Dr Joanna Downes

@AnkerOfficial refused to replace my Detachable battery for powered coolbox as it was complimentary when I bought the SOLIX F2000 Portable Power Station. Missing the point? It was the complimentary stuff which made me choose to buy the power station from them in the first place!

@Ryanair why are you taking a long time to investigate my serious complaint regarding my experience as a disabled woman on a recent flight?

@jet2tweets So again you cold called without taking note I’m deaf…. Especially when I asked to message me in advanced when you are going to call to enable me to get my accessibility wear ready to take the call. Come on Jet2 you’re better than this. A Kerry/Terry called.

@drjdownes Hi Joanna, we have responded to your private message. Thank you, Lily.

@jet2tweets - how is your digital service accessible for a deaf person? One way text messaging and WhatsApp chat box crashing. Reps keep cold calling after advising many times needs to be planned to ensure we have our accessible wears ready for the call. Very stressful here

@jet2tweets We have messaged you. Now getting stressed due to inconsistent comms btw reps about Halfboard down grade and very poor accessibility means to communicate with yourselves. Complaint was sent on website on the 8th July and offer to downgrade from 11th…. With no means to text bk

@drjdownes Hi Joanna, we are sorry to hear that you are unhappy with the food at your hotel. In order for us to look into this, please can you DM us with your booking reference and the best phone number to contact you on? Thank you, Julia

@jet2tweets paid for half board @Monsuau in Majorca and the evening dinners are poor/cold & no water included (not on website) breakfast lovely, abundance choices. would like a refund 4 half board, or move to diff hotel. here until 15th July .Not a good value half board hotel.

@jet2tweets staying at @monsuau hotel in Mallorca. Paid for half board. Stayed two nights so far dinner both times, very limited choices and food all COLD! We might as well have paid for bed breakfast only. Where’s the value for money?

@Halfords_uk apply to price? difference refund. This feels complex, isn't there a simpler way to price match like other retailers have? 2/2

@Halfords_uk I'm a member of your MC prem club and servi e/rewards v.helpful. Slight moan about ur Easter Offers. Noco Boost GB50 after discount is same price elsewhere. Spoken to the web chat agent, and I've been instructed to visit the store to match or purchase 1st, then 1/2

@X @elonmusk seems you have forgotten to change the name of your company on the change password page!!

@BBCAccessAll Did you know deaf people not allowed to book extra leg room seats on @emirates ? Been given bulkhead seats but might have them taken if families travelling!

@emirates Do deaf people have any right to choose extra leg room seats on your flights? Was told I couldn’t book them, then given alternative seats and now have been told I can’t have those seats as they are for families. Where are my rights?

@emirates I was told deaf people are not allowed to have extra legroom seats so was given other seats with extra legroom. Phoned to check booking and despite having an email with proof, been told no! My seats will be given to families if they book my flights! Where are my rights?

@BarclaysUKHelp Thank you so much!! 🤓

@drjdownes Hi there Joanna! Thanks for reaching out to us about this, I hope you're doing well. I can see that you've sent us a DM and a member of the team will be replying to you soon! We can continue to chat there 😊 - Gabby

@BarclaysUKHelp do you have a service for people who do not have Wi-Fi and cannot physically (due to disabilities or medical issues) get to a local branch? E.g visit their home?

@ChrisNeilBrown @JeremyClarkson as transport and farms minister?! Could you have him doing both I wonder?! I’m sure he would remove those stupid smart motorways and get rid of all that red tape that make farmers lives a misery!

My #Lineker Cabinet: Foreign Office: Hugh Grant Chancellor: Martin Lewis Education: David Attenborough Trade & Business: Deborah Meaden Home: Ian Wright Health: Rob Burrows Culture: Carol Vorderman Justice: Alan Shearer Children: Marcus Rashford Did I miss anyone? #ImWithGary

@ProstateUK Not authorising any cards online & phoning online shop member of staff can’t find product codes or complete orders. Worried your missing critical funds and keen to help. DM me!

Since when does @marksandspencer “sell” free samples (@evelom ) as part of their beauty box? Have they now started conning their loyal customers like my dear old Mum who has been a loyal customer since the 60s!

@marksandspencer since when do you “sell” free samples in your beauty box? My mum treated me to the M&S Beauty’s Best box. On one of the items, it explicitly says “Free sample not for resale”!!!!! #conned

Shocking stay @DTHGlasWesterw used points 2 pay 4 room still charged £194! A scam? Hair in food, no water in rooms. Never exp this with Hilton b4. Spoke to DM promised sort it, on check out other DM didn’t know anything! Very Stressful trying get refund. @DoubleTree can you help?