eBay

@wjinx4 @ryancohen Thanks for reaching out. For customer support, please visit ebay.com/help and select 'Contact Us' at the bottom of the page to chat with our automated assistant or contact an agent.

Help @ryancohen !! @eBay is impossible to get a hold of for support as a seller.

@vkyrkos Thanks for reaching out. For customer support, please visit ebay.com/help and select 'Contact Us' at the bottom of the page to chat with our automated assistant or contact an agent.

@eBay EBay refuses to refund me then purachse of an item that was lost by the US Postal Service. What a scam their supposed "Buyer Protection" is. I'm out $816 and there doesn't seem to be anything I can do about it. PayPal is no help either.

@kirika1890 Hello there. For customer support, please visit ebay.com/help and select 'Contact Us' at the bottom of the page to chat with our automated assistant or contact an agent.

@eBay La facilité de l'IA... Avec des titres d'annonce comme produit non officielle ou alors directement Fake ou contrebande et l'IA décide que tout est ok. Un peu d'effort.. c'est dans le titre des annonces, on peut pas faire plus simple la 🙄😒

@11_arm_11 @askebay Thanks for reaching out. For customer support, please visit :point_right: ebay.com/help and select 'Contact Us' at the bottom of the page to chat with our automated assistant or contact an agent.

Hello, i sold and shipped some components and cannot withdraw my funds. ebay has 'permanently suspended' my account but the buyer recieved the items. Funds show as available but I am not permitted to withdraw them. The buyer received the items over two weeks ago. @askebay

@CivilianBlogger Thanks for reaching out. For customer support, please visit ebay.com/help and select 'Contact Us' at the bottom of the page to chat with our automated assistant or contact an agent.

@eBay Beware of a scam that some eBay sellers may be using. The seller creates two shipments. One is addressed to an incorrect or vacant address, while the other is sent to your actual address with the item you purchased. You end up being charged for both shipments. When you dispute the extra charge, eBay simply sees that both tracking numbers show “delivered.” Even if UPS confirms that one tracking number was addressed to the address I say I live at…that is not the shipping address on my eBay account, eBay refuses to investigate further. Like having the seller provide a copy of the original shipping label or contacting the shipper to verify the accurate address is the one on my account that it was delivered to. The seller is the only one who can provide the original shipping label, and if they aren’t required provide it, so, you’re left with no way to prove the shipment wasn’t actually sent to your address. The result is that you can end up paying for a bogus shipment that never came to your home, while the legitimate package arrives separately and you’re charged again. Because according to eBay, both were delivered. What a scam. Be sure to check every tracking number, verify the delivery address with the carrier, and don’t assume a “Delivered” status means the package was actually sent to your address. I hate eBay their Customer Service is the worst when it comes to Byers

@pablo_ck1 Thanks for reaching out. For customer support, please visit ebay.com/help and select 'Contact Us' at the bottom of the page to chat with our automated assistant or contact an agent.

@eBay Recently sold a DJI Osmo Pocket 3 on eBay. The buyer returned noodles instead of the camera, and despite providing evidence, my appeal was declined. eBay sellers, please share your stories below. Have you experienced something similar?

@JJCsportscards @CardPurchaser @askebay Hello there. For customer support, please visit ebay.com/help and select 'Contact Us' at the bottom of the page to chat with our automated assistant or contact an agent.

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@mattu64 @eBay_UK Thanks for reaching out. For customer support, please visit ebay.co.uk/help and select 'Contact Us' at the bottom of the page to chat with our automated assistant or contact an agent.

@eBay_UK Had an order delivered damaged today and initiated a return, case was rapidly resolved and a refund issued but no return information was provided,it was through the easy postage process and the seller is being less than helpful, in fact rather obnoxious, what can I do?

@HStukator @askebay Hi, for customer support, please visit > ebay.com/help and select 'Contact Us' at the bottom of the page to chat with our automated assistant or contact an agent.

@askebay I am trying to resolve an issue with a UPS claim and am having no luck. Customer care tells me the funds will be transferred to my account but nothing has happened. It’s been over 2 weeks.

@alejolondos Thanks for reaching out. For customer support, please visit ebay.com/help and select 'Contact Us' at the bottom of the page to chat with our automated assistant or contact an agent.

Im international seller from Colombia. Im contacting you here because the platform only offers me a phone call option, but my country's country code +57 isnt available.Need to appeal a decision for Order #20-14499-73747, which closed a month ago. @eBay

@NClark56985 @askebay Hello there. For customer support, please visit ebay.com/help and select 'Contact Us' at the bottom of the page to chat with our automated assistant or contact an agent.

