Estelle Jackson

@VirginAtlantic the LHR to BGI yesterday was the worst flight I’ve ever been on. There were 13 babies and children in upper class and crew described it as “a crèche”. Dangerous and greedy and you’ve ruined my holiday. Be very aware as a gold flying member it means ZERO. Awful.

@verynetwork Pray you don’t need customer service support. Cos there is literally NONE. No one answers the phone or wants to help with faulty goods at all. Don’t order from this company!

Get your Hotpoint electric cooker connected for free when you order before 11th May > bit.ly/3Pacy5Q

@CharleneWhite @verynetwork @1Judilove Pray you don’t need customer service support. Cos there is literally NONE. No one answers the phone or wants to help with faulty goods at all. Don’t order from this company!

Supporting our girl @1Judilove launch her new @verynetwork clothing line! And we’re super super proud 💕

@verynetwork Pray you don’t need customer service support. Cos there is literally NONE. No one answers the phone or wants to help with faulty goods at all. Don’t order from this company!

Wear the best in class this season with Champion > bit.ly/390xCeL

@verynetwork Pray you don’t need customer service support. Cos there is literally NONE. No one answers the phone or wants to help with faulty goods at all. Don’t order from this company!

Planning a summer barbecue? The George Foreman Indoor Outdoor Grill will keep the party going, whatever the weather! > bit.ly/3yv4ZPA

@verynetwork Pray you don’t need customer service support. Cos there is literally NONE. No one answers the phone or wants to help with faulty goods at all. Don’t order from this company!

EA SPORTSTM #FIFA23 brings The World’s Game to the pitch, with HyperMotion2 Technology that delivers even more gameplay realism, both the men’s and women’s FIFA World CupTM, the addition of women’s club teams, cross-play features, and more! Pre-order now > bit.ly/3yYoIXZ

@verynetwork Pray you don’t need customer service support. Cos there is literally NONE. No one answers the phone or wants to help with faulty goods at all. Don’t order from this company!

Dyson's newest cordless vacuum, the V12 Detect Slim Absolute. Dyson’s most powerful, lightweight cordless vacuum cleaner. Automatically detangles hair and reveals invisible dust > bit.ly/3ote8mX

@verynetwork Pray you don’t need customer service support. Cos there is literally NONE. No one answers the phone or wants to help with faulty goods at all. Don’t order from this company!

Just Launched... PICO 4, the All-in-One VR Headset 👏 Imagination. The Only Limitation. Shop now 👉 very.co.uk/pico-4-all-in-…

@verynetwork Pray you don’t need customer service support. Cos there is literally NONE. No one answers the phone or wants to help with faulty goods at all. Don’t order from this company!

Save up to £200 on selected Samsung Galaxy Book2 laptops, powered by Intel® Core™ i5 processor > very.co.uk/electricals/sa…

@verynetwork you should be ashamed of yourself! Ordered a bed that arrived looking like it had been rolled off a cliff. 3 weeks later and we’re spending 3 hours a day on the phone and getting emails saying sorry we can’t talk. Don’t order from this company!

@moleskine Hi there We’ve ordered a lot of moleskine notebooks for corp gifts and we’re finding it impossible to get the MIDCode or the Manufacturer’s address in China itself to get them shipped out. We’ve been chasing for 3 weeks. Can you please provide this info asap please?

@LoveYourMorphy can someone please help me with a return? Faulty coffee machine bought brand new on eBay and I’m going round in circles with emails. Urgently need some help!

@Debenhams Contacting Debenhams is an absolute joke now. You’ve double charged me for an order YOU cancelled and 2 weeks later I can’t get hold of an actual person to get it sorted out. Can someone please contact me to sort this out please?!

@_marksand_hq Already have - twice. See dms and the fact someone replied with what you’ve seen

@marksandspencer you used to care about customers and orders. Now you just cancel orders with no explanation … and when you do get one.. it looks like this! Save yourself the hassle and order somewhere else that doesn’t mess you around like this.

@marksandspencer This was 3 months ago.. still an absolute train wreck for online ordering and this is the response you get when you ask how to get help. Don’t waste your time on online ordering!

@marksandspencer Honestly don’t bother ordering on line from m and s any more. The whole company’s an absolute MESS and this is the level of “customer service” they offer for their mistakes.

@ep790590 Hi Estelle, I'm sorry to hear this. Please could you drop us a DM with some more info so we can look into this for you? - Chloe

@marksandspencer what’s happened to your customer service recently? Ordered a school skirt 3 weeks ago and today you just send me a refund email. 3rd time you’ve done this in 3 months. Really putting me off shopping with you #Unreliable

In contrast @VirginAtlantic have an incredible service. Dedicated email, professional advisors educated in accessibility and make everything really inclusive and accessible Special.Assistance@fly.virgin.com

@TurkishAirlines Be aware that if you fly with this airline they do not care about accessibility. They will waste your time asking for evidence then send you this! Worst airline for disability discrimination I’ve ever come across!

@TK_HelpDesk I’ve already dm’d you to ask for help. Your response is if you need help you have to pay for it. Massive amount of discrimination for customers who were told your customer service was amazing. Apparently only if you pay for the help.

@ep790590 Hello, sorry to hear this and would like to have a better understanding of the situation. Please feel free to DM the additional details. ^Nehir

@TK_HelpDesk shameful response to an ask for accessibility help. If you’re not flying business class- NO HELP! After having to provide evidence and ask for help multiple times. Worst airline for disability discrimination I’ve come across. Avoid!