Dlecta

@TVerma172 @ZeptoNow at the earliest. Meanwhile, we request you to please share your contact details via DM so our team can assist you with availability updates and possible alternatives. Thank you for your patience and support. (2/2)

@TVerma172 @ZeptoNow Hi Tanya, We truly appreciate your continued support and understand how important mascarpone is for your bakery needs. We apologize for the inconvenience caused due to the product being out of stock for an extended period. We are actively working on replenishing the stock (1/2)

@dlectaproducts I have been trying since feb to get mascarpone cheese from ur website and @ZeptoNow it is not in stock from a long time. pls get the product in stock as i run a bakery shop and i need it

@name_deeepak @ZeptoNow Hi Deepak, we’re sorry for the experience. Please share product images, batch details, and your contact number with us at consumercare@dlecta.com so our team can investigate and assist you further

@ZeptoNow Big brands are not maintaining stocks! Just received Expired #Dlecta mascarpone! Order Id: NUOJVBHPF97119

@ShivamPand4532 @JioMart @JioMart_Support @JioCare @fssaiindia Hi Shivam, we’re sorry to hear about your experience. Please share the product images, batch details, and your contact information with us at consumercare@dlecta.com so our team can investigate and assist you further.

@JioMart @JioMart_Support @JioCare @fssaiindia I've recently ordered d'lecta cheese slice pack of 20 from jio mart with order number 17729813821093581A and i got an expiry product(Date of Manufacturing is 09/JUN/2025 and expiry date is 08/MAR/2026).

@MaheshSona49206 Hi Mahesh, We’re sorry to hear this and truly appreciate you highlighting it. This is not acceptable, and we’ve escalated it to our quality team for immediate review. Please DM us the purchase details and batch number so we can investigate and resolve this at the earliest.

D'lecta please take it on serious note. I bought the mozzarella block of 200 gms out of 5 boxes i felt one little under weight, well this has happened 3rd time with me. Fix it. #dlecta #fssai

@AbhishekHemnani for review. If you’d like to share more feedback, please feel free to write to us at consumercare@dlecta.com (2/2)

@AbhishekHemnani Hi Abhishek, thank you for your feedback and suggestion. The brochure is included to share important product information, usage ideas, and storage guidance to enhance your overall experience. However, we truly appreciate your input and will share it with our concerned team (1/2)

Hey @dlectaproducts wouldn’t it make more of an economical sense to send a single slice of cheese, instead of this brochure?

@Prateek2618 @Swiggy @instamart_it Hi Prateek, we’re sorry to hear about your experience. Kindly DM us or share the complete details along with product images, batch number, expiry date, and order details at consumercare@dlecta.com so our team can investigate and assist you further.

@Swiggy I need help with an order. My D’lecta Shredded Cheese bought Jan 7 has caught mold despite being in the fridge. Only a small amount was used, and the pack says it's good until Aug 2026. This is a waste of money due to poor shelf life. @instamart_it #ConsumerComplaint

@iboy21t @fssaiindia @ConsumerVoiceIn @timesofindia @the_hindu @foodpharmer2 Dear Suresh, Thank you for bringing this to our attention. Kindly share the complete details of your concern by emailing us at consumercare@dlecta.com, and our team will look into it at the earliest.

Request concerned authorities to review storage and handling practices. @DlectaFoods @fssaiindia @fssai_karnataka @BBMPCOMM @BBMPHealth @IndianConsumer @ConsumerVoiceIN @timesofindia @the_hindu @foodpharmer2 #FoodSafety #Bengaluru #SarjapurRoad #Dlecta #Ratnadeep

⚠️ Food Safety Alert – Bengaluru ⚠️ Today I purchased a sealed D’lecta shredded mozzarella cheese packet from Ratnadeep Store, Kasavanahalli (Sarjapur Road) Bengaluru. On opening it the same evening, I found visible fungal growth inside(see video attached). The packet sealed ...

@PRERNA_ @JioMart Hi Prerna, We’re really sorry for this experience. This is not acceptable and not the quality Dlecta stands for. Please also write to us at consumercare@dlecta.com so we can assist you at the earliest and get this issue resolved.

