@dianeshipley Oh, Diane, this is just heartbreaking. I’ve been thinking about you ever since I heard, and really wish there was something I could do to help — I can’t even imagine how hard this must be for you 💔
@donna22g Oh no! I’ve honestly heard so many similar stories about them now - it’s shocking that they think they can just get away with this when they have absolutely no proof!
@foreveramber I’ve just had exacting the same issue this morning. @Asos_Womanswear think it’s acceptable to make an unchallenged decision and customer has no right to appeal. I have asked for their appeals process and for the warehouse operative conducting the “sniff test” to be challenged 😡
Just had a return rejected from @asos saying the item is in a “used and unsuitable condition”. I literally tried it on for about 2 minutes at home before putting it back in the shipping bag, so no idea where they’re getting that from 🤦♀️