@DubSh0t We’re here to help! Please send us a private message, so we can talk one-on-one. Once we’re connected there, we’ll ask for a few rental details, so we can look into this for you. Thank you, Jean twitter.com/messages/compo…
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Enterprise
26.3K posts
Enterprise
@Enterprise
Total transportation provider & proud partner of the NHL. The one place to go for every place life takes you. For customer service contact @EnterpriseCares.
Katılım Eylül 2013
364 Takip Edilen38.1K Takipçiler
I have been calling @Enterprise now for 3 days, I have a reservation for a 15 passenger van. They told me call every couple hours to see when it comes in. I have been calling every 3 hours since Wednesday. I’m still waiting for my van to arrive, it’s been 3 days! Please help!
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@swcreorg Was this your rental? There would be taxes and facility charges. The county fees vary depending on location but are not hidden fees. You would see any tax before reserving if going through Enterprise. Please DM the RA# and branch If we can assist you. Chris M
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@Enterprise will be out of business in no time with this rip off model
Wall Street Apes@WallStreetApes
American rented a vehicle for $50 a day for 17 days from Enterprise Rent-A-Car, the cost was $850.00 But then came the fees… - Sales Tax: $92.47 - Concession Recovery Fee: $98.42 - Customer Facility Charge: $45 - Tourism Commission Assessment Rec: $29.75 - Vehicle License Assessment Recovery Fee: $29.75 Estimated Total: $1,151.51 That’s $301.51 in taxes and fees to rent a vehicle This should be illegal
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@authorLauraB We’d like to hear more about your experience so we can help! Please DM your rental agreement # & details. Thanks! – Drew twitter.com/messages/compo…
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@Enterprise at Shannon Airport and no one is working the desk??? Can we get help?
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@gokings71 Hello, I’d like to learn more so we can help! Please send us a private message and we would be happy to assist further. Thank you! – Heather twitter.com/messages/compo…
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@Enterprise @enterprisecares
Horrible experience, still waiting on a car that was scheduled to pick up at 9:30a
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@SavTheeSiren We’re here to help! Please send us a private message, so we can talk one-on-one. Once we’re connected there, we’ll ask for a few rental details, so we can look into this for you. Thank you, Jean twitter.com/messages/compo…
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@Enterprise You have sent me to THREE different Enterprises promising there would be a car there and avaliable and every time so show up it’s not avaliable. I asked to speak to a specific store and was told could only speak to reservations. Now we’ve wasted tons of money on Ubers.
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@Enterprise @enterprisecares YALL gon have to see me outside cuz you messing up my plans today
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@BryceHooper4 Bryce, I understand the frustration this must have caused. Have you now returned the rental or are you still in it? Please DM the branch, rental agreement (RA#) and, if you are the main renter on the contract, your contact information, so we can look into this with you. Chris M
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Rented a car with two car seats from @enterprisecares @Enterprise , not cheap. Not a problem with it. My problem is the fact that the first one had throw up on it and the second had to be taken a part because the straps were so tangled. Horrible experience
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@ddalton__ Please refer back to your ongoing DM with us if you need further assistance in the matter. - Drew twitter.com/messages/compo…
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@Enterprise I would like to pick up my vehicle on time. I got confirmation from 2 representatives yesterday afternoon. Now I wake up to them saying no cars are in fleet?
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@jamesthomas_UK We’re here to help. If assistance is required, please send us a DM, so we can discuss your experience. Once we’re connected there, we’ll ask for a few details, so we can look into this for you. Thank you. -Kim twitter.com/messages/compo…
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@Delta flight was so late that @Enterprise was closed so no way to get my rental car. My hotel is a bit away so it looks like I am sitting here til 5 am when I can get the car. Can’t win, don’t try. 5 others from flight stranded with me here. The thrilling life of an educator
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@GetShelton Please send us a DM with your rental agreement number, contact information and any additional details. Thank you. - Michelle twitter.com/messages/compo…
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@enterprisecares @Enterprise talk about customer no service. Have a Pacifica 7 hours from home and the wheel bearing is screaming. Call and they tell me to drive to the local branch for exchange. Guess who doesn't have a vehicle for exchange. Call back, upper management will ca
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@GetShelton We'd like to look into this further. Please send us a private message so we can talk one-on-one. Once we’re connected there, we’ll ask for a few rental details so we can look into this for you. Thank you! - Michelle twitter.com/messages/compo…
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@enterprisecares @Enterprise Ll you. 6 hours later I call back and now they want to tow the van without leaving a replacement. How am I supposed to get home?! I wonder how difficult it would be to convince finance to cancel the corporate account?
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@m_corn39 Thanks for reaching out. Please see our private message for more information. twitter.com/messages/compo…
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@Enterprise “We’ve got you covered.”
Reserved 2 vehicles with Enterprise. Got 1.
Replacement had an oil leak.
Was sent on a 30-min midnight drive for a “guaranteed” swap that didn’t exist.
Next day? A beat-up van to haul kids.
Impressive how consistently bad this was. 👏 Fail
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@m_corn39 Thanks for your reply. Please see our private message for more information.-Chris H twitter.com/messages/compo…
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@Enterprise I did that last week when this happened. No Response. The RA# is 2N1MM7. Look it up on your end and reach out. Of course, I don't think that will happen because NONE of your systems are connected.
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@adarrellgadsden We’d like to hear more about your experience so we can help! Please DM your rental agreement # & details. Thanks! – Drew twitter.com/messages/compo…
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@Enterprise wild that I’m renting on a corporate account and your guys are trying to keep me in a defective rental…
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@nobrega_tino We’d like to hear more about your experience so we can help! Please DM your rental agreement # & details. Thanks! – Drew twitter.com/messages/compo…
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@klaneyg We'd be happy to follow up with your complaint. Please refer to the ongoing direct message. -Thank you, Jean twitter.com/messages/compo…
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@Enterprise A whole 24 hours, 3 complaints submitted, and not a single person from @Enterprise has reached out to remedy this situation.
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@Enterprise scamming us for our spring break trip. Reserved a Mercedes Sprinter van TWO MONTHS ago and was told today at pick up the only option was this Chevy POS. Called customer service who did absolutely nothing for us.
Just lost a loyal customer.
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@2022BenjiC Hello. We'd like to hear more about your rental. Please send us a private message with your name, your reservation number, your contact information, and the details of your experience.-Chris H twitter.com/messages/compo…
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@HalfWit21t Thank you for the message. We'd like to learn more, so we can help. When you get the opportunity, please send a PM with your name, phone #, e-mail, reservation numbers, we will be happy to lend a hand. Christina twitter.com/messages/compo…
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@Enterprise please explain why your Sidcup branch are asking me to pay more for a car I've already booked.
Opted for a Focus or similar, they've handed me a Corsa which I could have ticked for less money but didn't want and now they're asking for more money.
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