please refund my money before that store closes!

Hi Neo, thanks for reaching out. Please be advised that when purchasing online, you will need to log in to your account in order to qualify for the available discounts. However, if you prefer to proceed with a guest checkout, you may do so without signing in or creating an account.

@Dischem why is it a "must" to put my id number when registering on your App? Why need a customer id number when i just want to order my skincare products?

@Mdit1Vmditshwa Hi Vuyolwethu, thanks for reaching out. We are concerned to hear of this, and we would like to get our team to look into this and revert accordingly, please DM us with your contact details. twitter.com/messages/compo…

@Dischem can you employ more people so you deal with long ques and waiting period at your East London. Berea branch or outlet plz. You have now overtaken Home Affairs in terms of long ques and waiting period...

@Mokgomotsim Thank you for your feedback. You're most welcome. Should you require any further assistance please do not hesitate to contact us.’

@Dischem Alright, thank you.

Hi @Dischem, can I do ear piercings at Sandton City or Benmore Gardens?

@tintswalo__ Hi there, thanks for the mention and sharing your concerns with us. We'd like to get our team to look into this and revert accordingly, please DM us with your contact details.

Hey @DischemLife you said you pay out claims from 4 to z48 hours. It’s been more than 48 hours and my cousin is being buried this weekend how do you suggest we go about this. I get transferred from one call to another. For 3 whole days you’ve been escalating ??

@clintwl Hi Clint, thanks for reaching out. We would like to look into this and advise further. Could you please DM us with your contact information, so we can better assist you? twitter.com/messages/compo…

@Dischem How can the Regional manager - Western Cape be reached? Thank you

@sbetweene Hi Bestie, thanks for the mention. We'd like our team to look into this and advise further, please send us a DM with the name of your closest store and kindly advise us with your contact information.

@Clicks_SA @Dischem WE NEED THE Maybelline Fit Me loose powders now. ITS BEEN YEARS. Please besties

We do not condone misogynistic or derogatory language directed at any person. The language used in the exchange by Mark Saltzman does not reflect the values of Dis-Chem, our board or management team. While Mark Saltzman is a Dis-Chem shareholder, it is important to note that he is not a board member nor an employee of Dis-Chem and has no authority to represent us in any way. We reiterate that we unequivocally reject and distance ourselves from the comments and sentiments. It’s also important to state that the Dis-Chem Foundation has always conducted its work with the utmost integrity and with strong financial and operational guardrails in place. We have no record of any payment being made to Ms Tlhabi in her personal capacity by either the company or the Dis-Chem Foundation. Any inference otherwise is false. While individual shareholders may express personal views independently of the company, Dis-Chem remains committed to respectful engagement, accountability and constructive public discourse. Our focus continues to be on improving access to affordable healthcare and serving all South Africans with integrity and care.

Firstly, thank you for leaning forward and acknowledging the moment. I appreciate that you support non-aligned community initiatives. That's what I always thought until a significant shareholder and son of the founder implied otherwise. However, you are not condemning Mark's attacks on me, including using a misogynistic term (bitch), repeatedly, prior to this moment. Dischem cannot place the two of us on the same footing or treat our statements as equivalents. He initiated the attack with his misogyny and a blatant lie that maligned me personally and professionally. I also note your safe avoidance of mentioning him by name and referencing the significant words that were an activator of my response: I.e that I received money from his mommy and you as an institution. Until you make it clear that this is false, and that a significant shareholder calling me a bitch is unacceptable, then your words below are.....okay, I guess, but lack moral conviction and steadfastness.

@JDRoothman Hi there, thank you for reaching out. We would like our team to look into this and advise further. Could you please DM us with your contact details? twitter.com/messages/compo…

Hi Zaahidah, thank you for reaching out and bringing this to our attention. We are sorry to hear about the inconvenience caused, and would like our team to look into this. Please DM us with your contact details and more information regarding the issues you're experiencing so that the relevant team can assist you further.

@Dischem Not sure if you are aware but your app is terrible and never works and your in store customer support is even more useless. Deleted the app, it never worked anyway and no one in store could help.