Epson UK

@myassessor Dear Caroline, Thank you for reaching out to Epson UK. To assist you more effectively, please get in touch with us through DM. Our support team is here to help you. Best regards, Epson UK

So @EpsonUK , I've tried to work with my eco printer, in the way your support centre advised, but it's driving me nuts. I've never had to set up a paper type 'on the printer' and on the computer. Trying to remember the setting for every type of media I use, is just maddening. 😡

@martcol02 Dear MKC, Thank you for reaching out to Epson UK. To assist you more effectively, please get in touch with us through DM. Our support team is here to help you. Best regards, Epson UK

@EpsonUK your iOS app and working it out is absolute shite. The printer is just a paperweight. I hate @EpsonUK

@ajameswalker @theragun Dear James, Thank you for reaching out to Epson UK. To assist you more effectively, please get in touch with us through DM. Our support team is here to help you. Best regards, Epson UK

So it just continues. Extremely poorly customer service a few weeks ago from @EpsonUK and now this time @theragun. It seems established brands don’t value customers. Buy equipment and it fails after 3 years and the answer is buy another one we won’t repair. Quite disappointing

@dave2482 @AmazonHelp Dear Dave, Thank you for reaching out to Epson UK. To assist you more effectively, please get in touch with us through DM. Our support team is here to help you. Best regards, Epson UK

@Roz_Morris @UPS Dear Roz, Thank you for reaching out to Epson UK. To assist you more effectively, please get in touch with us through DM. Our support team is here to help you. Best regards, Epson UK

Dear @UPS and @EpsonUK We have contacted UPS and Epson several times. Epson technical team said 'talk to Yeep'. UPS have continually failed to send the code we asked for.

@Roz_Morris @UPS Dear Roz, Thank you for reaching out to Epson UK. To assist you more effectively, please get in touch with us through DM. Our support team is here to help you. Best regards, Epson UK

@EpsonUK @UPS We have contacted UPS and Epson several times. Epson technical team said 'talk to Yeep'. UPS have continually failed to send the code we asked for.

So @EpsonUK I bought ink cartridges from you, sent to a Yeep locker by @UPS. We discovered thru tracking that it is in the locker, but Yeep & UPS haven't sent any communication. They say 'use your code' but they haven't sent a code. And you say it's not your responsibility. It is

@ajameswalker Dear James, Thank you for reaching out to Epson UK. To assist you more effectively, please get in touch with us through DM. Our support team is here to help you. Best regards, Epson UK

Hi @EpsonUK just wanted to say you might want to consider improving your customer service. My 4 year old Epson printer needs the print head serviced and the nearest location to do it is 50 miles away. The answer from your customer service was product discontinued not our problem!

@hulkingbrute Dear Presta, Thank you for reaching out to Epson UK. To assist you more effectively, please get in touch with us through DM. Our support team is here to help you. Best regards, Epson UK.

Suck ya mum @EpsonUK

@LesTwigg Please send us a DM regarding your concern, and our team will be prepared to assist you without delay. Best regards, Epson UK

@EpsonUK what is going on with the ET-M1120? It's been out of stock for months. We were told it would be a few weeks. If we have another failure, we will have to look at alternative makes.

@StaceyS_C Please send us a DM, and our team will be prepared to assist you without delay. Best regards, Epson UK

@EpsonUK I purchased a brand new ecotank less than 12 months ago which was faulty. The replacement was delivered to me today and the condition is absolutely appalling. It is literally falling apart, scratches all over it, missing paper tray, jamming paper sizer. Disgusting.

@NameIsGoldie @verynetwork @VeryHelpers Dear Sir/ Madam, Thank you for reaching out to Epson UK. To assist you more effectively, please get in touch with us through DM. Our support team is here to help you. Best regards, Epson UK

@verynetwork @VeryHelpers @EpsonUK how are our brand new printers cartridges this empty already? Only printed 10 pages in black, nothing in color at all yet.

@katyclemmans Dear Katy, Thank you for contacting Epson UK. We sincerely value your feedback and concerns, which help us improve our services. Should you have any further questions in the meantime, please do not hesitate to contact us. We are here to assist you. Best regards, Epson UK

@EpsonUK just some feedback can UPS not post an ink cartridge through my letterbox? Missed delivery today means I now have to drive out to the pick up point they’ve left it at. For one cartridge.

@alantucker Dear Alan, Thank you for contacting Epson UK. We don’t offer trials of our devices, but you can visit a reseller to view them in person if available. Feel free to reach out with any questions, we’re happy to assist. Best regards, Epson UK

Hey @EpsonUK would it be possible to test out one of your Epson Workforce DS-870 scanners?

@stephenhello1 Dear Stephen, Thank you for reaching out to Epson UK. To assist you more effectively, please get in touch with us through DM. Our support team is here to help you. Best regards, Epson UK

Pretty shocking experience with @EpsonUK. Blamed my printer faults on paper, cost me £100+ to prove them wrong. Now they want £369 to repair a £579 printer for what looks like a manufacturing defect. Weeks wasted, money wasted, and no real support. Not good enough. Any advice.

@PapaMagaMoron Dear MagaMorons, Thank you for reaching out to Epson UK. To assist you more effectively, please get in touch with us through DM. Our support team is here to help you. Best regards, Epson UK.

@EpsonUK They are a dire product. I have an ET2710 and had to resolder the mains connection at the rear. After 4 weeks of ownership. The plastic was melting for electrical arcing. Now the printer unreachable over WiFi or usb. It sits there pretending it’s a brick at this stage.

Epson's high-capacity, cartridge-free EcoTank printers have now surpassed 100 Million Units in cumulative global sales.* *As of 30th September 2024. Cumulative sales of Epson ink tank printers since launch in 2010 based on Epson internal shipment data.

@youdontknowdan Dear Dan, Thank you for reaching out to Epson UK. To assist you more effectively, please get in touch with us through DM. Our support team is here to help you. Best regards, Epson UK

@EpsonUK have twice now sent me projector back from repair and it's still not working. This level of customer service is shockingly bad.

@cankerbum Dear Sir/ Madam, Thank you for reaching out to Epson UK. To assist you more effectively, please get in touch with us through DM. Our support team is here to help you. Best regards, Epson UK

@EpsonUK Hi guys. Having a bit of an issue with my projecter. Contacted your support chat. Filled in the email questionnaire, no reply or feedback about the problem etc. Just seen an email that DPD were picking the projector earlier today from my house! Can you help please?

@Wallsy2k @EpsonAmerica Dear Wallsy, Thank you for contacting Epson UK. We would like to clarify that our main concern is your safety and your device safety therefore Inkpad replacement must be done at our service center to avoid safety issues. We appreciate your understanding Best regards, Epson UK

@EpsonUK @EpsonAmerica If you made it part of your application and made maintaining printers easier you might retain more custom Vs "I'm better off just buying a new printer ...as it's cheaper"

@EpsonAmerica @EpsonUK how many people actually pay for your overly priced servicing on printers when counter limits are reached and the printer stops printing ?