DoingCXRight--UPDATE: Go to ➡️ @StacySherman

@SurveySensum @stacysherman Thank you!

What are the challenges faced by CX professionals? How are they driving customer centricity in the organization? 💭 Listen to @stacysherman a #CXStrategist from @doingcxright talk about #customercentricity in our latest podcast of #TheExperienceTalk! #SurveySensumPodcasts

I talk a lot about “surprise & delight” as part of #CX best practices. Today is my day for a WOW moment, as I received new #leadership book from mystery person. It looks good. I’ll read+ #PayItForward @franklincovey #DoingCXRight #customerloyalty #CustomerExperience

#DoingCXRight #customerservice #cx #customer #customerserviceproblems #customerappreciation #customerloyalty #CustomerExperience #CustExp

Never underestimate #customer intelligence. People know when companies are claiming to be #customer-centric but are actually “checking a box.” Are you #DoingCXRight? wp.me/p96U0h-20w #VoC #CX #CustomerExperience

@jamal_kamal_ @Uber I change the photo so that individual is not identified in any way, but that the concept is clear about CX best practices. That was my only intention.

@doingcxright @Uber I think it’s wrong to publish his picture without his permission .... it’s bad human right experience

If you want a high #customersatisfaction rating, do NOT use the phone while servicing #customers. My Uber driver spent the entire ride talking to someone. 📱Weird #customerexperience #custexp #cx #DoingCXRight matters.

@Sephora is Brilliant. #Employees can see which #Customers want help by color of chosen #Shoppingcart. Thank you to my daughter who brought this fantastic #CX example to my attention. @lindseybsherman knows all about #DoingCXRight #CustomerExperience #CustExp #customerservice

I bet bank achieves higher #customersatisfaction because that’s what inevitably happens when #employees are happy. There’s a direct correlation. @BankofAmerica Is #DoingCXRight ow.ly/HLCB30pPWlE

As #holidayshopping begins, it's important for companies to create return policies that are #customercentric. It impacts buying decisions. Learn & apply #omnichannel best practices: ow.ly/UVPU50wV0Vl #DoingCXRight #Retail #CX #custexp #customerexperience @optoroinc

@toister I always want a human experience vs robot.

Serious question: If you are on a website and click on a chat link, are you okay with a bot or do you expect a human? #ICMIconnections

#DoingCXRight is about connecting with people, not bombarding with REPEAT messages. It’s a sure way to get people to unsubscribe, disconnect, etc. P.S. If I don’t respond the first time, it’s a sign. #DigitalMarketing #cx #custexp #customerexperience #socialmediamarketing

@Hyken Very true. In fact I believe we should all walk through life with no expectations. Everything is a 🎁

Don’t take customers for granted. Be it a tip or just a customer who chooses to do business with you, don’t be presumptuous. Expecting someone to buy – or tip – you is in bad form. Earning the customer’s business – or tip – is the right way to do business.

❤️episode where @Hyken& @annettefranz discuss important #CX topics. I 💯 agree. Make decisions based on understanding #customer impacts. $5 customer isn’t same as $500. When raising prices, explain why. Give warning. Set expectations +++ #DoingCXRight ow.ly/qAnT30pMGVD

Is #NPS Right For You? Interesting perspective from @maxieschmidt ow.ly/lhqR50wVbCr. Read more about "The Dubious Management Fad Sweeping Corporate America" & my views about the @WSJ article: ow.ly/QLB950wVbCq #DoingCXRight @CRM #customerexperience #Custexp #CX

I’ve spent 20 years in #Sales, #Marketing & #CustomerExperience roles. It used to be very separate functions, but now it is clearly intertwined! Great article @Hyken bit.ly/2lyEgj8 #CX #CMO #CXO #Leadership

Creating a #customer-centric culture doesn't happen automatically. There's no magic wand, yet there are proven techniques. @CustomerIsFirst shares an effective approach ow.ly/I4wQ50wTKsD. Read more about "What #CX Leaders Do In Common" ow.ly/SmTG50wTKYZ #DoingCXRight

@starbucks is reducing the LEVEL OF EFFORT and creating more CONVENIENCE for #customers to get their ☕️ products. That’s what I call #DoingCXRight #customerexperience #cx #custexp

People impact our lives & don’t always know it. Thank you @annettefranz for your authentic advice & guidance as I was launching DoingCXRight.com in 2017. I’m STILL grateful, and love your articles. #CXJourney

@billquiseng Thank you Bill for sharing my article. Let’s keep the conversations going on the great debate.

The Great Debate: Should Employee Paychecks Be Linked To Customer #NPS? via @doingCXright doingcxright.com/2019/10/23/the… #CustomerExperience #CX

@starbucks is reducing the LEVEL OF EFFORT and creating better EXPERIENCES for #customers to get their products. It’s what I call #DoingCXRight #customerexperience #cx #custexp