Fido

Celebrate the many identities that make up 🏳️‍🌈 #Pride and find out how you can add more colour to the conversation. Join us and share your colours today. #ConnecttoAccept.

Rappel: Il y aura un #AlerteTest du système #EnAlerte le mercredi 19 novembre. Découvrez si votre province/territoire y participe: enalerte.ca/information-ec…

Reminder: There will be a #TestAlert of the #AlertReady system on Wednesday, Nov. 19. Find out if your province/territory is participating: alertready.ca/testing-schedu…

@nsafiys Hello. Please send a DM so we can investigate. Once the DM is sent, please reply back here to let us know. -Eric

@Fidomobile @KWoodash For the 3rd time in as many months my voluntary suspension has been removed WITHOUT my consent and I am being charged the full rental. This is extortion and shameful behavior on your part. I am currently overseas, I don't have roaming and can't be rid of fido

@Fidomobile hello! I sent you guys a DM could I please get some help? :)

@KastaRutvij Hello. Sorry to learn of this invoice concern. A billing investigation can be opened for additional charges from the billing page by clicking ‘submit a charge review’. A member of our service team will review and you'll receive a decision via email within 5 days.

@Fidomobile you guys have been misusing the automatic payment thing as you want as I have seen unnecessary extra chargers on my account @Bell @Virgin @FreedomMobile

@marthacanuck You can setup a callback through 1-888-481-3436 or you can now also do it via Fido.ca or the Fido My Account app with AskJack. Ensure you are signed in and Jack will help you setup a callback at a time that is convenient for you. -Eric

@Fidomobile I would appreciate a callback

@marthacanuck You can also submit a charge review through AskJack or when viewing your billing at Fido.ca. Doing so will have a member of our billing team review the charge and you will receive an email within 5 days with a decision. -Eric

@Fidomobile if you want payment I’m advising your customer service team from billing to answer the phone.

@marthacanuck Hi there. Payments can be made via self-serve, instructions available at fido.ca/support/billin… . If you'd like to speak with customer service, you can setup a callback through AskJack at Fido.ca, through the Fido MyAccount app, or by phone.

@maddy_khan0 Hello, thanks for reaching out. If you are authorized on the account, please send a DM so we can gather more information and let us know here once the message is sent.

Fido is charging me $75+HST/mo because my elderly MIL’s OnePlus 12R “can’t decide” between 3G/4G/5G. 1st supervisor promised refund (confirmed 3x). 2nd denied it, blamed phone, told me to “call OnePlus.” 2 giant companies, 0 accountability. @Fidomobile , #FidoFail #FidoCanada

@worldprovider The Virtual Assistant will open to create a Billing Inquiry/Dispute. You'll then receive a response back within 5 days via email on a decision. -Eric

Did you know that if you go NEAR the US border, @Fidomobile will charge you a roaming fee? Thanks a lot Fido -- very competent and ethical company you're running.

@worldprovider Should you receive an invoice with unintended charges, you can open Fido My Account and navigate to the billing page, where you can click the button to submit a charge review.

@worldprovider Connecting to a roaming network in itself does not initiate a roaming fee. You will only be charged if you make/answer a call, send a text, or use data. Having data roaming disabled or manual network connection will help prevent accidental charges.

@TheCoffeeCatDad Hi! I am wondering how did you make your last payment? If you made a payment via Online Banking, it may take between 2 to 5 days for the payment to post. ^ BE

@Fidomobile I paid my bill in full with the last of the money I had. Why does my account say I still owe money? Where did my money go if not paying off my bill??

@taylynnmc They are also available on Saturday and Sunday from 8am to 8pm EST. They will be able to have a further look into the My Account log in with you. 2/2

@taylynnmc Hi Taylor! I am sad to see that your My Account login is suspended. I would recommend giving our Validation team a call at 1-800-644-7174. Their hours of operation are Monday to Friday, from 8am to 10pm EST. 1/2

@itsphoniie Hi there! Fido Roam resets daily after 11:59pm Eastern, regardless of what country you are in.

@Fidomobile for the roaming data, is it 11:59pm Montreal time or 11:59pm of the timezone you’re in?

@AJKuinckas72 If you set up a callback, one of my colleagues will get in touch with you to ensure that we send you the correct phone model. - Brigitte 2/2

So I even called in to @Fidomobile customer service. No help at all. This how you treat your customers? You make a mistake, send me the wrong phone. I HAVE to wait for a call back? @FidoSolutions and @Fidomobile nothing but problems #CustomerSupportFail #CustomerServiceFail

@AJKuinckas72 Hi Anthony! I am sorry see that you have received the wrong phone model. ☹ If you need to speak with someone from our Customer Care team, it’s all done via the callback option. 1/2

@RandeepS21716 Hello, we do not have a callback option here on X. You would need to use the callback system. You can schedule a callback by calling *6-1-1. ^tb

@Fidomobile Account Number: 505625497 Can you check the past reference numbers and call me back. @Fidomobile Thank you.

VERY BAD EXPERIENCE with @Fidomobile , I tried to raise my Concern regarding bill dispute from past 2 months, I was promised that i will not be charged if I cancelled my account with in given time period, Not able to schedule a call for customer serivce. NEVER USE FIDO in future

@PinkDragon4434 Hi there! I am sad to see you are considering leaving us. Our customer service team is available through callback. If you already scheduled one, one of my colleagues will reach out and review your bill with you. - Brigitte

@Fidomobile do you guys not have an active line rn? Where we can reach a customer rep? Our bill went up and we only had the option to schedule a call, it’s ridiculous. Where’s the customer service? Considering cancelling rn