donna gamble

@foreveramber Some sort of power trip. I refute the allegation of “strong body odour and have requested a SARS! I strongly defy this allegation be stored against my name!!

Just had a return rejected from @asos saying the item is in a “used and unsuitable condition”. I literally tried it on for about 2 minutes at home before putting it back in the shipping bag, so no idea where they’re getting that from 🤦‍♀️

@foreveramber To allow your operatives to decide if a refund is appropriate or not is unacceptable. If you had secured a second opinion on the condition of my garment from a manager like I requested you would now be arranging further training for this member of staff who is clearly on

@foreveramber @asos my item was tried on and returned. Tags intact and a heavy woollen scarf still connected. The garment was cream and was returned in exactly the same condition as was received!! And yet you allow your operatives to make a decision re returns that is unfair and incorrect 😡

@foreveramber I’ve just had exacting the same issue this morning. @Asos_Womanswear think it’s acceptable to make an unchallenged decision and customer has no right to appeal. I have asked for their appeals process and for the warehouse operative conducting the “sniff test” to be challenged 😡

@OCaouki @ZARA_Care Sorry to inform you that Zara_Care do not actually care!! 😡😡

@ZARA_Care bought a skirt that ripped from just sitting down. Customer care has been extremely unhelpful. Please can someone get in contact and rectify the issue.

@4Ecobichon @ZARA_Care Unfortunately for the customer Zara offer a Don’t Care policy. There is no customer service representation offered by this company. My query has rubbled in since 18 Nov with absolutely no contact from anyone 😡contact Head Office that’s what I have done.

@ZARA_Care dear Zara don’t care. 48 hours and still no callback. 10 days left to return the coat. What do you suggest I do? You really know how to affect someone’s mental health 😡

@ZARA_Care you repeatedly ask for details and then disappear off the face of the earth?? Your company has no complaints process. Zara stores staff advise that they despair at your unethical conduct! And still you DO NOTHING 😡what is the consumer meant to do?? Answer that!!

@ZARA_Care you have caused me a great deal of stress and absolutely no one at @ZARA_Care 😡😡seems to care!

@ZARA_Care Dear the ever caring staff @ZARA_Care 😡😡I am STILL WAITING for my QR code that YOU HAVE FAILED to send me, 4 days later!!! And you have the unbelievable audacity to tell me that if I don’t return within 14 days then I will be charged?? So how is this now my problem?

@ZARA_Care why does no one CARE????

@ZARA_Care so what are you planning on doing to get me the QR code that I need to return an item???? You have failed to send it to me yet at the same time tell me if I don’t return within 14 days I’ll be charged for it??? What is your end game @ZARA_Care???

@Melissa40081391 @ZARA_Care I feel that Watchdog would be extremely interested in Zara’s LACK of Customer Care. There is a definite lack of competence in this department and has been for quite a few years, suggesting their practices are never reviewed!!!

@ZARA_Care when are you going to advise what the next steps are???? You asked for my details 3 hours ago, including order number?? Do I wait another week before anyone gets back to me??? What exactly is your Customer Service policy??? Absolutely mind blowing

@ZARA_Care You are asking me to provide the order number so that is what I have done!!! You are now antagonising me. Please advise me what your Complaints Processes is.

@donna22g Hello, we kindly ask you not to publicly post sensitive information such as order numbers. As previously advised, please DM us with your full name, order number and the e-mail address associated with the purchase so that we may assist you accordingly. Thank you.

@ZARA_Care I’m sure it’s a pre requisite that Zara employ the rudest advisors throughout their Contact Centres! How disgusting that a customer can be spoken to in such a vile and derogatory manner 😡😡

@ZARA_Care Your previous tweet has just asked me for the order number actually!!!!? B

@ZARA_Care Donna Gamble donna22gamble@ gmail.com order ref 52616833047

@donna22g Hello, we are sorry to hear this. For security purposes, please DM us with your full name, order number and the e-mail address associated with the purchase so that we may assist you further. Thank you.

@ZARA_Care but you haven’t send me a QR code to return the original and no one can help me?????? Is this any kind of service to accept from a worldwide company?? An abysmal, vile representation by UK contact center!

@ZARA_Care so to my detriment I had to endure a 40 minute call to be told she couldn’t help me and neither would a manager be able to (suggesting that you listen to the call- 8.45- 9.15)!! So no resolve to a straightforward request!! To conclude, I have generated an exchange