dwsurrey

@SW_Help Just to confirm very positive feedback on your DSM who saved the day.

@dwsurrey Hello, I am sorry to hear this, I will be sure to pass this onto the station manager at London Waterloo for you. ^LJ

@SW_Help got caught up in the disruption morning and needed assistance with onward journey tkt issue. Your ticket office at WAT really unhelpful and even cited it is a “Network Rail problem to sort, not ours”. Your DSM once involved was very helpful and should be recognised.

@GC_Rail There are no following GC services - you only have one a day.

@dwsurrey Sorry to hear that. If you miss your connection, you would be permitted to board our next service with your existing ticket. ^SR

Good morning @GC_Rail am booked on your 08.00 KGX to PBO however will not make train as my incoming leg to London with SWR is indefinitely held due to signal failure. What are the arrangements for onward travel when I do get to KGx as my ticket is 1st class GC only?

@GC_Rail Does it matter which operator? The only trains after your are LNER.

Hi @SW_Help is there any update as to when Amex payment Tap2Go etc will be reinstated?

@SW_Help Thanks. Here is a screenshot of the Tap2Go payment page (card details removed)

@dwsurrey Hi, I have emailed our ticketing team to ask for an explanation on this development. I'll get back to you when they reply. ^RC

Morning @SW_Help sorry to say that from a user perspective your new system roll out has not gone well. Whilst I know that payment details didn’t transfer you have lost contact/address details and Tap2Go linked accounts. Please pass on to management as someone needs to step in.

@SW_Help Nope, Amex not permitted

@dwsurrey Hi, are you not able to add the payment card again? ^RC

@SW_Help And now I have reset this all up I, signed back up to Tap2Go I can no longer use my Amex card. Please pass this on as well.

@dwsurrey Hi, thank you for your feedback. I can pass this on for you. ^DM

@LidlGB Done

@dwsurrey Can you DM us your email address 😀 - Elaine

Hi @LidlGB dropped you a DM yesterday, please could you have a look. Many thanks

@LidlGB Done, thank you

@dwsurrey Sorry can you also DM your full name and email address. - Hilary

@SW_Help @steffangoold Thank you

@steffangoold Hello Steffan, I am afraid there are no taxi claim backs in place. We do have bus ticket acceptance in place, my apologies for any inconvenience caused. ^LJ

@SW_Help @steffangoold Come on SWR. Being told to get local buses. There is now only one bus route operating south from WOK and it just simply has no capacity for the volume of people. When are you going to authorise taxis. It is pouring with rain so decisive action is urgently needed.

@SW_Help @steffangoold Are you now authorising Taxi’s given you have just offloaded 12coaches at Woking and all services to FNC cancelled till 20.15 at the absolute earliest. Someone needs to take control here at WOK. Announcements stating no trains running not helping.

@SW_Help Will this notice still be in place for PM rush hour journey home? And how do I get my flexi ticket loaded for tomorrow looks like it still needs pushing out by SWR. This ticket cannot be purchased by any other means.

@dwsurrey Hi, I am sorry for the issues this morning. Please make staff aware when you are travelling as they would have been informed. ^DM

@whitehorseGU8 fantastic post walk pint and bar snacks in the inviting front garden

@SW_Help No station staff present as ticket office closed

@dwsurrey Hi, thank you for making us aware. Did you inform station staff? ^DM