FACEIT Community Support

@pansy @FACEIT Hey, we've dropped you a DM

Anyone from @FACEIT able to help me sort out my account :} It’s been awhile

@berryoaop @FACEIT @FACEITcs @FACEIT_Darwin Please report these players via the matchroom so our team can investigate. Thanks!

Can u check this guys please they have 100-400 games every one of them and they have 2500 elos 10 lvl faceit they played like they are 4000 elo lobby how the fuck? @FACEIT @FACEITcs @FACEIT_Darwin

@PhyCS_ @FACEIT_Darwin @FACEITcs Please report any suspicious accounts via the matchroom so our team can investigate

@FACEIT_Darwin @FACEITcs is it possible to look into this account? Created 1 month ago btw

@albert001155 @FACEIT_Team Hi, please contact fce.gg/support so our team can assist you

@FACEITSupport Hi @FACEIT_team, I am having trouble verifying my FACEIT account. As many users from Venezuela, I am facing a crisis with my documentation. My passport is expired, and I cannot renew it at the moment. I tried to use my Venezuelan Cédula de Identidad (National ID),

@g_vieira_27 @FACEIT_Darwin @FACEITcs Hello, we completely understand. If this happens again in the future, please contact fce.gg/support so our team can remove the AFK ban for you

@FACEIT_Darwin @FACEITcs Guys, do you need people to work for you? Everytime i need support they are away, the game had an update but my internet is weak, i didnt make the match because of it. Isnt the first time this happens and never have support

@dfh_king @Kippo_07 @FACEIT Hi both, please contact our support team so they can help you with this fce.gg/support

@Kippo_07 same - rep @FACEIT just says my client is inactive

game update made it impossible for me to rejoin my faceit so cache it is :)

@callzycs @FACEIT_Darwin Please contact fce.gg/support so our team can investigate this further

@FACEITSupport @FACEIT_Darwin faceit.com/en/cs2/room/1-…

@FACEITSupport @FACEIT_Darwin Winning 10-5... enemy team contact admin saying they're lagging, considering we had 2 players 80 ping didn't have any issue + there sitting on 30 ping! so the admin changes the server now I cant connect to the server. match cancelled & Im banned.

@renlaaaaa Please contact fce.gg/support so our team can assist you.

@FACEITSupport Hi, I’m trying to connect CS2 to my FACEIT account but I keep getting this message: “This is a reconnection and you must use the same platform account…”I only have one Steam account, and I am logged into the same account shown in my integrations page.

@dAmoCS92 @FACEIT_Darwin Please report suspected bought accounts via the matchroom or profile.

@FACEIT_Darwin Or maybe @FACEITSupport can you take 5 min to Check this buyed account ? 🙏

hey @FACEIT_Darwin can you check this buyed account please ? faceit.com/en/players/Ami… doing this on lvl10 lobby :)

@amaterasu2fa @FACEIT_Darwin @FACEIT_noon Please report suspected bought accounts via the matchroom or profile.

@FACEIT_Darwin @FACEIT_noon @FACEITSupport totally not bought acc, right?

@washedlikeme @FACEIT_Darwin Please report any suspicious players via the matchroom so our team can investigate further. Thanks!

hey faceit can we check his pc real quick? @FACEITSupport @FACEIT_Darwin

@skuziok34797 @FACEIT_Darwin @FACEIT_Minty Please report any suspicious accounts via the matchroom. The more information you provide, the faster and more effectively our team can investigate

@reqiu40 @FACEIT @FACEIT_Darwin Hello! If you haven't already, please contact fce.gg/support so they can revert the Elo for you.

@FACEIT @FACEIT_Darwin @FACEITSupport

Got put into TWO matches at the same time on FACEIT today. Because of that I couldn’t play both, lost ELO and got a cooldown. How does that even happen? Clearly something went wrong on the platform. @FACEIT @FACEIT @FACEIT_Darwin

@p1mplecs @FACEIT_Darwin @FACEIT @FaceitDerek @FACEIT_Cristian Unfortunately we are unable to assist via Social Media. Please report suspected smurfs via the matchroom. The more information you provide, the faster and more effectively our team can investigate. Thank you for helping to make FACEIT a better place!

@FACEIT_Darwin @FACEIT @FACEITSupport @FaceitDerek @FACEIT_Cristian @FACEIT_Darwin

.@FACEIT_Darwin Hello we just witness a player that is smurfing for sure. I found his second and third account and he banned permamently on these accounts. Also his duo is smurfing, has only 22 games and couple hours but knows everything somehow :D. I'll add links on mentions.

@patatipatata218 Hello! Please contact fce.gg/support with further details so our team can investigate this error

@FACEITSupport just played a match tried reporting a player and said “match not found”

@Cristianoteles_ Hi Cristiano, if you are experiencing issues please contact fce.gg/support

@FACEITSupport o meu cs2 não abre com ac ligado fica presso Na imagem Valve e acaba por se fechar sozinho se desligar o ac ele funciona norma help

@Floydianathema Please contact fce.gg/support for further assistance

@FACEITSupport I wanted to purchase a premium membership, but since a friend previously gifted it using usd, I cant currently pay with my own card (try). How can I change the payment method? Could you help me with this?

@JaakaruReal Hi Casper, are you still having issues downloading demos?

Dear @FACEITSupport why does my watch Demo button not work, wont start installing the demo.

@alessandro1990_ @FACEIT_Darwin @FACEITcs Hello! Are you still having issues downloading demos?

@FACEIT_Darwin @FACEITcs @FACEITSupport i can`t download demos from any matchroom but this is the one i want faceit.com/de/cs2/room/1-… my mates also can`t download demos

@FACEITcs @FACEITSupport @FACEIT_Darwin why can`t we download demos anymore ? I think it is because we are exposing how many cheaters faceit has! because of those placement matches

@yot1t1 @FACEIT_Darwin Please contact fce.gg/support

@FACEITSupport @FACEIT_Darwin Can you remove my avatar and revert it to the default FACEIT profile picture? faceit.com/en/players/yot…