@PeakPracticeBoy@easyJet They quite literally do have a duty if the flight is cancelled and they do not provide an alternative, it’s quite clear, would encourage you to do some reading
Cheers @easyJet. Absolutely no compensation for my expenses when you cancelled my flight with 2 hours notice. £1,000 out of pocket re-routing. Hotel, taxis, alternative flight (as there was no other option with EZY for 48h), all rejected on the expenses form. Shameful.
@mum3003@easyJet Thanks, I’d never thought of that. Of course I read it. It’s not the compensation I want, since the flight was cancelled due to weather. It’s the expenses incurred from rerouting.
@Alexand93872094@easyJet Same experience for me, on the same date. Flight cancelled 2 hours before departure. Had to pay over £1,000 on a new flight, taxis, meals, a hotel and a rental car and everything was rejected on the expenses form. All itemised receipts, statements… all refused.
Hi @easyJet My wife's and my flight from Edinburgh to Lisbon on 28/6/2026 was cancelled some 2 hours before departure time. We had no support whatsoever. The easyjet app did not offer any solution. We had to book an alternative flight and pay. It cost about 1500 euros. 1/2
@Avis I have tried calling over 15 times. Most of those I haven’t been connected to an agent. This morning I got through to someone who transferred me to customer service. The line then disconnected after 30 minutes holding. I have emailed 4 times also. I’m very disappointed…
Unfortunately you would have to reach out to reservations or customer service in order to modify a reservation. We are not able to do this in social media. These are customer service numbers for France: 0 800 325 325 (free call)
From abroad + 33 (0)9 77 40 77 99
(local call rates apply). We are North America based customer care and cannot assist with modify rentals or reservations. We apologize you are having difficulty reaching them.--Bridget
@Avis my flight was cancelled this evening, I was rerouted elsewhere and I can’t pick up my car, can I have some help please? No one is answering the phone or emails
We apologize that you are in France and need to modify your reservation due to a flight being rerouted. You can reach out to France reservations at 0 821 230 760 . Unfortunately we cannot modify reservations in social media. Anytime you change the pick up or drop off location it can change the rate. We apologize for any inconvenience. We hope you have a better day.--Bridget
Hello Fin. We apologize for the delay in response. We are sorry to hear your flight was rerouted and you need to modify your reservation to pick up at a different location. Our reservations team is happy to help. You can reach them at (1) 800-331-1212, and they can provide you with all the details. Unfortunately, we can't modify reservations or give quotes directly through social media due to how quickly our rates can change. -Bridget
@easyJet you cancelled our flight whilst we’re at the airport and there’s no alternatives for two days. I presume you will cover our expenses to get their via other means? Also, North Terminal is absolute chaos, there is quite literally no one to speak to. Shambles….
@AndrewJames1901 It's because Mitoma's hair on top is quite sensitive, which is a serious issue. Japanese fans have been concerned about it for a long time.