Donna

@EastMidRailway why are customer services not replying to emails or processing the compensation that was confirmed on 24th Jan??

@jajayourlife @jajayourlife what’s the excuse for the 91 minute wait time to speak to customer services today??

@donnamch 2/2 - however please note that this can take up to 5 days for a response. Kind Regards, Jaja Finance.

@jajayourlife what’s going on with JaJa customer services?? Can’t get hold of anyone on the phone & neither the call back facility or the Live Chat function is available!

@OctopusEnergy @OctopusEnergy still no appointment date from your engineering team. I’ve been waiting 4months for our electricity meter to be relocated, is this normal???

@donnamch We’re working on this appointment request for you now based around the date preferences you’ve mentioned to us and we’ll be in touch as soon as we have confirmation of this. 🐙

@OctopusEnergy appalling customer service. Meter relocation was requested on 11th August but I still have no date for the relocation despite emailing & calling @OctopusEnergy repeatedly. As a result all building work at my house has come to a stop.

@OctopusEnergy @OctopusEnergy still no new appointment date from your engineering team. There are young children living in this house & they can’t be left without electricity

@donnamch Hi Donna, I'm on the case here and I've raised this with our engineering team now. We'll be in touch again to chat through a new appointment and help get you rebooked.

@OctopusEnergy Why do @OctopEnergy refuse to rearrange engineer appointments? I have been waiting since 11th August for an engineer, I finally got an appointment date however the date needed to change but Octopus wouldn’t change it! Do I now have to wait another 2months for an appointment?!

@donnamch Hi Donna, that’s much longer than what we’d expect. I’d love to take a closer look. Could you DM us your email address to see what the holdup is? twitter.com/messages/compo…

@dfatirl @MichealMartinTD @IrelandEmbGB what do I do to find out when I will receive the FBR application I submitted in May 2021?? The FBR helpline can’t tell me I have emailed the urgent queries & the processing email addresses in March April May July Aug but no one replies!

@PassportIRL I have spoken to customer services but no one can tell me if I will get my passport before I travel. Also getting mixed messages; on Monday I was told I can’t have the passport collected in Dublin then today I’ve been told I can have the passport collected in Dublin

.@AlecShelbrooke I've completed the Gov consultation on #FlexibleWorking. Will you help us win #FlexForAll and share the consultation? act.newmode.net/action/trades-…

@helander_loyal @PassportIRL At last!! @IrelandEmbGB A 2 year wait for an FBR to be processed is ridiculous

@PassportIRL when will the processing of Foreign Birth Registrations restart?! My son is 15months & I still am unable to apply for his entry on to the Foreign Births Register so cannot start the process to get an Irish passport for him

@simoncoveney why has the processing of Foreign Births Registrations not recommenced? Pre covid the process took far too long & with the backlog created during the pandemic there is no knowing how long the process will now take.

@IrelandEmbGB when will the processing of Foreign Birth Registrations restart?! My son is 15months & I still am unable to apply for his entry on to the Foreign Births Register

Please do all you can to help evacuate people at risk in Afghanistan - before it is too late. @AlecShelbrooke #EvacuateNow #OurResponsibility

@nsandihelp I have raised a formal complaint over the phone which is part of the reason the call took an hour! NS & I have the worst helpline & complaints process I have had the displeasure of using.

@donnamch We're very sorry to hear about your dissatisfaction with our service, Donna. If you would like to raise a formal complaint, you can do so via our website. All the information you need can be found here: ow.ly/ABih30qNc9n. Christine

@nsandihelp appalling customer service! over an hour on the phone & still no resolution. No explanation why the document I was asked to send was rejected

@AlecShelbrooke We need an urgent review of our childcare sector - there's evidence the Gov has been under-funding it for years. Support calls by @PregnantScrewed @GraziaUK and 110k parents for #childcarechangenow bit.ly/3vRc1uz via @tweet_your_mp

@dunnesstores I have received a letter saying it will cost £76.94 to deliver my Dunnes parcel?! When will it be paid so I get my order?

@bmstores great customer service in your Hunslet store today! Staff were very helpful