EXPRESS

psst—we're way more fun on our other channels 📷 follow us @express on all platforms Instagram: instagram.com/express/ TikTok: @express" target="_blank" rel="nofollow noopener">tiktok.com/@express Threads: @express" target="_blank" rel="nofollow noopener">threads.net/@express

@AznBunny30 DM us your order number or receipt and we'll look into this.

One of the dress pants I purchased from @express the quality is awful. It ripped near the crotch area and I can’t even return it because I bought it while ago. The quality from @express has gotten downhill. Very disappointing

@FantasyMess89 DM us your order number or receipt and we'll look into this.

@express Really disappointed in the degradation of your clothing. As a long time customer (since the days of Structure) I am officially done buying anything from your store. Last 5 sweaters I purchased have fallen apart after 3 washes (followed instructions). Horrible quality

@bLkZaChMoRRiS DM us your name, email, and phone number so we can help.

Ordered a white tee from @express , and it arrived looking like someone had already worn it to the barbershop 🤦🏾‍♂️. April Fools Day was exactly 1 month ago. I need someone from quality control to reach out immediately!

@kprozialeck DM us your name and email so we can help.

I remember working at @express 10 years ago with the best people & how much fun we had. Today I went to return some items and was scolded for not keeping them and for returning them 10 minutes after the store opened. Then was asked to rate her highly on a survey! 🙄

@NoMaestro DM us your email and phone number and we'll get in touch.

@express we’ve had a absolutely terrible customer experience and service in your Knoxville store. And apparently the customer service department absolutely did not care the store manager was incredibly rude to our family.

@Mystikaldiva @saks DM us your name, email, and phone number so we can help.

@express is the epitome of worst ever customer service!!! @saks would never!💅

@barelysmash DM us your email and phone number and we'll get in touch.

@express How are these jeans the same size? W29-L30? 🤣 You’ve been 90% of my wardrobe for nearly 2 decades. Disappointing.

@JEThompson DM us your email and phone number, and we'll get in touch.

@Mystikaldiva DM us your name, email, and phone number so we can help.

@express is the epitome of piss poor customer service . How you send me an order with defective merchandise which I returned & You sent it back & removed the tags attached . You played in my face & I’m stuck with defected merchandise & lost monies spent . Macys would never!!!!

@NoXOsk DM us your name, email, and order number so we can track down your order. 📦

@express I wonder if you can help me with an order being missing, because the chat support isn’t being helpful at all.

@CarlyDahl_ Thank you for reaching out to Express. Please send us the order number along with your full name and email address so we can further assist and check your concern.

@express hi someone shipped a package to the wrong address. How should we return to you all?

@mechanicalhorse DM us your order number and email address and we'll look into this.

@express just wanted to share how unhappy I am with your company for canceling my order because I didn’t pick it up fast enough after it was fully paid. Bad business and branding decision.

@fast_flipper DM us your email and phone number and we'll get in touch.

@express I ordered 3 polo shirts on 11th Oct 2025. All 3 of them shrunk after a couple of washes. The quality of the shirts used to be so good but they are so bad now. Very disappointing and would not recommend Express for anyone moving forward

@Fuzz__Bucket1 DM us your order number or receipt and we'll look into this.

Express stores BAD SERVICE!! As a customer I no longer feel valued when shopping @express. Went in to do an exchange and the team was unprofessional. They were not willing to look up my purchase and a waste of labor. @express please teach service how is once was.

@xviinguyen DM us your name, email address and a screenshot of the error you're receiving so we can help.

@express why can’t I log in? Everytime I’m trying to sign in, nothing happens, just gives me another prompt to sign in. Both on the website and app

@donlaflare DM us your name, email, and phone number so we can help.

@express I'm very disappointed in your loyalty to your customers. My fiance bought be some golf pants and they ripped 1st time playing in them and because it's passed 30 days no replacement. I buy from you every month even when this company was called STRUCTURE and treated like..

@thewonderingash DM us your order number or receipt and we'll look into this.

@express I can't believe that you shut down all your stores and then a family member dies and you can't possibly go out of the 30 day return period! This is why you are going under. #badcustomerservice #BADCOMPANY

@NYG_lifer DM us your name, email, and phone number so we can help.

I can’t believe how bad the quality has become @express clothing i have 7 suits that all have the same issues the zippers tear and the sames all come apart at the bottom . They won’t do anything because they weren’t purchased in the last 30 days . I remember when express cared !

@JaynaSue83 DM us your name, email, and phone number so we can help.

@express poor customer service! I enacted their chat feature to get information on returns and was given completely WRONG info from their employees!!!

@karnetas DM us your name, email, and order number so we can track down your order.

.@express VERY unhappy your return policy is based on 30 days from ORDER date so if USPS takes forever to deliver, then I’m stuck with merch that doesn’t fit. Gross. AND my return confirmation email was dated 12/18 but your system says I can’t return past 12/17. wtf??