@askebay Subject: Feedback removal — conflicting information given, no resolution after 4 days — Case 287424181553 I'm writing to escalate an unresolved feedback removal request, case reference 287424181553. 6 July – I contacted eBay Customer Service regarding negative feedback left on a completed transaction (buyer's complaint related to a third party, not the transaction itself). Agent Anand confirmed no appeal was on file and directed me to submit one via the Seller Help feedback tool, stating I would receive a decision by email within 8–12 hours. I did not receive any such email. 8 July – I contacted eBay again. Agent Mohammad stated the removal request had "already been processed" and would reflect on my account within 24–72 hours. 10 July – The feedback is still visible on my account. I have now received two different explanations of where this stands, and no written confirmation of an outcome either way. I'd like this escalated to a supervisor, and I'd like: Written confirmation of the current status of case 287424181553 Confirmation of whether the appeal was actually reviewed, and the outcome A clear timeframe if further action is needed I have full chat transcripts from both 6 July and 8 July available if required. Thank you, Nelson Clark

@HeienSean @askebay Hello there. For customer support, please visit ebay.com/help and select 'Contact Us' at the bottom of the page to chat with our automated assistant or contact an agent.

@askebay Appeal unfair feedback removal for Item 277686209958 (Case 1-6GT391HB). Removed as carrier error, but review was for seller misconduct. Seller ghosted me, lied about stock, and relisted the S25 Edge at a premium to dodge my sale price. Check logs & reinstate.

@Enot0reo @eBay_UK Thanks for reaching out. For customer support, please visit: ebay.com/help and select 'Contact Us' at the bottom of the page to chat with our automated assistant or contact an agent.

@eBay @eBay_UK Your live chat agents explicitly told me to pay a $800 DHL fee, promising a full credit card refund (Cases 1-505013613228, 1-505127862881). I followed instructions. I have screenshots of your staff's written guarantees, but email support now refuses to honor them!

@bksav80 Thanks for reaching out. For customer support, please visit: ebay.com/help and select 'Contact Us' at the bottom of the page to chat with our automated assistant or contact an agent.

@eBay why is your order page always down???? How are we supposed to check statuses if we cant access the damn page????

@zohaibshairi @askebay Thanks for reaching out. For customer support, please visit ebay.com/help and select 'Contact Us' at the bottom of the page to chat with our automated assistant or contact an agent.

@askebay Hi @eBay_AU, my new buyer account (zoh-8300) was permanently suspended (MC999) immediately after my very first purchase attempt, where the payment didn't even complete. I have no transaction history, listings, or disputes. Pleas help me to re-instate my account. Thanks

@cottscards @askebay Thanks for reaching out. For customer support, please visit ebay.com/help and select 'Contact Us' at the bottom of the page to chat with our automated assistant or contact an agent.

@askebay please increase my selling limits I recently upgraded to a Premium Store subscription because I have a large inventory but I have hit my account's selling limit cap. I am already an established seller on TCGplayer. I have over 120 reviews with 100% positive feedback

@xxbobshanenxx Thanks for reaching out. For customer support, please visit ebay.com/help and select 'Contact Us' at the bottom of the page to chat with our automated assistant or contact an agent.

Didn't think my first tweet would be me complaining about something but life doesn't always go your way I guess. @eBay indefinitely suspended my account the second it was made and their operators won't help. Worse, they accused me of lying over the phone. Great customer service

@c_e_b_a_n @askebay Hi, for customer support, please visit > ebay.com/help and select 'Contact Us' at the bottom of the page to chat with our automated assistant or contact an agent.

@eBay @AskeBay A fraudulent seller "closetflexin" scammed me with counterfeit AirPods 4 (Item 286542673958) using a cloned serial number. Hardware test reveals a fake chip (MAC 41:42:51). Frontline support refused to help. Please open my DMs to review my hardware proof!

@kielcaptain Hi, if you need assistance with an order, for customer support, please visit > ebay.com/help and select 'Contact Us' at the bottom of the page to chat with our automated assistant or contact an agent.

Done using @eBay until they clean up this fake tracking number scam. I’ve had to report 3 sellers already this year. That’s half of my purchases.

@RetroGamingInfo Thanks for reaching out. For customer support, please visit ebay.com/help and select 'Contact Us' at the bottom of the page to chat with our automated assistant or contact an agent.

Bought a PS3 controller about a week ago on @eBay and today I found out it's fake. When I first had it I thought it felt light and the sticks were like moving them in dirt. I also tested the sixaxxis on Lair and it was all over the place. Refund asked. #ebayseller