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Ecom Batman
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Ecom Batman
@ecombatman
Scaling ecom by day. Saving Gotham by night | 100M+ in ecom sales | Helping Others Scale👇
Get Help Scaling Katılım Temmuz 2025
22 Takip Edilen3K Takipçiler

One of the highest ROI changes we ever made was we added a tiny “gift message” box at checkout.
That’s it.
Just a free gift message card customers could add to their order.
At first, nobody on the team thought much of it. We expected maybe a few people to use it during holidays and that was it.
But after a few months, we looked at the data.
Only 8% of customers used the feature.
And somehow… those customers completely outperformed everyone else.
The average customer on the store had:
$78 AOV
4.2% refund rate
18% repeat purchase rate
But the customers who added a gift message had:
$124 AOV
1.2% refund rate
34% repeat purchase rate
That’s when it clicked.
Gift buyers are different.
They’re not impulse buyers scrolling at 2am looking for the cheapest option. They care more about the experience. They spend more. They complain less. And if the gift lands well, they come back.
So instead of treating the gift card feature like some tiny UX addition, we leaned into it.
We made it more visible across the site.
We highlighted gifting angles in creatives.
We optimized landing pages around birthdays, anniversaries and special occasions.
We started thinking: “How do we attract more gift buyers?”
And over time, that one tiny feature ended up adding an extra ~$60k/month to the store.
Not because the feature itself made money.
Because it helped us identify and attract higher quality customers.
Most brands obsess over getting more customers.
The smarter move is often figuring out which customers are already the best and building the entire experience around them.
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something shopify won't tell you:
your store speed score means nothing if your largest contentful paint is above 3 seconds.
LCP is what google actually measures.
a beauty brand was sitting at a 68 shopify speed score feeling fine.
LCP was 4.2 seconds.
google was suppressing their organic listings.
fixed the LCP. organic traffic up 34% in 6 weeks.
no new content. no new backlinks.
just a faster first load.
check your LCP in google search console right now.
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northbeam and triplewhale both have a "new vs returning" revenue split.
most stores look at blended ROAS and feel good.
the real number is new customer CAC.
I've seen stores with a 3.2 blended ROAS and a $94 new customer CAC on a $38 product.
they thought they were scaling.
they were just retargeting existing customers and calling it growth.
separate the two. always.
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there's a pattern i see in almost every store that's been at $80k-$100k/month for more than two months
the operator is inside every decision
every creative gets their eye before it goes live
every campaign change goes through them
every supplier conversation, every customer service escalation, every media buying call
and they've built it this way because early on that level of involvement was what kept things from breaking
when you're at $20k/month being close to everything is how you survive
the problem is that the same behaviour that got them to $100k/month is exactly what's keeping them there
when you're making every decision you become the bottleneck
not because you're making bad decisions
but because the business can only move as fast as you can process information and respond
and at $100k/month the volume of decisions required to scale to $300k/month is more than one person can hold
i've watched genuinely talented operators stay stuck for a year not because anything was broken
but because they couldn't let the machine run without their hands on it
the ones that break through aren't necessarily the ones who build the biggest teams
they're the ones who get honest about which decisions actually require them and which ones they're making out of habit or anxiety
because most of the decisions that feel important at that stage aren't
they're just familiar
and familiar feels safe when you're trying to protect something you've worked hard to build
but safe doesn't scale
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ecom tip:
triple whale > filter your customers by LTV over 90 days.
look at what they bought first.
almost every high LTV customer started with the same 1 or 2 products.
that's your acquisition product.
stop spending ad budget equally across your catalog.
put 80% behind the product that creates your best customers.
the data already knows. most stores never look.
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your winning ad isn't winning because of the hook.
it's winning because the offer matches the traffic temperature.
cold traffic needs a different promise than warm traffic.
most brands run the same creative to both and wonder why their ROAS collapses at scale.
creative is 30% of the equation. offer-to-audience match is the other 70.
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underrated ecom tip:
shopify's cohort analysis report shows you exactly which month's customers have the best retention.
most stores never open it.
find your best cohort. figure out what was different that month.
different product. different offer. different acquisition channel.
then reverse engineer it.
your best customers already left you a blueprint.
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Looking for a top-tier CMO to join an 8-figure brand.
Need someone who can:
• scale ad accounts profitably past 7 figures/month
• manage agencies, CS relationships & KPIs
• lead and refine brand messaging across every channel
• understand multichannel attribution & growth strategy
• build marketing systems that actually scale
Ideally someone who has already operated inside high 8-figure brands and can clearly show results.
If someone comes to mind, tag them below.
Happy to pay a referral fee for the right hire.
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