Brent Kelly

@kkieller and I posted a three-part series on learning to live with the #LLM in your #UCaaS solution on @NOJitter: nojitter.com/ai-automation/…. Covers @MSFTCopilot, @Cisco Webex Assistant, @Zoom AI Companion, and @Google Gemini in Meet

A very welcome greeting to @Zoomtopia this morning. Execs and managers "serving up" happiness with breakfast grapes and bacon. @Zoom

@alanmasarek speaking at #avayaengage: "Folks who drive the business is the square root of the number of employees." If you have 100 employees, 10 drive the business. If you have 6,200 employees 79 employees drive the company.

At #avayaengage @alanmasarek from @Avaya discussed three sales motions: 1. Sell prem 2. Sell Cloud 3. Base migration (if the base migrates at all) Never trigger a disruption that disrupts your customer base. Alan received audience applause on these three sales motions.

Alan Masarek at #AvayaENGAGE: @Avaya is back!

At #AvayaENGAGE . Messaging is all about #customerexperience. Burning question: Is Avaya sort of deprecating is PBX/UC solutions???

I'm speaking at three sessions at #EnterpriseConnect. One of them is about differentiators in the #UCaaS offers from #Cisco, @Microsoft, @RingCentral and @Zoom . Hope to see you there March 27-30, 2023! invt.io/1txb6vbhtvk

@UCTodayNews just posted a video about how Cloud Transformation is Crucial for Future #ServiceProvider Growth and Revenue with David Dungay (@BizTecGuru) interviewing, Brian Beutler, CEO, @Alianza_Inc, and Brent Kelly (@ebkell), Principal Analyst, @OmdiaHQ #UCOMS

Great insights from @miladantonio in @VentureBeat on using #AI to boost customer service levels: venturebeat.com/2022/06/08/gen…

What is going on with #SIP trunking? Revenues seem to be flat or down. See @nojitter article: nojitter.com/sipsip-trunkin… #UCOMS @OmdiaHQ

It's great to be part of @OmdiaHQ, an awesome team of amazing people. Check out my newest @nojitter article on the soft middle ground of hybrid work: nojitter.com/future-work/wh… . It has some suggestions on how to foster worker equality when #RemoteWorking .

Join @gzweig of @ribboncomm and me for a thoughtful discussion of Microsoft Teams Direct Routing on Tuesday, June 8 at 11:00 a.m. EDT. learn.rbbn.com/kelcor-ms-team…

Joining @Cisco for a global #WebexOne event on December 8-9. See Cisco execs and industry analysts discussing the UCaaS marketplace. Speaker list at webex.com/webexone/speak…

This new @NoJitter post describes how Journey's Zero Knowledge Identity platform works. @BrettShockley and team at Journey are out of stealth mode and ready to execute. #ContactCenter #security

Be part of the @Crestron #MXFlex launch on @Nojitter at 11:00 a.m. ET today. I'll be speaking with @EricHKrapf, @nicmilani, @JoeSarrasin and @kkieller. #video #MSTeams #Zoom #UC Register at event.on24.com/wcc/r/2296597/…

#ContactCenter #AI startup @GliaInc earned finalist status in #EC20 Best of Enterprise Connect program. In his latest post, judge Brent Kelly tells us what's so innovative about its approach to digital #CustomerEngagement: bit.ly/2Sed2f8 @ebkell

Join @PEdholm and @ebkell on Monday, 30 March at 2:00 p.m ET for an #ec20 virtual event "Tools for the Times: What Works when Working from Home". #UCOMS #videoconferencing #collaboration #WorkFromHome #RemoteWorkerManagement tinyurl.com/vc3tzmb

@NoJitter discusses "Tools for the Times: What works when working from home." Advise for using #MicrosoftTeams, #CiscoWebex, #Zoom, @Lifesize, @Pexip, @BlueJeansNet free accounts & which work over @GoogleChrome, @firefox, @MicrosoftEdge, @Safari, #mobile nojitter.com/vcaas/tools-ti…

Join @cschebel and @ebkell for a @nojitter webinar on April 8 where we'll discuss how #omnichannel #artificialintelligence #virtualagents can be quickly deployed to help your organization thrive in challenging times. #contactcenter webinar.enterpriseconnect.com/5850?keycode=C…

#ec20 virtual program on March 30 features @PEdholm and @ebkell discussing, "Tools for the Times, What Works for Working from Home". #UCOMS #WorkFromHome #collaboration #VideoConference Register at tinyurl.com/yx7hnwsz