@JioMart @dlectaproducts see the condition in which cheese slices are being delivered from Jiomart.. I can’t believe that this is being delivered in this pathetic and disgusting condition.. it’s rotten and full of fungus..

@amit2694 @fssaiindia Hi Amit, We apologize for the inconvenience caused. Our team has already connected with you over email and shared the resolution for this concern. Kindly check your inbox, and please feel free to reach out if you need any further assistance. Thank you for your patience.

@dlectaproducts @fssaiindia Already done. Waiting for your team's response

@dlectaproducts ordered dlecta cream from zepto and have received while solid during inside the packet. Clearly not the best for safe consumption. Check the images and need your side of story @dlectaproducts @fssaiindia

@KMotorwala68475 @ZeptoNow @Zepto Hi Kaif, apologies for the inconvenience caused. Kindly share complete details (order ID, batch number, photos/videos) with us at consumercare@dlecta.com so we can look into this at the earliest.

@ZeptoNow Received spoiled Dlecta Dairy Cream from Zepto. The cream is curdled, separated, and clearly unsafe to consume. This is a serious food safety issue. Unacceptable quality checks. Expecting immediate refund and action. @Zepto @DlectaFoodsPvtLtd Worst product .

@kasturishelar @Swiggylnstamart @foodsafetygov @Swiggy our quality team can investigate this on priority and assist you further. (2/2)

@kasturishelar @Swiggylnstamart @foodsafetygov @Swiggy Hi Kasturi, we’re really sorry to hear about this experience. This is certainly concerning and not the experience we want our customers to have. Please share the details of the issue along with images, order ID, and your contact details with us at consumercare@dlecta.com so (1/2)

@Swiggylnstamart Order #225742569833253 Delivered fungus-contaminated Dlecta Cheddar Cheese (black mold in sealed pack) 🤢 This is a serious food safety issue. No proper customer support either. Unacceptable negligence. @foodsafetygov @Swiggy

@surajwank @zeptocares @ZeptoNow @Zepto Hi Suraj, We’re sorry to hear about your experience. Please share the complete details (order ID, images, and contact information) with us at consumercare@dlecta.com so our team can look into this and assist you further.

@zeptocares @ZeptoNow @zepto i ordered D'lecta fresh cream and it was totally stale and curdlike.. i reported the issue on customer support with pictures but to no solution.. disappointed as a customer.. now will have 2nd thoughts of using the Zepto app for instant delivery

@Aayankh63449452 @ZeptoNow @zeptocares @fssaiindia Hi Aayan, we’re sorry to hear about this. Please share the complete details along with images/video at consumercare@dlecta.com so our quality team can review and assist you further. We take this seriously and will look into it on priority.

Hey i ordered a dlecta cream and it's a defective item that zepto delivery I have attached the video and photo of it @ZeptoNow @zeptocares @fssaiindia

@Tanmay00291 @ZeptoNow @zeptocares will assist you further once we receive the details. (2/2)

@Tanmay00291 @ZeptoNow @zeptocares Hi Tanmay, we’re really sorry for this experience. This is concerning and not acceptable. We request you to please share the details and images with us at consumercare@dlecta.com so our quality team can investigate this at priority. We take food safety very seriously and (1/2)

Ordered D’lecta cheese slices from @ZeptoNow today and the pack arrived with what looks like a rat bite on it. 🤢 Totally unsafe and unacceptable for a food delivery platform. Raised a complaint and requesting refund. Order ID: RHPGHKDCA14664 @zeptocares #Zepto #foodsafety

@sahilvarma1916 @jagograhakjago @Food @DLECTA Dear Sahil, We sincerely apologize for the inconvenience caused. Request you to please share your concern with us on consumercare@dlecta.com or WhatsApp us at +91 91378 38206 so our team can assist you at the earliest. Thank you for bringing this to our notice.

@dlectaproducts @jagograhakjago @Food Did not get any help till now @dlecta

@dlectaproducts was very happy when i got this chezzz but this is the condition of the chezz after few days in refrigerator i am having a bad experience with @dlectaproducts connect and help me @consumer