Funda Whitaker

@Trendyol you make it impossible to buy and send gifts for family in Turkey if the buyer doesn’t live in Turkey (which is not an uncommon circumstance) or don’t have a Turkish phone number!!!

@moen how can you not have an emergency customer support, how can you afford to be completely unreachable “outside of business hours”. What happens when your smart faucets can’t be stopped running by customer on a Holiday, and only your agent can stop it remotely???

@DNC I totally respect a sitting President, BUT can we please come up with an alternative that will ensure Mr. Trump doesn’t get elected and we have someone who’s younger who can relate to the majority of this population please!!! Please!!! Please!!!!

@TurkishAirlines @TK_HelpDesk What kind of customer service is this? How can you be a global airline? First, you change our 1st leg of flight to be after the 2nd leg of flight. Nonsense! Then agent says her time’s up, can’t fix my other 2 tix. Call back #CustomerServiceFail

@HollyColes3 @hotelsdotcom We have the same situation with Bay Area and on March 19-21. I hope these dates will be included in your policy. Thank you!

@Pfagell @PeopleSci Never thought of it this way!!!

"Procrastination isn’t about avoiding work; it’s about avoiding negative emotions. If you want to procrastinate less, you don’t have to improve your work ethic or time management. You can instead focus on changing your habits around emotion management." nytimes.com/2020/03/13/sma…

Help a group of researchers (Harvard, Oxford, Cambridge, among others) to understand better how people are coping and behaving to face coronavirus around the world. covid19-survey.org

Our doors are closed, but that doesn't mean you have to miss out on the exceptional art in our galleries and exhibitions. Take a look inside Millet and Modern Art: From Van Gogh to Dalí with expert insight from curator Simon Kelly. #MuseumFromHome #SLAMonSight #MilletandModernArt

How should CEOs communicate with their employees right now? @DPAULWARNER from InMoment explains in @Forbes: bit.ly/2J2fqkr. #cx #ex #crisiscommunication

@hotelsdotcom I called for eight straight days up to the day of travel, stayed on waiting for someone to pick up anywhere between 45-90 min, no luck. I don’t believe you’re prioritizing those within 72 hours.

@hotelsdotcom I’ve been calling you for the past eight days to cancel my hotel booking, no response! Hotel says they allow refunded cancellation, but your website still shows $0 refund. I can’t travel to San Francisco now, it’s not responsible behavior for me or you!!!

I’ve been trying to get a hold of Hotels.com, via phone, online chat, for the last six days now. I’ve sent message to them via Twitter two days ago, they haven’t responded to that, either. Concerned about their customer experience. Surely they’re overwhelmed, but...

@AshleyHomeStore do not order anything to be delivered through #Ashley or #Stash!!! Delivery claims they were here, I’m sitting by the door, no knock, no ring; they claimed they came, no one was here, waited 15 min and left. #Badreviews on #poordelivery on the websites right!!!

At the #tedxarchwomen event with my wonderful @MaritzCX women colleagues, hearing great inspiring speeches by successful STL women!

It is #CXDay2019 - thank you to all of our clients and colleagues for creating better experiences every day. We are all customers and benefit from companies delivering outstanding experiences. When have you last had a delightful service experience that you told others about?

@pinartoprak great music for Captain Marvel. Congrats!!!

Commonly Asked Customer Experience Questions Part 1: How Do I Increase Response Rates? Should I Shorten My Survey? #CXcafe buff.ly/2Cckn7w

#Competition #ChristmasGiveaway RT & Follow for a chance to #Win a set of @TaylorMadeGolf Rory Junior Clubs 🏌🏻‍♂️🏌️‍♀️Boys & Girls clubs available ✅Winners picked tomorrow 🎅🏻5 sets to giveaway

@mobotgarden #GardenGlow with @MaritzCX @Maritz